Sep 16, 2021
â ï¸ Bad theft: ceilings are chicken wire & Public Storage doesn't care ð
â ï¸ DON'T MAKE MY MISTAKE: prices were good, but the ceilings are literal chicken wire, thieves pry it up, and Public Storage knows but doesn't care. ð
We rented a large unit for 2021 and moved in many of our belongings. In August, we got a call that our mattress was in the hall and our unit's door was open: there'd been a break-in. Dresses and undergarments were ripped out of suitcases and thrown all over the floor, purses and IDs were rifled through, and the thieves stole laptops, a desktop, and a bike.
The police immediately found the entrance: The chicken wire ceiling had been yanked up. It's apparently common for thieves to break in from above, permanently disable the door's cylinder lock from behind, and exit through the door.
â¡ï¸ The really sad part: This isn't new. ð¤ Public Storage's manager said this is the #1 cause of break-ins at the facility. There's no camera coverage and zero other ceiling protection: Literally anyone with a stepladder can start crawling over your unit. ð³ð³
Naturally, Public Storage has no accountability for their building's top method of theft. You'd think they would close the Large Open Holes above units the first time a theft occurred. ð¤ Instead, they know about the obvious liability, haven't made any attempt to fix it, and don't take any responsibility when it's exploited.
Don't make my mistake... go to another facility that will learn from times it missed the mark.
Apr 16, 2021
Could us more communication between buildings.
I was issued a storage unit that still had stuff in it also the lock I was given did not work. Thankfully I was moved to the main building and was given a nice clean storage unit with a locked that worked.
Feb 09, 2021
A good customer experience
Everything went smoothly at check in. So far so good.
Jan 25, 2021
We were so stressed out with our relocation, but the girl who helped us (Princess) was so amazingly patient and helpful. Even took us to see the different size units and helped us choose the right one. She was very sweet, polite and friendly which we definitely appreciated ð. We will absolutely recommend and continue to use them in the future.
Jan 07, 2021
very clean and safe, easy access
the whole process was fast the service was great, the receptionist was knowledgeable and courteous very friendly and helpful.
Dec 13, 2020
Great all round service
Fast check-in, good facility and friends staff.
Dec 02, 2020
Dissatisfied and costs way more money than the prices displayed online.
I have a fairly large number of grievances.
I find the necessity to purchase locks an unnecessary exploitation. In fact, when I first went onto the storage unit it was already locked with the Public storageâs lock and we had to jostle with it till we realised and had to go back all the way to call the manager. The locks can easily be part of the rental.
I find the entry/exit rules weird. First, itâs not possible to exit the facility after 6pm â which makes it impossible to move in after 5pm (working hours). However, in the specific facility I was moving into, the manager leaves at 5pm (which we were never told). It makes it impossible to move after 4 pm, and we had to return twice without actually being able to move our stuff. I had to pay quite a lot additionally for renting the trucks twice.
The third time, when we did come in the morning to move. We found the manager absent and gone for the next hour. How understaffed is the facility? Unable to acquire a moving dolly, we had to wait before moving out stuff again.
In my storage unit itself, the lights were not functional and it was pain to move in our stuff where we had to use mobile flashlights just to put out stuff in. We also found a weird plastic bag just sitting on top of the unit, raising questions about the hygiene.
The facility also did not ensure mandatory masking on entry to premise. It was uncomfortable being in proximity of unmasked tenants (again understaffed).
Overall, I was fairly dissatisfied with the moving experience and ended up costing way more money than the prices displayed online.
Nov 29, 2020
Good price and service but bad entrance.
Nov 19, 2020
Great space with cheap rates
Great space with cheap rates easy access wish there was 24 hour access
Oct 09, 2020
Need to be open later than 5pm
Oct 09, 2020
Over all a good staff
I like to see the place stay open later
Aug 06, 2020
Clean, temperature controlled but limited access hours.
Facility very clean, well maintained and temperature controlled. Staff very helpful. Moving carts and packing supplies available on-site. The only downside is that the facility closes at 6 pm, and you must plan accordingly.
Jul 27, 2020
Clean storage, friendly staff
Overall, the facility is immaculate. The elevator could use a little cleaning by the end of the day. Also, be sure to ask when is the last time to borrow the carts, because they stop letting folks borrow them 30 minutes or so before closing. (They need to make this clear to their customers up front.)
Jul 19, 2020
Clean facility with a good price
Overall itâs good. Mandatory lock is very annoying. Facility is very big and not so easy to navigate, they could definitely add some more plaques for rows.
Jul 13, 2020
Fast and easy
Fast processing and easy to move in
Jul 11, 2020
Good storage space overall
The customer service is awesome. Spaces are clean and secure. Convenient location too.
Jul 04, 2020
Great service and decently priced.
It was quick and easy to get set up. Staff was very friendly and helpful.
Jul 01, 2020
Easy, clean, seems safe (we shall see!)
Easy, clean, seems safe (we shall see!)
Jun 09, 2020
Great price and location
Easy move-in, friendly, helpful staff, canât bear the affordability.
Jun 06, 2020
Clean and well lit place that looks well maintained
Was looking to store some things from my apartment and public storage has one of the best pricing in the area while being a legitimate big storage company that maintains their building. I even got upgraded into a storage which was climate controlled.
Jun 02, 2020
AMAZING customer service and facility
Everything was clean and the guy that helped me with the paperwork and showed me the unit was absolutely amazing. He was helpful, and got me a nice corner unit like I requested. best storage facility I have seen.
Jun 01, 2020
The staff was amazing and very helpful. The process was quick and easy. Great prices too!
May 31, 2020
Great facility for storage
First time, I rented a storage unit. I made an reservation, and was called the next day to confirm a time to come in. All the questions I had was answered over the phone, and I was prepared to have my move in day go very smoothly. The process was complicated, but being prepared made the day go by in and out about an hour. Thanks Tanya, she is helpful and it could not be such a good day at the storage facility without her.
May 29, 2020
Great staff and area
The staff there were very helpful would definitely recommend
May 19, 2020
Best chance deal we could find
We happened upon Public Storage by chance and will definitely use them again.
Upon checking the day before our actual move, the rep actually gave us a better price (from $68/mo to $64/mo) on a bigger space (from 10x9 to 10x10) on the first floor! The facility was super clean, and we were allowed 2 carts for our move. They also explained the insurance policy clearly
May 05, 2020
The place was clean and secure
The customer service lady was friendly and helpful
May 03, 2020
10/10 would recommend
Overall great experience - staff was clearly taking COVID-19 concerns and precautions, facilities were clean and easy to use, security was great.
Apr 01, 2020
Good very spacious
Good public storage, just what I needed.
Cindy McCubbin and Le Thu Truong
Mar 31, 2020
Needed a 10 x 20 unit
Stephanie helped walk us through the process of renting a storage unit. We needed a storage unit on short notice and she helped us with size change, an easy access unit on the first floor, carts to move and paperwork. She was so nice and a good stress reliever on a rainy Sunday of heavy moving. I would recommend this clean facility and these helpful girls to all needing storage. And they took the care with the coronavirus in place with one customer at a time as well, wiping down the area and wearing masks and gloves.
Thank You Stephanie!
Feb 24, 2020
The customer service and price were excellent. Overall a great experience
Feb 18, 2020
No hassle - everything when smooth
All good - the price was the best found for a unit of this size.
Feb 17, 2020
Convenient and affordable. Close to city
Felipe Adrian Ladino
Jan 14, 2020
Me sorprendieron porque me atendieron exelentemente en mi idioma espaÃ±ol,le agradesco mucho a la seÃ±orita stephanie por resolver mis dudas y preguntas , espero sigan a si con su servicio ,gracias!
Sep 15, 2019
Love this place
Love this place. Staff was friendly and helpful.
Sep 11, 2019
The process was great
The process was great, customer service wonderful!!
Apr 01, 2019
Nice/clean location and very helpful staff, great service!
Mar 05, 2019
Very friendly and very helpful staff.
Very friendly and very helpful staff.
Feb 19, 2019
Great Storage! The place is very clean and very neat. Climate control is cool. I have peace of mind as I see the whole place is well secured. The staffs are very pleasant. Thanks to the manager Ms. Princess who was very accomodating and very approachable. She was a great help. I have no regret getting this as my personal storage. ?
Sep 18, 2018
Helpful and efficient
Great! My one recommendation is longer access hours - to 7 or 8 pm maybe.
Sep 14, 2018
Great staff very helpful
Great staff very helpful. The woman that helped me was very funny and show me alot of options .
Sep 12, 2018
The service was very good and quick I...
The service was very good and quick I was in a rush the day I was moving my things into storage and the person at the front desk was very helpful
May 02, 2018
The employees were so helpful and made...
The employees were so helpful and made it easy to move our stuff into storage.
Mar 26, 2018
Helpful, clean place, a trusted place
Mar 01, 2018
Easy to use
Easy to use, clean and well managed
Feb 26, 2018
Excellent! No complaints!
Jan 17, 2018
I had a great experience
I had a great experience getting a storage space at Public Storage. I reserved online the day before and received a confirmation call from the manager. Upon arrival I was greeted by name. Jennifer was fantastic. She asked a number of questions that helped us determine the best size unit for our needs. She then showed up a couple of options. She explained the contract throughly and I felt that I completely understood what I was signing up for. Within 10 minutes we were done and unloading the truck. Great service with a big smile!!!
Jul 23, 2017
When I signed up for a space via your ...
When I signed up for a space via your website it was not clear that I had to purchase a lock from your facilities and that this was custom made for you. It was also not clear that you would raise the rent every year by 15%. Kinda disappointing. I do understand that you need to cover costs but 15% year-to-year is a bit on the high side.
May 31, 2017
Customer service was excellent
Customer service was excellent, amazing and fast at this facility (Public Storage on Lenfest Road in San Jose). I reserved online, got a phone call within about 3 hours, schedule the following day for visit and payment, received my storage unit and keys. It was quick, simple and painless. All this was done with no headache or added stress from having to move your items.
May 30, 2017
The service was great and the staff was ...
The service was great and the staff was informative with great energy. Location is also convenient and well kept.
May 03, 2017
Great location and helpful staff
Great location and staff and very helpful. Was really easy to sign up and start filling up the space with my boxes.
Michelle Lynn Graham
Nov 03, 2015
Great customer service
Osiris the manager was very friendly and informative.