Mar 06, 2020
Move in was smooth and easy
The staff were knowledgeable and easy to work with.
Feb 14, 2020
Best Customer Experience Ever!
Nice facility, very clean and modern in an historic old warehouse, and best customer experience with manager Teresa and crew on very short notice and a few complicating factors. Excellent experience!
Oct 28, 2019
Customer Service was really good
Customer Service was really good, and they were friendly and knowledgable
Your Un-loyalty Client
Sep 12, 2019
I signed the contract lease and received a business card with my gate access information card. They said you can enjoy 24/7 access. This is a big lie. The place closes at 5 pm on weekends. Last Sunday I did have a terrible experience with a rude and lack of customer service from a male employee who was working by 4:50 pm at the Public Storage, 300 Treat Ave, San Francisco, CA 94110 4:50 pm. He should be fired. I'm going to release my storage asap. I can't accept any business that supports this kinda behavior. I'm very disappointed with Public Storage.
Aug 05, 2019
Teresa was a rockstar!
Teresa helped me get set up and found me a better sized space than I had originally booked. She was the best!! Nice, clean location. Only drag is that there isn't really a loading dock, so unloading our cargo van was a little suboptimal.
Jun 20, 2019
First time experience.
Theresa is friendly and knowledgeable. It was a painless experience to rent a storage unit.
May 20, 2019
Excellent service, transparent pricing, nice, clean storage, well organized.
Sep 26, 2018
Reservation was re inputted but I could...
Reservation was re inputted but I could not make the first reservation. I rescheduled and the price was hard to beat. Public storage saved me time and money. Great job. I hope I won't have to change my mind. All good for now!
Sep 01, 2018
"First and Only Warning"
Well, while I am excited about my rental and looking forward to my partnership with Public Storage; I did experience something that bothered me somewhat. Upon my second time at the storage after purchase, I arrived near closing time with some of my stuff. I was arranging my belongings when the front desk worker come to my unit telling me to hurry since it was close to closing. I apologized thoroughly to her and quickly locked up. The next time when I went to the unit, there was an extra lock on my door. I went to find out what was going on only to have the manager tell me that the other front desk person told her that I was hanging around lingering in my unit. That I had my shoes off lounging and was trying to cause her to be late. I was shocked because she told me that as a manager, she can put a lock on any door at anytime whenever and for whatever she wants. I also thought that the situation was not blown up as much, but I feel that I wasn't lounging around and my shoes were off because of walking to the Public Storage facility and I had seen a roach crawl in the until. I didnt sign up for bugs.
Jul 30, 2018
Staff is very friendly and...
Staff is very friendly and knowledgeable. It feels like they know me and don't need any explanation when I call- and I love it!
Feb 21, 2018
I wish the lights would work in my...
I wish the lights would work in my aisle. All the other lights work throughout the building. There's no lights inside the storage unit so I need some form of light. I depend on the hallway lights so I don't trip and fall but the lights are just not working.
Dec 05, 2017
The attendant that helped me was very ...
The attendant that helped me was very efficient and thorough. Excellent customer service and worth the time to stop and make this review.
May 23, 2017
They have been understanding of others troubled times and very fare
May 21, 2017
Very friendly service and efficient. Makes sure everything is to the standard of the customer.
Mar 08, 2017
Excellent customer service
When getting a public storage area. I spoke with Gwenette who was very professional and helpful. She explained the process to me and completed all the necessary paperwork without having any problems. I was very happy of the excellent customer service I received.
Feb 12, 2017
This is a great location, and the facilities are clean and dry and convenient to access. And Marie is wonderful. She is extremely helpful and friendly and efficient. It's also clear that she will be strong and vigilant in making sure nothing bad will happen to your items. She made the whole process welcoming and painless.
Feb 11, 2017
This team is great. Property manager is always looking to help and make things as great as she can. 5 stars for Teresa
Apr 05, 2016
Good facility, but be aware of restricted access times
While the overall condition of Public Storage on Treat Avenue is great, the increasingly restricted building access times are becoming problematic. If you only need access during semi-normal business hours, this is your place. But...if you need access in the early morning or late evening/night, you're out of luck here.
Aug 27, 2015
So far so good
In the month that I've almost been there it has been quick clean easy and convenient. Price is reasonable and competitive.
Jan 15, 2015
Great location and facility, just wish the hours were longer.
The Treat St. location in San Francisco is nice, new, and clean. The staff are super friendly. Two things could be improved - there is usually only one staff on duty (which also doesn't seem fair to the staff) and the hours are 9 to 6 M-S, so its hard to get there on weekdays. Wish they hours were 9 to 9.