Marcy
Apr 05, 2021
Excellent
Very nice place, Everyone was very friendly and efficient
Recommended: Yes
John Cox
Mar 09, 2021
Convenient good value
Manager Ronnie Carter set us up quickly and professionally. The unit is easy to access, clean and secure.
Recommended: Yes
Fricek
Jan 12, 2021
Amazing customer service and awesome staff team!
Very clean facility, great price for the unit and the staff team has been amazing!
Recommended: Yes
Stephanie
Jun 03, 2020
Free access to moving truck
The pricing is really good and they let you use a moving truck which is great.
Recommended: No
Shamara
May 28, 2020
Spacious
Besides being sent the incorrect access gate code and not knowing there was a storage facility beyond the outside storage my entire experience was amazing. Staff was kind and helpful. i was Also impressed with the size of my storage.
Recommended: Yes
Wren K. Ripoll
May 07, 2020
Manager of this facility was an answer to my prayer!
My son is a marine and was set to go into quarantine then deployment, he was supposed to have sold his vehicle prior to leaving but an issue came up the night before and he could not sell his jeep. He had no safe place to keep the jeep and it was in mint condition, therefore, we were so afraid it would get stolen or damaged while he was away. I was frantic and tried to get a flight out to CA from TX to help with the situation. I sat and looked at my computer and then just said a prayer for the solution. I pulled up storage units and found a 1-800 number and then the girl on line placed me on a very long hold. She then patched me into Mr. Derek and the rest was history! In my son's words, Mr. Derek, you saved us! He helped my son find a cover for his jeep and was very patient and kind to him. I also did all the paperwork very seemlessly via email. I know he will watch over my son's jeep while he is serving our Country!
Recommended: Yes
Ronald
May 06, 2020
Great facility and staff
The young lady was very accommodating at the property.
Recommended: Yes
Mia
May 02, 2020
Easy experience
Easy booking, check in, and movein!
Recommended: Yes
Susan
Mar 20, 2020
Clean and convenient
This place is clean and I got a great price with the first two months half off. The man who checked me in was thorough and helpful. Definitely recommend this place.
Recommended: Yes
Mychelle Nguyen
Feb 25, 2020
Very seamless
The on-site staff was courteous and super helpful. Made the check in process very seamless
Recommended: Yes
Marissa
Feb 10, 2020
Great customer service!
Great customer service and reasonable prices
Recommended: Yes
Jennifer
Jan 09, 2020
Wonderful secured place to leave my truck for a few weeks
There was a mixup with reservation, but the manager made sure we would be taken care of the problem. After making a few calls, they rearranged things at facility and provided us with what we needed. Really appreciated the customer service aspect to come through with helping guests.
Recommended: Yes
Jennifer
Jan 07, 2020
Great safe and secured place to park your vehicle
Derek helped us in an emergency situation.
Recommended: Yes
Kristen
Oct 14, 2019
Quick Storage Needs
I needed a storage unit quickly to accommodate sale of my house. Reserving a storage unit was easy and checking in was a breeze. The staff is extremely kind and helpful. Some of the most reasonable prices in the area as well!
Recommended: Yes
Chandler
Sep 23, 2019
Great Friendly Staff
The staff was really friendly and very accommodating. They are also very military friendly.
Recommended: Yes
Lee Wook
Aug 21, 2019
I would recommend this place
Great customer service, clean and secure place.
Recommended: Yes
Alina Walsh
Aug 16, 2019
Horrible customer service
The elevators rarely work. I had a flatbed dolly full of items get stuck in the elevator and no one in the office to help me. I left a note in their locked mailbox. When I inquired about my stuff I was told they threw it away along with the note I left. They were very rude about it and told me it was my fault. I could not open the elevator and there was no employees available to help me. I had no choice but to leave it, I did however leave a note about what had happened. I was told it wasnât received, and then told it was thrown away because âthey didnât need it anymore.â I was sick when I went in the office to talk about it, so I had no energy, the employee talking to me got upset and wasnât yelling and raising his voice till I finally had to walk out if the office, I could still hear him when the door had closed behind me. They were very unprofessional. I would not recommend this storage to anyone.
Recommended: No
Michelle
Jun 24, 2019
Awesome customer service
Easy to sign up, and no confusion rules or conditions. Only wish there was temperature control in the storage units upstairs.
Recommended: Yes
McKenzie
Jun 20, 2019
Great and friendly staff
Perfect space for a quick or long term storage unit
Recommended: Yes
Justin
Jun 16, 2019
Great, incredibly friendly customer service
The customer service was fantastic. The place itself was clean, but some of the doors and locks were a bit janky. However, they were fixed immediately for move in.
Recommended: Yes
Amanda
Jun 04, 2019
quick and easy
The process was quick and easy, however, the unit was not as clean as I expected.
Recommended: Yes
Sacha
May 19, 2019
Great customer service!
I mean, it's a storage facility so there isn't too much to say here. But mostly, I was pleased with how helpful, charming, and funny the staff has been. They answered all my questions clearly and quickly, and added a lot of personality to the proceedings. Thanks a lot, guys!
Recommended: Yes
raylien
May 18, 2019
Thumps up 2 storage west
Down to earth. Real funny upbeat and professional attutude customer service reps and they wer were helpful. Covered everything without dragging it out. Process was fast and simply easy.
Recommended: Yes
leonard
May 08, 2019
Well worth the price!
This facility seems a bit old. But itâs sturdy and you arenât buying storage for the view, are you? You need it to hold your stuff. This facility will hold your stuff. And the staff is second to none. Move in before the rates go up!
Recommended: Yes
Aaron Wagner
May 01, 2019
Saved the day!
They did such a great job getting us taken care of in record time. I cannot express enough how much I appreciate outstanding customer service. Thank you so much!
Recommended: Yes
E
Apr 10, 2019
Clean, nice, average pricing!
Good space. In a bind and this filled the need. Clean and average pricing. Staff was nice, knowledgeable, not very warm but good at their task. As an outgoing person I look at personalities as part of the customer service package ð¤. Look forward to having my stuff safely stored.
Recommended: Yes
Anthony
Apr 04, 2019
Excellent customer service
Johnny and his manager provided excellent customer service.
Recommended: Yes
MONIKA
Mar 19, 2019
Very Easy Transaction
Adam provided excellent customer service...especially when I arrive at closing time. He took his time, I never felt rushed or that he was trying to get out of the office. He showed me several options to choose from.
Recommended: Yes
Bob
Mar 06, 2019
Convenient location, friendly , helpful staff
Just recently moved into this storage unit. The staff here are friendly and helpful. I had reserved a unit online. They followed up with a phone call a few days later to ask if I had any questions or needed any information.
When I went to sign up, the process was simple and fast. They showed me the unit, prior to signing any paperwork. Access is easy and the units are clean and well lit. So far very satisfied.
Recommended: Yes
Steven
Mar 01, 2019
great experience
price seems high for outdoor storage
Recommended: Yes
Stephen
Feb 06, 2019
Great service and price
Had great customer service and a great price. The folks at the desk were very helpful.
Recommended: Yes
Demetrios
Jan 12, 2019
Great
Great overall experience for storage
Recommended: Yes
Brittany
Dec 31, 2018
MADE MOVING SO EASY
Moving storage units from our old place to this location was so easy. They made sure we got exactly what we wanted at an amazing price. I'm sure we will be here for a LONG time.
Recommended: Yes
Martin Johnson
Dec 20, 2018
Great Valie
My rental experience was quick and easy.
Recommended: Yes
Andy
Dec 17, 2018
Good storage
Good price and easy access. I wish insurance wasnt mandatory
Recommended: Yes
Timothy
Dec 07, 2018
Easy set up
Good facility. Easy access. Good pricing
Recommended: Yes
Michelle
Sep 09, 2018
Overall experience in storage West was very good.
This was the second time I choose Storage West. I chose it again because of its cheaper pricing, clean environment, and safe security. Also, the customer service is good and the manager is very humorous. Overall, Storage West is a good choice if you would like to find a Storage.
Recommended: Yes
Kaylin
Aug 15, 2018
Awesome specials and customer service
The staff was very friendly, and I got a killer deal with their online specials! They also have a moving van available for new clients to help assist with their move-in. A nice touch :)
Recommended: Yes
Rachel
Jun 06, 2018
Friendly service, easy move-in
Steve was extremely friendly and helpful and made the move in process very easy. I also used the moving truck, which included the use of two dollies. Great facility!
Recommended: Yes
Silvia
May 04, 2018
Better customer service
I am a bit dissatisfied and disappointed.
I hope that all is going to be a better start soon.
Recommended: Yes
Susan
May 04, 2018
Convenient location, low prices
This facility is conveniently located off the 805. Their prices for a 5x5 unit were almost half the prices of their competitors, and customer service has been great so far.
Recommended: Yes
Brian
Apr 11, 2018
Highly recommend
Best pricing in san diego and their manager was extremely helpful and took the time to walk me through and show me how you use everything properly.
Recommended: Yes
Kelvin
Mar 25, 2018
Convenient location, good service and very clean facility.
Just moved in but it was a smooth experience!
Recommended: Yes
Shane
Mar 06, 2018
Derrick has been fantastic
Thank You to Derrick and everyone involved! Easy, straight-forward, economical and all done with excellent customer service!
Recommended: Yes
Natalie
Jan 31, 2018
Fast and Friendly Service
Check in was a breeze. Was on a time crunch and was able to register and unload in time.
Recommended: Yes
Lacona
Jan 18, 2018
I am satisfied, as of yet.
thanku for following up with me. much appreciated.
Recommended: Yes
Stephanie
Dec 08, 2017
A great find
Great safe area with courteous staff and clean facilities
Recommended: Yes
William
Nov 09, 2017
Clean space, secure facility
Customer service was nice, storage facility clean and secure.
Recommended: Yes
William
Nov 07, 2017
Nice space. Clean.
Nice space. Clean, security gate.
Recommended: Yes
Claude-Henry
Sep 18, 2017
Good service.
Was helped efficiently, prices are decent and they offer free truck rentals.
Recommended: Yes
Alma
Sep 16, 2017
Great Price for area
Great customer service and the prices are very competitive for the area. Overall great experience.
Recommended: Yes
Anthony
Aug 08, 2017
My 1st month here, seems very nice
Just moved to San Diego and the storage unit is just what I needed
Recommended: Yes
Alexander
Aug 05, 2017
Very professional
The facility seems safe and the employees are very nice
Recommended: Yes
Jessica
Jul 26, 2017
Great prices
Friendly service and great prices. Location is convient to where I live.
Recommended: Yes
Jessica
Jul 26, 2017
Great prices
Friendly service and great prices. Location is convient to where I live.
Recommended: Yes
Tamara
Jun 21, 2017
Fantastic customer service.
The manager was very helpful and friendly both before I arrived and when I arrived at the location to fill out paperwork and move in.
Recommended: Yes
jinian
Jun 20, 2017
Convenient to UCSD
Would use again. Close to UCSD
Recommended: Yes
Megan
Jun 16, 2017
Really solid!
Staff was friendly and gave really good instructions. It's a pretty standard facility.
Recommended: Yes
Tamara
Jun 16, 2017
Wonderful service
The on duty manager was absolutely wonderful.
Recommended: Yes
Alex
Jun 13, 2017
Easy and cheap storage solutions
Easily accessible location combined with affordable pricing allowed for a great experience for moving in and paperwork
Recommended: Yes
Lindsey
Jun 10, 2017
Really great customer service, quick and easy!
Derek was fantastic- so kind and funny and got me set up in the storage locker quickly. It was easy to fill everything out online as well to make it even easier of a move in. Provided a flatbed cart for me to use to move in
Recommended: Yes
Nicole
Jun 06, 2017
Fantastic Cutomer Service
Was able to a unit quickly and although they were closin in a few hours, management still let me use the truck to move my items. Great customer service!
Recommended: Yes
Sergio
Oct 04, 2016
Great staff service and facility
Great staff and service and facility
Recommended: Yes
Daniel
Oct 02, 2016
Very good customer service
Great customer service,very friendly,and budget friendly.
Recommended: Yes
Jessica
Sep 07, 2016
Best price, excellent customer service
Not only was this facility best priced but there was a convenient truck to help us move and great people. We saved money and it was super convenient!
Recommended: Yes
Nicholas
Sep 03, 2016
Clean, secure and friendly
Really friendly staff, clean facilities and seemed secure and safe.
Recommended: Yes
Jeffrey
Aug 31, 2016
It was that easy...
I've read horror stories about storage units. The areas are sketchy, the people that work there are shady... Things just didn't feel right. You'll have none of that here. David at the front was very nice and professional. He searched tirelessly to find me a 10x10 with a roll up, even though we didn't find one at least I know we tried. The facility was clean, quite and well maintained. I look forward to visiting my storage unit in the future.
Recommended: Yes
Michael
Aug 11, 2016
Amazing Customer Service
Thank you for all of the help and the free truck, it helped me a lot.
Recommended: Yes
Ryan
Jul 31, 2016
Great customer service
Good budget storage facility. Storage units are in an older building, but I wasn't looking for anything glamorous and this gets the job done at a great price.
Recommended: Yes
Matt Dowd
Jul 29, 2016
Easy, quick move in!
Derek, the Facility Mngr, made everything easy to understand. He was very welcoming and easy to talk to. He made my move that much less of a hassle.
Recommended: Yes
Ryan Crockett
Jul 26, 2016
Amazing from start to finish.
Incredibly friendly and helpful, they made the entire process a breeze from start to finish. I was really in a tough spot and had to move fast, and they provided me with the great service and friendly reassurance I so desperately needed. Thank you!
Recommended: Yes
Emi
Jul 26, 2016
Great online service
Great online service. Representatives at Storage West were nice.
Recommended: Yes
Jennifer
Jul 04, 2016
Great Service!
Ron was very helpful and made the move in my storage unit easy. Great customer service.
Recommended: Yes
Mahesh Siddappa
Jun 30, 2016
Good Experience
Friendly Staff. Clean facility. They insisted i have to buy the lock from them :-(. Insurance requirement or something. Elevator works and meets the need, but can use a replacement. Overall happy with facility. Will use next time.
Recommended: Yes
habts01
Jun 14, 2016
clean, convenient, good value
I took advantage of the student discount which included 1 month free and free lock. only wish it was temperature controlled, otherwise I would've given 5 stars overall.
Recommended: Yes
Hayley
Jun 14, 2016
Great Service!
I liked the facility and the customer service, but I think the price is a little high including all the other expenses. Also, the gate hours are limiting for college students who sometimes might need to come in at night.
Recommended: Yes
Joe
Jun 13, 2016
Close to UCSD.
Price, service and facility are reasonable. Distance to school is the main deciding factor. Most likely will come back again next year.
Recommended: Yes
John
Jun 12, 2016
Super Friendly Staff
Easy process. Very attentive over the phone and in person. Made me feel important as a customer.
Recommended: Yes
John
Feb 25, 2016
Professional, easy online information and website.Price competitive.
Recommended: No
shara
Jan 20, 2016
Recommended: Yes
Woongju Mun
Jan 02, 2016
reasonable price
they provide a nice storage with reasonable price in La Jolla
Recommended: Yes
Stephanie
Nov 25, 2015
Friendly and helpful staff
My experience with this storage company has been very positive. The staff is great, super friendly and thorough. Price is also very fair, and good location
Recommended: Yes
Rebecca
Oct 01, 2015
The borrow truck was broken, my unit had a regular door not a roll up as pictured
When I arrived they said the borrow truck had been broken for 3 weeks and that they told Sparefoot to note that. I was Not informed and had to go arrange a Uhaul at the last minute. Then I get to my unit and it has a regular house door not a roll up like I was sold and what the website pictured. They said there would be a large freight elevator. It was not large. It was smaller than many passenger elevators I have been in. My friends ended up carrying my big things up stairs because they did not fit in the freight.
Recommended: No
Gwen
Sep 05, 2015
the young lady
customer service needs to be explained and administered.
Recommended: No
Samantha
Aug 22, 2015
LOVED the manager!
The manager made the difference to me. Sure the price was $20 cheaper a month than the one other I had researched, but when I showed up the manager was extremely helpful with all of the paperwork and caring, I had been through an unusually bad string of luck and you could tell she was doing everything she could to make my experience a positive one. She also helped to make sure I was close to an entrance since my movers came early on surprise and were paid by the hour, and even joked with my 3 year old toddler to keep him from acting up. Very happy I chose this place, I know my belongings will be cared for just as I was. Easy to access and close to a lot of things!
Recommended: Yes
Andrew
Aug 02, 2015
Cheap, spacious, secure
Rooms are cheap, they use super secure locks, storage rooms are enclosed and have tall ceilings. They have elevators and carts by each set of rooms, but they're the kind of elevators that make you feel like you should have a hard hat and an orange reflective safety vest on before operating. The dude at the counter was super chill and showed me a cool jazz band.
Recommended: Yes
Wendy
Jul 29, 2015
Our storage is convenient and accessible at a reasonable rate which is the reason why we like Storage West.
Our storage is convenient and accessible at a reasonable rate which is the reason why we like Storage West.
Recommended: Yes
Teresa
Jul 28, 2015
Pleasant to make business with them!
I feel very graceful to fine this place, and with such nice people working there!
Recommended: Yes
michael
Jul 28, 2015
Convenient
Safe, secure and very easy access off the freeway!
Recommended: Yes
Mariana
Jul 27, 2015
High Priced, Nice People
Both of the folks that I worked with were kind, generous with their time and knowledgable. They are people people and that is great. The unit is spotless. There were fees that were not anticipated though. There is no discount whatsoever for moving in unless you are buying their moving supplies. You have to pay an additional 20.00 fee for admin, and buy a lock and buy their insurance as NOTHING is insured if the place burns down. You can use your own renters insurance if you have it. I bought 10 boxes. They were ok in price and it was just easier to get them there although I think Walmart is a few cents cheaper. The boxes are great quality. I am sure the place will be fine and it is close to La Jolla where I will be buying my house. Other places give you a month free or some sort of incentive. So that was disappointing. But they have a waiting list so they don't feel the need to do that.
Recommended: Yes
Mukesh
Jul 20, 2015
Good!
The moving in was fine and the employees helpful and friendly. The only issue we encountered was that ours was a 75-foot trailer and it was very very tight maneuvering it to the rented space.
Recommended: Yes
Meagan
Jun 29, 2015
Recommended: Yes
Nancy
Jun 20, 2015
First time user, but will use again next year
Moving my son's stuff out of his on-campus apartment into storage was going to require a tight time turnaround since I planned to fly down in the morning from the Bay Area, rent a car, move his stuff (2 loads), and get to the airport by 6:30. I was able to complete all the paperwork electronically (they sent me pdfs I filled out and scanned to send back) and pay the fees by credit card over the phone so the only thing we needed to do on move-out day was get the stuff to storage and pick up the lock from the front desk. We had brought our own handcart which made things easier. The management was great to work with, and I was told that if the student makes arrangements, they will even pick the student up with his/her stuff on campus and take them to the storage facility so that no car is needed.
Recommended: Yes
Danling
Jun 17, 2015
cheap storage close to ucsd
cheap storage close to ucsd. good for student
Recommended: Yes
Kylee
Jun 16, 2015
Great, highly recommend
Storage West La Jolla was extremely convenient for me mostly because it was so close to my school (UCSD) and it allowed me to split the cost of the room with as many people as I wanted (2 other friends). I have already recommended the space to my friends and am looking forward to working with the company again in the future.
Recommended: Yes
Richard
May 22, 2015
The Office representative, Malina, was very helpful, kind and a pleasure to work with. She is a winner!
We would recommend Storage-West La Jolla in a heart beat. Facility was easy to locate and very convenient for our needs. Sparefoot.com made the move in very easy. The email including our reservation number made check in a breeze. Many thanks for a top flight company.
Recommended: Yes
Vickey
May 14, 2015
Extremely helpful customer service. Facility seems clean & secure. First experience with a storage unit but prices were reasonable from my online search & location was great for my needs.
Recommended: Yes
Monte Carroll
Mar 29, 2015
Great Deal
I rented a storage unit from Storage West - La Jolla yesterday and couldn't be happier with my experience. Derrick was awesome: professional, courteous, and friendly. He made the rental process pain free and explained everything fully along the way.
Recommended: Yes
Abhinav
Mar 12, 2015
The facility was good enough for my needs, great value for the price.
Recommended: Yes
Luis
Dec 18, 2014
Recommended: Yes
Ginger
Dec 06, 2014
So far so good
Recommended: Yes
Jonathan Withers
Aug 06, 2014
good experience
office staff and I dealt with three people really nice, helpful and friendly. Non pushy, informative and all round a nice experience thanks!
Recommended: Yes
Lisa
Jul 21, 2014
The two employees that I met there (I can't remember their names unfortunately) are extremely friendly and helpful, I'm glad I went to this storage facility.
Recommended: Yes
Melissa
Jul 14, 2014
Recommended: Yes
Jamey Estep
Jun 24, 2014
Clean and spacious unit price is unbeatable staff is friendly and courteous!!
Recommended: Yes
Lynne
Mar 11, 2014
Recommended: Yes
Marcela
Sep 10, 2013
Recommended: Yes