RightSpace Storage - San Jacinto

Very nice staff and facility and the prices are really good

Very nice staff and facility and the prices are really good

Recommended: Yes

, i find dead mice in my stuff, price keeps going up started $75 now $155

they offered me a larger unit for the same price as smaller one i wanted cuz none were available now the price goes up all the time but at the smaller one but for the larger unit price so im paying $ 155 for half empty unit thats not climate controlled and find dead mice in mt stuff all the time. they never let you miss a payment or pay late with there rentless phome calls for there money. ibeen a coustomer here for over three years and my rent has doubled in that time.

Recommended: No

Obviously lacking in good management oversight

Circus. Al least 30 characters Lol

Recommended: No

Lie, cheat & steal.

Corrupt from top to bottom. All the way through.

Recommended: No

Customer service was very poor

I was treated like a bother when in office to sign contract.. I moved in because I need a convenient location but not happy about how I was treated.

Recommended: No

Rude man at the desk

I'm taking business somewhere else.

Recommended: No

Everything they say about this place is true.

It's just a rip off. They wait until you don't pay your bill one month out of 20 then charge so many fees you can't pay it. Then they sell it to someone else when if they would have just stopped at the one standard late fee instead and allowed me to pay the rent as normal and make payments on the past balance, all the while restricting access I would have been able to resolve the balance in one or two months time. It's really sad they would rather someone else have my stuff than me.

Recommended: No

Not a good place! Fact!

Risky place to keep your stuff. The chance of your unit getting broken into or someone sliding in from the top is a good one. It happens to 31% of the units in 12 months time.

Recommended: No

Peeled back storages and rude customer service

Complete with abusive billing practices, unnecessary fees, peeled back unit doors, management being completely unconcerned that units are being broken into & ripped off consistently, unnecessary lien sales, pre lien notice fees, lien fees, and last but not least frequent rude behavior towards customers. The people at the facility even embarrassed one guy in front of his daughter so bad that he moved to another place.

Recommended: No

One stop get your property peeled shop.

Complete with abusive billing practices, unnecessary fees, peeled back unit doors, management being completely unconcerned that units are being broken into & ripped off consistently, unnecessary lien sales, pre lien notice fees, lien fees, and last but not least frequent rude behavior towards customers. The people at the facility even embarrassed one guy in front of his daughter so bad that he moved to another place.

Recommended: No

Easy peezee

All went well, great service and secure facility

Recommended: Yes

Good Price

Nice location, clean, secure area, and very polite to customers, nice looking front office, good price.

Recommended: Yes

Storage facility was what i expext.

I used the online feature to reserve a unit. The information regarding the actual location of the storage unit was confusing and unclear. Attempting to obtain assistance by telephone was frustrating. I work in customer service and know fiest hand that your customers depend on you. It doesn't take much to be pleasant and smile when meeting new customers. A smile can go a long way.

Recommended: Yes

Worst place ever

I'm relocating as soon as humanly possible.

Recommended: No

2 units on the row after mine had bent peeled back doors.

Both units had property in them and stuff just outside the door. I am not happy about having my families belongings there but I kept my jewelry in my truck so if someone breaks into my unit they will be disappointed as they will won't get anything that will turn over immediate cash. Now reading all of the reviews instead of just the first page I see this place has a long history of shady doings and a long line of unhappy customers. Won't be here for long so it what it is for now.

Recommended: No

Too many problems here

Went there despite being told there are constant breaking. Sure enough I was in the office and a customer was complaining about their unit getting broken into. Thanks but no thanks

Recommended: No

Sold my unit

Refused my money then refused to ask the **** they sold my unit to if he would leave my pictures and the clearly marked ASHES. Real classy establishment.

Recommended: No

Privmces too high

People in the office complaining about their units being broken into. I'll rent somewhere else even though the location is perfect.

Recommended: No

Sold my unit

I was in the hospital with covid. They never even bothered calling my emergency contact. Who would have paid the bill no problem.

Recommended: No

I found 13 complaints made by different people claiming this facility sold

Their unit at auction without informing them and after having told some of them that they would be able to pay after the weekend or holiday then still auctioned their unit. I didn't even read all the reviews. This is disturbing. I am canceling my reservation.

Recommended: No

Very good

Thank you very much for your help

Recommended: Yes

Clean and secure

This facility seams to be very well maintained and monitored….

Recommended: Yes

Clean and friendly

Office people are very helpful!! The facility is nice and clean.

Recommended: Yes

Storage Unit

Excellent quality and great customer service. Units are clean and Appropriate Sizes. Love the Gated Entry.

Recommended: Yes

Excellent Customer Service - Good Prices

A very friendly and efficient move-in process. The staff is courteous and professional and the paperwork was a breeze. I would definitely recommend this storage facility!

Recommended: Yes

Fast and courteous

My husband was the one who dealt with the storage people. He said they were helpful.

Recommended: Yes

The people were very helpful.

The spot is for a trailer. Did not know we needed insurance on the trailer. So we called our insurance company and they added it to our policy. The people at right space storage were nice about the situation. And we were able to get our space for the trailer. ЁЯШК

Recommended: Yes

VERY PROFESSIONAL.

KEEP UP THE GOOD WORK! I AM VERY SATISFIED WITH THEIR SERVICE.

Recommended: Yes

Great location, staff, and price

I'm really happy to have found this storage facility. I'm paying less for a larger unit than my previous location and the staff on-site was extremely helpful and friendly.

Recommended: Yes

Stole my unit and sold it.

my unit was sold before the date I was given.

Recommended: No

Unresolved issues

This place doesnt seem to care about doing good busines. Nor does it appear that they screen the hires very well.

Recommended: No

Very clean property

The best I found in San Jacinto. I highly recommend this facility to anyone looking for a storage.

Recommended: Yes

See below info

Very good customer service and very clean property The special for two months is great also.I donтАЩt like after the office closes I canтАЩt get into my unit that a inside unit .I wanted to purchase a lock from your office but nobody was there so I had to go purchase the lock from Walmart. I hope I win in the drawing ЁЯСНЁЯП╜Thanks A. Chambers

Recommended: Yes

went in to claim my reservation

The people working there seemed more preoccupied with what was getting auctioned off in what storage than helping me with renting a space. I literally dropped my lease before it was finished and walked out the door. Moving along to greener pastures!

Recommended: No

Clean and friendly !!!

Very clean and friendly !! Took no time at all !! I am very happy with it !!

Recommended: Yes

The staff are rude and have no idea how to run a business

This place is no bueno Bad management, greedy staff. Doesnt seem to matter to them or not whether they are being totally shady lying through their teeth.

Recommended: No

All my stuff destroyed by rats

All my stuff destroyed by rats and customer service very rude when i tell them what happened. I not going back even for my things never be treated like that again!

Recommended: No

great service

very fast and reliable service i was in and out everything was already done by the time i got there i just had to sign

Recommended: Yes

Not going to be referring anyon

anyone. Mouse poop in my stuff and staff trying to auction off my unit when I already discussed with them that I would be making a late payment and they said that was fine. So why the lien notice that cost 35$

Recommended: No

Rats nest bad custome

Bad customer service I do not recommend this place.

Recommended: No

This place really needs to rethink on to conduct themselves

Serious ethics issues as far as im concerned I will be relocating as soon as my month is up. Thanks but no thanks. Plus the rats are out of control. Also I see that they have laid out poisen bait in various places which also is a ethics issue for me as I have cats and I am 110% against poisening the eco system with sick rats so other animal life (eg) birds of prey and our feline friends can get sick too

Recommended: No

This facility practices what i call

Any business thats in business to make money providing storage service to people should do just that. Rightspace storage would rather and did deny my money so they could in turn auction off my unit to someone else for less than what i came in with when i came with the 1st of what was one of three arrainged payments. I also was denied when i asked if i could at least get my fathers ashes out of my unit or if they could have whoever bought my unit leave the ashes there and i would come pick them up. They could have even mailed them to me eith postage to paid by recipient so they wouldnt incur any expenses but they didnt even bother to that. I highly recommend avoiding this place.

Recommended: No

The customer service is friendly to your face

This company is very quick to put units up for auction. I was treated as if I had done something wrong. I pay my bill. I have proof of my payments even if they dont. I dont know how one customers records could be misplaced or lost deleted whatever and not another's. Was it because I had a large sized unit with many expensive items in it. I have close to 50,000 of tools and equipment in my unit. Are they really dimwitted enough to think Im not going to keep proof of my payments and know when my bill is due??? Tis a shame

Recommended: No

I was a customer for a decade

Terrible. I am very disappointed I have been a customer for years, before they were Rightspace they were Alotta Storage and I have paid on time every month with the exception of 2 times that I was less than a week late on several years ago. I had a problem with my bank accounts due to identity theft while I was in the hospital after slipping and breaking my hip. I had my sister call them to inform them that I was in the hospital after finding out a month into my recovery that I had been the victim of fraud. I had to cancel all my accounts and have new cards issued ect. Anyone who has had thier life money and identity stolen knows its a tedious process getting affairs in order. I had been a customer for about 12 years. I keep a lot of my inventory in my storage unit. I depend on my sales which I can't fulfill if I dont have my merchandise. Dealing with many unhappy customers while recovering from a seriously debilitating injury. I just cant believe my unit was locked then scheduled for an auction. I was able to save my unit and get my property moved thanks to my wonderful sister who also has a handicap. She has to use a wheelchair more days than not due to medical issues. It saddens me to think of the people who have been victims of the poor management decisions made by "rightspace" I highly recommend not keeping anything of value or that is a personal cherished item at this facility. Perhaps paying ahead for the storage space used by six months to a year would be a wise decision.

Recommended: No

Great#Love It!!

Good place for dpace rental. Hours are good fot access.

Recommended: Yes

cleaness storage I've ever seen.

The service is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Recommended: Yes

awesome!

Great staff. So helpful & pleasant. The prices are great & location is nice & almost hidden. Not trashy at all like most others.

Recommended: Yes

Courteous efficient service

The quality of service was good eniugh but what dtrucm me was the attimtude of the person behind the desk was positive and polite. Later thst day he opened the door for me and that was very cool.

Recommended: Yes

so far good

so far good is clean and fast. still no problems so far

Recommended: Yes

Recommended: Yes

There are less expensive units at other locations. It does seem secure, but the weeds and dirt need to be cleaned up. Thanks

Recommended: No

So far, so good. Very clean.

So far, so good. Very clean and easy process.

Recommended: Yes

Perceft for the budget

Great customer service, but slow at the desk. Worth the wait

Recommended: Yes

The service was great. The only thing I didn't like was the cops were called by some crazy girl customer so I had to wait.

Recommended: Yes

Great

Recommended: Yes

Awesome...quick customer service!

In a crunch ..this place handled everything quick and efficient for me. Customer service there is on point.

Recommended: Yes

Very good except concerned about transmission on truck needing a repair.

Recommended: Yes

Great

Recommended: Yes

Recommended: Yes

Rep was great. Excellent customer service . Joel was great.

Recommended: Yes

Recommended: Yes

Best experience out of any storage facility I have been to. Fantastic staff.

Recommended: Yes

Good customer service. Thank you Trey.

Recommended: Yes

very helpful

my reservation was honored with no problem. i pd exactly what i was quoted.the unit turned out to be to small, i was upgraded immed. to a bigger unit(10x20). i was treated with humor and respect. loved it! i wasn't pd to say this either..

Recommended: Yes

Bad Business

I went to facility and the lady said this size would not be available until monday. or hasnt been built yet. Something like that. Anyway I gave her a copy of this reservation and where it said $60.00 , well she would not honor that price. I did rent at this facility because of convienence but am very upset that she would not honor my reservation price. She did give me a discount but not anywhere close to what I was reserved for.

Recommended: No

HORRIBLE!!!!

The office manager Debbie at this location is far from professional. My mother was renting a storage unit from them, when she was getting ready to close out her storage unit because she was moving into her new place she didn't have any use for her washer and dryer. I her daughter had just bought a set that I couldn't use she offered me hers in her unit. The office manager Debbie agreed to buy the extra set of them for $100.00. So, we allowed her to take possession of the washer and dryer and when my mom when in a few days later to close out her contract for the unit, Debbie tried to play stupid. She said that she thought that we were giving the washer and dryer to them for free because she was giving to a family in need. If I was offered anything for free I would repeatedly be thanking that person for their kindness. She had not shown any signs of thankfulness. After having to contact their corporate offices, the keep saying that they needed to speak with my mother because the contract for the unit was with her. What does my stolen property have to do with my moms unit? NOTHING!!! The best they did was get the washer and dryer back to the storage faculty in San Jacinto. I don't have a truck, nor the money to rent a u-haul to get my stolen property back. So I am now having to get the police involved to attempt to get my stolen property back. HORRIBLE CUSTOMER SERVICE from this location and from Alotta storages corporate office as well. I advise anyone to avoid renting units from them. They seem to make things harder then they need to be, and have difficulties bending to their strict and unnecessary rules.

Recommended: No

4 Year Customer

I rent a mail box here. it is really great customer. I highly recommend A Lotta Storage and Mail.

Recommended: Yes

Great Company

I've done business with a lot of storgae multiple times and i would definitely recommend doing business with them. They' ve always been very professional and willing to work with you if need be.

Recommended: Yes

Horrible customer service, incompetent

This store takes in packages to ship to PO box numbers when according to the UPS terms and Conditions #13 of page 14 they can't. They refuse to addmit this and refund the cost of an undelivered package. The site manager Debbie refuses to take responsibility for this error even after being told this. Clearly an unprofessional business.

Recommended: No