Matthew Goodwin
Feb 10, 2024
Very nice staff and facility and the prices are really good
Very nice staff and facility and the prices are really good
Recommended: Yes
barry green
Jan 08, 2024
, i find dead mice in my stuff, price keeps going up started $75 now $155
they offered me a larger unit for the same price as smaller one i wanted cuz none were available now the price goes up all the time but at the smaller one but for the larger unit price so im paying $ 155 for half empty unit thats not climate controlled and find dead mice in mt stuff all the time. they never let you miss a payment or pay late with there rentless phome calls for there money. ibeen a coustomer here for over three years and my rent has doubled in that time.
Recommended: No
Mani E
Sep 22, 2023
Obviously lacking in good management oversight
Circus. Al least 30 characters Lol
Recommended: No
Milece Shepherd
Jul 31, 2023
Lie, cheat & steal.
Corrupt from top to bottom. All the way through.
Recommended: No
Carrol Nam
Jun 18, 2023
Customer service was very poor
I was treated like a bother when in office to sign contract.. I moved in because I need a convenient location but not happy about how I was treated.
Recommended: No
Gary Garcia
Jun 17, 2023
Rude man at the desk
I'm taking business somewhere else.
Recommended: No
Steve S
Jun 13, 2023
Everything they say about this place is true.
It's just a rip off. They wait until you don't pay your bill one month out of 20 then charge so many fees you can't pay it. Then they sell it to someone else when if they would have just stopped at the one standard late fee instead and allowed me to pay the rent as normal and make payments on the past balance, all the while restricting access I would have been able to resolve the balance in one or two months time. It's really sad they would rather someone else have my stuff than me.
Recommended: No
It happened to me to
Jun 11, 2023
Not a good place! Fact!
Risky place to keep your stuff. The chance of your unit getting broken into or someone sliding in from the top is a good one. It happens to 31% of the units in 12 months time.
Recommended: No
Put an end to predatory storage companies
Jun 11, 2023
Peeled back storages and rude customer service
Complete with abusive billing practices, unnecessary fees, peeled back unit doors, management being completely unconcerned that units are being broken into & ripped off consistently, unnecessary lien sales, pre lien notice fees, lien fees, and last but not least frequent rude behavior towards customers. The people at the facility even embarrassed one guy in front of his daughter so bad that he moved to another place.
Recommended: No
Things need to change
Jun 11, 2023
One stop get your property peeled shop.
Complete with abusive billing practices, unnecessary fees, peeled back unit doors, management being completely unconcerned that units are being broken into & ripped off consistently, unnecessary lien sales, pre lien notice fees, lien fees, and last but not least frequent rude behavior towards customers. The people at the facility even embarrassed one guy in front of his daughter so bad that he moved to another place.
Recommended: No
Edward De La Cruz
May 06, 2023
Easy peezee
All went well, great service and secure facility
Recommended: Yes
LG
Feb 13, 2023
Good Price
Nice location, clean, secure area, and very polite to customers, nice looking front office, good price.
Recommended: Yes
Berenda Alford
Jan 03, 2023
Storage facility was what i expext.
I used the online feature to reserve a unit. The information regarding the actual location of the storage unit was confusing and unclear. Attempting to obtain assistance by telephone was frustrating. I work in customer service and know fiest hand that your customers depend on you. It doesn't take much to be pleasant and smile when meeting new customers. A smile can go a long way.
Recommended: Yes
C. Godsoe
Dec 30, 2022
Worst place ever
I'm relocating as soon as humanly possible.
Recommended: No
Mag Wes
Dec 23, 2022
2 units on the row after mine had bent peeled back doors.
Both units had property in them and stuff just outside the door. I am not happy about having my families belongings there but I kept my jewelry in my truck so if someone breaks into my unit they will be disappointed as they will won't get anything that will turn over immediate cash. Now reading all of the reviews instead of just the first page I see this place has a long history of shady doings and a long line of unhappy customers. Won't be here for long so it what it is for now.
Recommended: No
Robert E
Dec 11, 2022
Too many problems here
Went there despite being told there are constant breaking. Sure enough I was in the office and a customer was complaining about their unit getting broken into. Thanks but no thanks
Recommended: No
You're worked
Dec 08, 2022
Sold my unit
Refused my money then refused to ask the **** they sold my unit to if he would leave my pictures and the clearly marked ASHES. Real classy establishment.
Recommended: No
Danny L
Nov 29, 2022
Privmces too high
People in the office complaining about their units being broken into. I'll rent somewhere else even though the location is perfect.
Recommended: No
G Suthland
Nov 27, 2022
Sold my unit
I was in the hospital with covid. They never even bothered calling my emergency contact. Who would have paid the bill no problem.
Recommended: No
C.J.
Nov 19, 2022
I found 13 complaints made by different people claiming this facility sold
Their unit at auction without informing them and after having told some of them that they would be able to pay after the weekend or holiday then still auctioned their unit. I didn't even read all the reviews. This is disturbing. I am canceling my reservation.
Recommended: No
David Rodriguez
Aug 31, 2022
Very good
Thank you very much for your help
Recommended: Yes
Robert Crissman
May 07, 2022
Clean and secure
This facility seams to be very well maintained and monitored….
Recommended: Yes
Barbara Johnson
Apr 14, 2022
Clean and friendly
Office people are very helpful!! The facility is nice and clean.
Recommended: Yes
DeBora Thompson
Apr 05, 2022
Storage Unit
Excellent quality and great customer service. Units are clean and Appropriate Sizes. Love the Gated Entry.
Recommended: Yes
JG
Mar 26, 2022
Excellent Customer Service - Good Prices
A very friendly and efficient move-in process. The staff is courteous and professional and the paperwork was a breeze. I would definitely recommend this storage facility!
Recommended: Yes
Dee Vance
Mar 20, 2022
Fast and courteous
My husband was the one who dealt with the storage people. He said they were helpful.
Recommended: Yes
Mara Priest
Oct 04, 2021
The people were very helpful.
The spot is for a trailer. Did not know we needed insurance on the trailer. So we called our insurance company and they added it to our policy. The people at right space storage were nice about the situation. And we were able to get our space for the trailer. ЁЯШК
Recommended: Yes
LAFONCE WALKER SR.
Sep 16, 2021
VERY PROFESSIONAL.
KEEP UP THE GOOD WORK! I AM VERY SATISFIED WITH THEIR SERVICE.
Recommended: Yes
Sean K
Feb 22, 2021
Great location, staff, and price
I'm really happy to have found this storage facility. I'm paying less for a larger unit than my previous location and the staff on-site was extremely helpful and friendly.
Recommended: Yes
Elizabeth Borjas
Dec 30, 2020
Stole my unit and sold it.
my unit was sold before the date I was given.
Recommended: No
Anne
Dec 28, 2020
Unresolved issues
This place doesnt seem to care about doing good busines. Nor does it appear that they screen the hires very well.
Recommended: No
MF
Jun 05, 2020
Very clean property
The best I found in San Jacinto. I highly recommend this facility to anyone looking for a storage.
Recommended: Yes
Anita Chambers
Mar 06, 2020
See below info
Very good customer service and very clean property The special for two months is great also.I donтАЩt like after the office closes I canтАЩt get into my unit that a inside unit .I wanted to purchase a lock from your office but nobody was there so I had to go purchase the lock from Walmart. I hope I win in the drawing ЁЯСНЁЯП╜Thanks A. Chambers
Recommended: Yes
Lily N
Nov 09, 2019
went in to claim my reservation
The people working there seemed more preoccupied with what was getting auctioned off in what storage than helping me with renting a space. I literally dropped my lease before it was finished and walked out the door. Moving along to greener pastures!
Recommended: No
Debra
Nov 05, 2019
Clean and friendly !!!
Very clean and friendly !! Took no time at all !! I am very happy with it !!
Recommended: Yes
Eric W
Oct 21, 2019
The staff are rude and have no idea how to run a business
This place is no bueno Bad management, greedy staff. Doesnt seem to matter to them or not whether they are being totally shady lying through their teeth.
Recommended: No
Kaitlyn T
Oct 15, 2019
All my stuff destroyed by rats
All my stuff destroyed by rats and customer service very rude when i tell them what happened. I not going back even for my things never be treated like that again!
Recommended: No
Maurice
Sep 14, 2019
great service
very fast and reliable service i was in and out everything was already done by the time i got there i just had to sign
Recommended: Yes
Steve
Aug 14, 2019
Not going to be referring anyon
anyone. Mouse poop in my stuff and staff trying to auction off my unit when I already discussed with them that I would be making a late payment and they said that was fine. So why the lien notice that cost 35$
Recommended: No
Marie
Aug 13, 2019
Rats nest bad custome
Bad customer service I do not recommend this place.
Recommended: No
Armando M
Jun 08, 2019
This place really needs to rethink on to conduct themselves
Serious ethics issues as far as im concerned I will be relocating as soon as my month is up. Thanks but no thanks. Plus the rats are out of control. Also I see that they have laid out poisen bait in various places which also is a ethics issue for me as I have cats and I am 110% against poisening the eco system with sick rats so other animal life (eg) birds of prey and our feline friends can get sick too
Recommended: No
Milece Shepherd
May 15, 2019
This facility practices what i call
Any business thats in business to make money providing storage service to people should do just that. Rightspace storage would rather and did deny my money so they could in turn auction off my unit to someone else for less than what i came in with when i came with the 1st of what was one of three arrainged payments. I also was denied when i asked if i could at least get my fathers ashes out of my unit or if they could have whoever bought my unit leave the ashes there and i would come pick them up. They could have even mailed them to me eith postage to paid by recipient so they wouldnt incur any expenses but they didnt even bother to that. I highly recommend avoiding this place.
Recommended: No
Aaron
Apr 22, 2019
The customer service is friendly to your face
This company is very quick to put units up for auction. I was treated as if I had done something wrong. I pay my bill. I have proof of my payments even if they dont. I dont know how one customers records could be misplaced or lost deleted whatever and not another's. Was it because I had a large sized unit with many expensive items in it. I have close to 50,000 of tools and equipment in my unit. Are they really dimwitted enough to think Im not going to keep proof of my payments and know when my bill is due??? Tis a shame
Recommended: No
Steve Kuhn
Apr 22, 2019
I was a customer for a decade
Terrible. I am very disappointed I have been a customer for years, before they were Rightspace they were Alotta Storage and I have paid on time every month with the exception of 2 times that I was less than a week late on several years ago. I had a problem with my bank accounts due to identity theft while I was in the hospital after slipping and breaking my hip. I had my sister call them to inform them that I was in the hospital after finding out a month into my recovery that I had been the victim of fraud. I had to cancel all my accounts and have new cards issued ect. Anyone who has had thier life money and identity stolen knows its a tedious process getting affairs in order. I had been a customer for about 12 years. I keep a lot of my inventory in my storage unit. I depend on my sales which I can't fulfill if I dont have my merchandise. Dealing with many unhappy customers while recovering from a seriously debilitating injury. I just cant believe my unit was locked then scheduled for an auction. I was able to save my unit and get my property moved thanks to my wonderful sister who also has a handicap. She has to use a wheelchair more days than not due to medical issues. It saddens me to think of the people who have been victims of the poor management decisions made by "rightspace" I highly recommend not keeping anything of value or that is a personal cherished item at this facility. Perhaps paying ahead for the storage space used by six months to a year would be a wise decision.
Recommended: No
Cheryl
Jul 04, 2016
Great#Love It!!
Good place for dpace rental. Hours are good fot access.
Recommended: Yes
Andrea
Jun 08, 2016
cleaness storage I've ever seen.
The service is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Recommended: Yes
Fawn
Mar 14, 2016
awesome!
Great staff. So helpful & pleasant. The prices are great & location is nice & almost hidden. Not trashy at all like most others.
Recommended: Yes
Doug
Mar 04, 2016
Courteous efficient service
The quality of service was good eniugh but what dtrucm me was the attimtude of the person behind the desk was positive and polite. Later thst day he opened the door for me and that was very cool.
Recommended: Yes
ana techman
Oct 19, 2015
so far good
so far good is clean and fast. still no problems so far
Recommended: Yes
James
Oct 14, 2015
Recommended: Yes
Catherine
Oct 08, 2015
There are less expensive units at other locations.
It does seem secure, but the weeds and dirt need to be cleaned up. Thanks
Recommended: No
Sheila Bennett
Sep 28, 2015
So far, so good. Very clean.
So far, so good. Very clean and easy process.
Recommended: Yes
Gregory
Aug 19, 2015
Perceft for the budget
Great customer service, but slow at the desk. Worth the wait
Recommended: Yes
Lisa
Jul 17, 2015
The service was great. The only thing I didn't like was the cops were called by some crazy girl customer so I had to wait.
Recommended: Yes
Cathy
Jul 13, 2015
Great
Recommended: Yes
Lydia
Jul 04, 2015
Awesome...quick customer service!
In a crunch ..this place handled everything quick and efficient for me. Customer service there is on point.
Recommended: Yes
Deanna
May 11, 2015
Very good except concerned about transmission on truck needing a repair.
Recommended: Yes
Stefanie
Apr 11, 2015
Great
Recommended: Yes
Hay Ann
Apr 07, 2015
Recommended: Yes
Liberty
Apr 07, 2015
Rep was great. Excellent customer service . Joel was great.
Recommended: Yes
Hebert
Mar 14, 2015
Recommended: Yes
Julia
Jan 22, 2015
Best experience out of any storage facility I have been to. Fantastic staff.
Recommended: Yes
Melissa
Jan 21, 2015
Good customer service. Thank you Trey.
Recommended: Yes
mike wehn
Dec 30, 2012
very helpful
my reservation was honored with no problem. i pd exactly what i was quoted.the unit turned out to be to small, i was upgraded immed. to a bigger unit(10x20). i was treated with humor and respect. loved it! i wasn't pd to say this either..
Recommended: Yes
sueann arens
Apr 18, 2012
Bad Business
I went to facility and the lady said this size would not be available until monday. or hasnt been built yet. Something like that. Anyway I gave her a copy of this reservation and where it said $60.00 , well she would not honor that price. I did rent at this facility because of convienence but am very upset that she would not honor my reservation price. She did give me a discount but not anywhere close to what I was reserved for.
Recommended: No
Nicole M.
Mar 30, 2012
HORRIBLE!!!!
The office manager Debbie at this location is far from professional. My mother was renting a storage unit from them, when she was getting ready to close out her storage unit because she was moving into her new place she didn't have any use for her washer and dryer. I her daughter had just bought a set that I couldn't use she offered me hers in her unit. The office manager Debbie agreed to buy the extra set of them for $100.00. So, we allowed her to take possession of the washer and dryer and when my mom when in a few days later to close out her contract for the unit, Debbie tried to play stupid. She said that she thought that we were giving the washer and dryer to them for free because she was giving to a family in need. If I was offered anything for free I would repeatedly be thanking that person for their kindness. She had not shown any signs of thankfulness. After having to contact their corporate offices, the keep saying that they needed to speak with my mother because the contract for the unit was with her. What does my stolen property have to do with my moms unit? NOTHING!!! The best they did was get the washer and dryer back to the storage faculty in San Jacinto. I don't have a truck, nor the money to rent a u-haul to get my stolen property back. So I am now having to get the police involved to attempt to get my stolen property back. HORRIBLE CUSTOMER SERVICE from this location and from Alotta storages corporate office as well. I advise anyone to avoid renting units from them. They seem to make things harder then they need to be, and have difficulties bending to their strict and unnecessary rules.
Recommended: No
Justin Scott Gerringer
Mar 26, 2012
4 Year Customer
I rent a mail box here. it is really great customer. I highly recommend A Lotta Storage and Mail.
Recommended: Yes
DERRICK LAMPKIN
Feb 29, 2012
Great Company
I've done business with a lot of storgae multiple times and i would definitely recommend doing business with them. They' ve always been very professional and willing to work with you if need be.
Recommended: Yes
Lesley Huennekens
Feb 01, 2012
Horrible customer service, incompetent
This store takes in packages to ship to PO box numbers when according to the UPS terms and Conditions #13 of page 14 they can't. They refuse to addmit this and refund the cost of an undelivered package. The site manager Debbie refuses to take responsibility for this error even after being told this. Clearly an unprofessional business.
Recommended: No