Jun 10, 2019
Best facility in town
Having rented space at another facility in San Ramon (where the advert for first month 1/2 off wasn't honored, the roof leaked, and they were quick to raise rates by 15% per year) finding SafKeep has been amazing. The first thing I noticed on a warm day was that the units are surprisingly cool - I asked if they were temperature controlled, but it's just due to the heavy layer of insulation and very high ceilings. Nice to know that my items won't be overcooked in the summer heat! Additionally, they held the unit for me for until much closer to my move date without extra charge.
May 21, 2019
Easy process, great service
I was able to reserve a unit online, and had a couple of days to sign the paperwork. Process was quick, and I was helped by a very friendly staff. The unit and the building is clean, and dry, and easy to access.
Price was better than other nearby storage places.
Dec 09, 2018
Extra efforts for customer service
Oct 01, 2018
nice facility, helpful customer service
Other than the dead mouse that we found in our unit, everything was fine.
Apr 04, 2018
Very efficient at showing me the unit and then finalizing the paperwork.
Very friendly and quick at showing me the unit and then closing the paperwork.
Nov 21, 2017
Excellent customer service and clean facility
Excellent customer service and clean facility
Oct 17, 2017
Convienent but a bit Pricy
Place was easy to move in, clean, and conveniently located. Price seems high when compared to other storage units within the 10 miles radius.
Jul 27, 2016
Great facility! Clean! The best customer service.
Jul 26, 2016
Very friendly staff!
Your staff makes this place disirable. Also clean.
Oct 25, 2015
The people were knowledgeable, helpful, and accommodating.
The people were knowledgeable, helpful, and accommodating. I would recommend the facility to a friend.
Jul 29, 2015
Just everyone is great, all the time!
They just keep it simple and organized and personable, as well. Not to mention, you can communicate afterhours, but during hours - real people!
Jul 29, 2015
i would recommend based on the outstanding customer service.
i do find the promo banners outside misleading and do think the pricing is high.
Jul 28, 2015
friendly staff - well kept facility.
friendly staff - well kept facility
Jun 13, 2015
advertised a 5x12 unit on sparefoot which they said was sold a month ago. Then they found another one but it was triangular, which means it only offers half of the 5x12 space
Jan 15, 2015
Was greeted very warmly. The staff is very informative and accommodating. They have free coffee for customers. Everyone is very informative and willing to help and prompt in responses. The experience was outstanding and made my move a smooth process.
The only thing (which probably applies to all storage unit facilities) is that the storage space is "approximate" and thus it's actually in some dimensions is more than half a foot smaller than the advertised dimension. Those half feet or more make a big difference.
Nov 09, 2014
It was a painless experience.
Oct 01, 2014
Fabulous Experience !
The staff were very helpful in letting us look at numerous units so we could find the correct size and location based on our needs. The electronic application process in the office was a snap. Great customer service and would highly recommend this location - excellent pricing and very clean units.
Jun 16, 2014
I am very impresssed with Safe-Keep Storage!
We needed a place to store business records, so we were not too fussy about environmental controls - our main concern was propinquity and price. I researched my options and registered online and after registration, was reminded frequently by email to come in and sign the docs. I thought these reminders were actually quite useful. When we came to sign, we were very impressed with the facility. It is clean and well run. Our storage unit is spacious (one of the reasons we chose this one was because we were able to get a space twice as large as other sites offered, due to a special they had at the time. We purchased a lock which was installed for us by one of the onsite personnel while we were signing our agreement. When he brought the keys back, we were finished with our paperwork and then we left. We still haven't moved our boxes in , which we plan to do tomorrow, as we are using the 'free truck,' another very nice feature. It seems to be readily available during the week as most people tend to want to move on the weekends.
This place feels very comfortable, clean and secure. everybody is helpful and friendly and take the time to explain everything - maybe too well. The only thing that I was not 100% happy with, which should not really be complained of at all, was our guide's extremely informative and detailed (but time consuming) explanation of the use of the facility, including details on how to get in the gate, when it is open on the weekends, etc. This was only because we were kind of in a hurry, otherwise, I think the explanation was quite excellent and most people should be very pleased to hear it.
May 26, 2014
I am happy with it. :)
Jan 23, 2014
Great storage facility!
Have used this storage several times. Professional, clean, and reliable. Price is the same as other places in the area. I know my stuff is safe here!
Dec 03, 2013
Nice people to deal with.
Aug 02, 2013
Customer service was excellent and thorough
Jul 16, 2013
May 28, 2013
Immaculate units/Professional service
Moh was extremely professional and helpful, allowing me to check units before signing. The property is immaculate and very secure with cameras everywhere. The moving truck offer was a deal clincher for me. Excellent all around & would recommend to anyone.
Apr 16, 2013
Apr 02, 2013
Feb 28, 2013
Great Units/Friendly service
From beginning to end overall the service was excellent. Denny and Moh are very friendly and informative. All my questions answered.