Nov 19, 2022
I found 13 complaints made by different people claiming this facility sold
Their unit at auction without informing them and after having told some of them that they would be able to pay after the weekend or holiday then still auctioned their unit. I didn't even read all the reviews. This is disturbing. I am canceling my reservation.
Aug 31, 2022
Thank you very much for your help
Jul 29, 2022
Company never addressed the illegal sale of my unit
It's been years now and no attempt has been made to rectify what happened. Nothing but the standardized message reply every bad review gets. Obviously Rightspace isn't concerned with ethics or how they affect their customers. Nor are they interested in preventing further abuse.
May 07, 2022
Clean and secure
This facility seams to be very well maintained and monitoredâ¦.
Apr 14, 2022
Clean and friendly
Office people are very helpful!! The facility is nice and clean.
Apr 05, 2022
Excellent quality and great customer service. Units are clean and Appropriate Sizes. Love the Gated Entry.
Mar 26, 2022
Excellent Customer Service - Good Prices
A very friendly and efficient move-in process. The staff is courteous and professional and the paperwork was a breeze. I would definitely recommend this storage facility!
Mar 20, 2022
Fast and courteous
My husband was the one who dealt with the storage people. He said they were helpful.
Oct 04, 2021
The people were very helpful.
The spot is for a trailer. Did not know we needed insurance on the trailer. So we called our insurance company and they added it to our policy. The people at right space storage were nice about the situation. And we were able to get our space for the trailer. ð
LAFONCE WALKER SR.
Sep 16, 2021
KEEP UP THE GOOD WORK! I AM VERY SATISFIED WITH THEIR SERVICE.
Feb 22, 2021
Great location, staff, and price
I'm really happy to have found this storage facility. I'm paying less for a larger unit than my previous location and the staff on-site was extremely helpful and friendly.
Dec 31, 2020
This place has terrible business practice. Employees font know anything about profit loss obviosly. Selling sustomers property after havinv rdfused their money is bad business. Never gonna go away u till something changes. Its wouldng take much people It would be cheaper than paying 1000's of dollars to get good reviews
Dec 30, 2020
Stole my unit and sold it.
my unit was sold before the date I was given.
Dec 28, 2020
This place doesnt seem to care about doing good busines. Nor does it appear that they screen the hires very well.
Jun 05, 2020
Very clean property
The best I found in San Jacinto. I highly recommend this facility to anyone looking for a storage.
Mar 06, 2020
See below info
Very good customer service and very clean property The special for two months is great also.I donât like after the office closes I canât get into my unit that a inside unit .I wanted to purchase a lock from your office but nobody was there so I had to go purchase the lock from Walmart. I hope I win in the drawing ðð½Thanks A. Chambers
Nov 09, 2019
went in to claim my reservation
The people working there seemed more preoccupied with what was getting auctioned off in what storage than helping me with renting a space. I literally dropped my lease before it was finished and walked out the door. Moving along to greener pastures!
Nov 05, 2019
Clean and friendly !!!
Very clean and friendly !! Took no time at all !! I am very happy with it !!
Oct 21, 2019
The staff are rude and have no idea how to run a business
This place is no bueno Bad management, greedy staff. Doesnt seem to matter to them or not whether they are being totally shady lying through their teeth.
Oct 15, 2019
All my stuff destroyed by rats
All my stuff destroyed by rats and customer service very rude when i tell them what happened. I not going back even for my things never be treated like that again!
Sep 14, 2019
very fast and reliable service i was in and out everything was already done by the time i got there i just had to sign
Aug 14, 2019
Not going to be referring anyon
anyone. Mouse poop in my stuff and staff trying to auction off my unit when I already discussed with them that I would be making a late payment and they said that was fine. So why the lien notice that cost 35$
Aug 13, 2019
Rats nest bad custome
Bad customer service I do not recommend this place.
Jun 08, 2019
This place really needs to rethink on to conduct themselves
Serious ethics issues as far as im concerned I will be relocating as soon as my month is up. Thanks but no thanks. Plus the rats are out of control. Also I see that they have laid out poisen bait in various places which also is a ethics issue for me as I have cats and I am 110% against poisening the eco system with sick rats so other animal life (eg) birds of prey and our feline friends can get sick too
May 15, 2019
This facility practices what i call
Any business thats in business to make money providing storage service to people should do just that. Rightspace storage would rather and did deny my money so they could in turn auction off my unit to someone else for less than what i came in with when i came with the 1st of what was one of three arrainged payments. I also was denied when i asked if i could at least get my fathers ashes out of my unit or if they could have whoever bought my unit leave the ashes there and i would come pick them up. They could have even mailed them to me eith postage to paid by recipient so they wouldnt incur any expenses but they didnt even bother to that. I highly recommend avoiding this place.
Apr 22, 2019
The customer service is friendly to your face
This company is very quick to put units up for auction. I was treated as if I had done something wrong. I pay my bill. I have proof of my payments even if they dont. I dont know how one customers records could be misplaced or lost deleted whatever and not another's. Was it because I had a large sized unit with many expensive items in it. I have close to 50,000 of tools and equipment in my unit. Are they really dimwitted enough to think Im not going to keep proof of my payments and know when my bill is due??? Tis a shame
Apr 22, 2019
I was a customer for a decade
Terrible. I am very disappointed I have been a customer for years, before they were Rightspace they were Alotta Storage and I have paid on time every month with the exception of 2 times that I was less than a week late on several years ago. I had a problem with my bank accounts due to identity theft while I was in the hospital after slipping and breaking my hip. I had my sister call them to inform them that I was in the hospital after finding out a month into my recovery that I had been the victim of fraud. I had to cancel all my accounts and have new cards issued ect. Anyone who has had thier life money and identity stolen knows its a tedious process getting affairs in order. I had been a customer for about 12 years. I keep a lot of my inventory in my storage unit. I depend on my sales which I can't fulfill if I dont have my merchandise. Dealing with many unhappy customers while recovering from a seriously debilitating injury. I just cant believe my unit was locked then scheduled for an auction. I was able to save my unit and get my property moved thanks to my wonderful sister who also has a handicap. She has to use a wheelchair more days than not due to medical issues. It saddens me to think of the people who have been victims of the poor management decisions made by "rightspace" I highly recommend not keeping anything of value or that is a personal cherished item at this facility. Perhaps paying ahead for the storage space used by six months to a year would be a wise decision.
Jul 04, 2016
Good place for dpace rental. Hours are good fot access.
Jun 08, 2016
cleaness storage I've ever seen.
The service is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Mar 14, 2016
Great staff. So helpful & pleasant. The prices are great & location is nice & almost hidden. Not trashy at all like most others.
Mar 04, 2016
Courteous efficient service
The quality of service was good eniugh but what dtrucm me was the attimtude of the person behind the desk was positive and polite. Later thst day he opened the door for me and that was very cool.
Oct 19, 2015
so far good
so far good is clean and fast. still no problems so far
Oct 14, 2015
Oct 08, 2015
There are less expensive units at other locations.
It does seem secure, but the weeds and dirt need to be cleaned up. Thanks
Sep 28, 2015
So far, so good. Very clean.
So far, so good. Very clean and easy process.
Aug 19, 2015
Perceft for the budget
Great customer service, but slow at the desk. Worth the wait
Jul 17, 2015
The service was great. The only thing I didn't like was the cops were called by some crazy girl customer so I had to wait.
Jul 13, 2015
Jul 04, 2015
Awesome...quick customer service!
In a crunch ..this place handled everything quick and efficient for me. Customer service there is on point.
May 11, 2015
Very good except concerned about transmission on truck needing a repair.
Apr 11, 2015
Apr 07, 2015
Apr 07, 2015
Rep was great. Excellent customer service . Joel was great.
Mar 14, 2015
Jan 22, 2015
Best experience out of any storage facility I have been to. Fantastic staff.
Jan 21, 2015
Good customer service. Thank you Trey.
Dec 30, 2012
my reservation was honored with no problem. i pd exactly what i was quoted.the unit turned out to be to small, i was upgraded immed. to a bigger unit(10x20). i was treated with humor and respect. loved it! i wasn't pd to say this either..
Apr 18, 2012
I went to facility and the lady said this size would not be available until monday. or hasnt been built yet. Something like that. Anyway I gave her a copy of this reservation and where it said $60.00 , well she would not honor that price. I did rent at this facility because of convienence but am very upset that she would not honor my reservation price. She did give me a discount but not anywhere close to what I was reserved for.
Mar 30, 2012
The office manager Debbie at this location is far from professional. My mother was renting a storage unit from them, when she was getting ready to close out her storage unit because she was moving into her new place she didn't have any use for her washer and dryer. I her daughter had just bought a set that I couldn't use she offered me hers in her unit. The office manager Debbie agreed to buy the extra set of them for $100.00. So, we allowed her to take possession of the washer and dryer and when my mom when in a few days later to close out her contract for the unit, Debbie tried to play stupid. She said that she thought that we were giving the washer and dryer to them for free because she was giving to a family in need. If I was offered anything for free I would repeatedly be thanking that person for their kindness. She had not shown any signs of thankfulness. After having to contact their corporate offices, the keep saying that they needed to speak with my mother because the contract for the unit was with her. What does my stolen property have to do with my moms unit? NOTHING!!! The best they did was get the washer and dryer back to the storage faculty in San Jacinto. I don't have a truck, nor the money to rent a u-haul to get my stolen property back. So I am now having to get the police involved to attempt to get my stolen property back. HORRIBLE CUSTOMER SERVICE from this location and from Alotta storages corporate office as well. I advise anyone to avoid renting units from them. They seem to make things harder then they need to be, and have difficulties bending to their strict and unnecessary rules.
Justin Scott Gerringer
Mar 26, 2012
4 Year Customer
I rent a mail box here. it is really great customer. I highly recommend A Lotta Storage and Mail.
Feb 29, 2012
I've done business with a lot of storgae multiple times and i would definitely recommend doing business with them. They' ve always been very professional and willing to work with you if need be.
Feb 01, 2012
Horrible customer service, incompetent
This store takes in packages to ship to PO box numbers when according to the UPS terms and Conditions #13 of page 14 they can't. They refuse to addmit this and refund the cost of an undelivered package. The site manager Debbie refuses to take responsibility for this error even after being told this. Clearly an unprofessional business.