Apr 03, 2019
Wait in empty office, unit not swept, building door broken.
Wait in empty office, woman who handled my paperwork, could have presented better customer service. She did not say thank you, customer service 101. She said, there you go, you're all set. She wrote gate code in door code space, so I did not know I had the gate code, despite instruction from another employee. The unit was not swept out. Many missing lights in the hall. The building door does not appear to close, which means, you can't secure the area using the lockpad on the outside building door. The last two factors present safety risks. Unit price is economical. Restroom and office were clean.
Jan 23, 2019
Definitely great storage!
Great price and good size for the spaces!
Aug 23, 2018
Nice storage and affordable , could use AC tho
Aug 22, 2018
It was the most affordable storage i could find. Great customer service, very helpful!
Jul 15, 2018
Great customer service!!! I would definitely recommend this storage unit.
Dec 11, 2017
Great customer service
needed to make a change and they were great in allowing the change
Oct 07, 2017
Nice Friendly Effecient Customer Service
Everything went smoothly and representatives were very friendly
Jul 21, 2017
Perfect for storage
minimalist storage facility with great price, perfect for me.
Jul 03, 2017
Great service from staff and courteous
Good location and friendly staff
Jun 20, 2017
It was ok
Ok overall good cust service and satisfy
Jun 13, 2017
I need a storage to put my stuff.
Jun 03, 2017
Helpful staff and easy rental process!
Laura made sure that I got exactly the unit that would suit me. Great facilities with personable and knowledgeable staff!
May 31, 2017
Functional and practical
The customer service was great.
Apr 30, 2017
Best prices around
The staff was very friendly, knowledgeable and accommodating.
Apr 20, 2017
The unit's are very Cheap yet clean. The building is older but it's worth the price over all
Apr 06, 2017
Great value, great service.
It's not a shiny new building with finished walls and air conditioning, but it's no worse than most people's garages!! It works, and for what we use it for it works GREAT. A super value, right off the freeway & close to the trolley, and an extra special bonus is the BEST front desk representative I have EVER worked with in over 20 storage experiences with Uhaul, ExtraSpace, Public Storage, & others. Laura (I think that's how it's spelled) was quick, efficient, bright, and so sweet & personable. Not something you normally see at self storage, but you can tell she loves the public, helping people, and solving problems! Bi-lingual too if u need it! You know someone has people skills when she can deliver bad news, but still come across like she cares. They honored a 50% deal when I upgraded to an elevator accessed unit. That was the only downside overall with the facility, as they offer 10 x 10 units or bigger on the second floor with only stair access and don't mention it in the units description. I emailed and uncovered it as part of my pre-arrival contact. They may want to disclose that up-front in the rates/sizes online selection. So I had to give $10-15 more a month to get the elevator building as I was filling up a 10 x 10 with more stuff than I would have wanted to walk up and down stairs with (ceilings are high too)! They minimized the bad news by transferring the online discount I had gotten in the original reservation. They didn't hesitate. I like that front-line decision making and not having to go thru a lot of management levels!!!! I'd give them a 4.5 rating overall for the lack of elevators for some of their units, but Laura was worth pushing it to a full 5!!!!!!
Apr 02, 2017
Price, value & a smile..
First of all Laura had to be the most efficient, bright, & pleasant front desk person at any storage facility I have ever been at. The property isn't modern, but functional and great for the price. Just make sure u ask for an elevator unit if u get something as big as a 10 x 10. Its just one flight of stairs, by still extra work. Otherwise it's as good as any other storage facility as any!!!
Mar 30, 2017
It's good location n I do recommend
Mar 26, 2017
The staff was very friendly n fast n easy
Mar 26, 2017
Staff was great
Everything was fine except that I didn't have time to check out the facility. I was disappointed that the doorway to unit and hallways were narrow. Lesson learned.
Feb 20, 2017
Felt uneasy leaving my belongings there when first saw broken tvs then was assured they were just items needed to be thrown away. I pray everything is still there.
Oct 26, 2016
Very helpful and friendly
Not in the best part of town but very secure.
Aug 24, 2016
Great customer service and great prices!
Theresa and sergio
Aug 10, 2016
Good service quick service
Over all dayifactory srrvice hope it continues the same type of custumer service
Aug 04, 2016
Good value and good service
Friendly staff with a good Service
Alain Lopez Gonzalez
Jul 14, 2016
Storage si not square inside like i was expecting it has an inclination in the roof very big
My storage unit is a 5-7 and it look like a 3 -5 because the roof have a big inclination witch this convert the unit pretty small I just few boxes I have there like 15 the unit is all full because the roof inclination I just didn't find anything else in another storage that's why I took it
Jun 30, 2016
Prices are reasonable
Very clean and easy access very satisfied with hours
Jun 21, 2016
Hidden Charges/Price Changes
I received a quote of $90 per month plus insurance of $10.
When I check in the price jumps to 135$ plus insurance? The unit is filthy and smells awful.
What can you do the boxes need to be unloaded?
Wouldn't recommend it but it will do the job...
Jun 19, 2016
Good storage :) good prices, convenient location.
Needed a cheap convenient place for temp storage and this was great. Got the cheapest one. Paid a $25 fee and got a Month free. Very helpful friendly service. However, I will say that they were helping me and the guy took a phone call. I wish they had put the person on hold since there is a customer right in front of him... So I had to wait to be helped even though he was already helping me buttt he just took that 6 min call. 6 mins is a long time when you are just standing there and you were first. Just saying.
Jun 04, 2016
Pretty smooth move-in process, pretty affordable, pretty cool place
Pretty smooth move-in process, pretty easy access, pretty affordable, pretty cool place
May 17, 2016
Fast & Easy
Customer services made for a smooth transition in my moving into a space. I appreciate the staff's patience in handling three customers walking in at the same time. It moved right along. They showed me a reserved space and allowed me to upgrade to a size larger that met my needs.
May 02, 2016
Could use a good cleaning. Understand please I worked at an older facility and a good cleaning of the ground was done weekly. Makes property look more appealing.
Apr 08, 2016
It was a good experience
The service was good, helpful people.
Mar 25, 2016
Overall I the place is dirty but cheap. The main doors to the units are held back by strings and most main doors look like its a code imputed lock but its fake since if you open the door there are no wires or backing on the lock.
Dec 01, 2015
Great Customer Service
Great Customer service.Nice and friendly staff.
Jul 28, 2015
A good place, sometimes a bit of traffic where the streets are closed for the parked cars on the roads to long.
Jul 28, 2015
convenient and well priced
Good location away from business and yet remains secure.
Jul 28, 2015
very happy with the serviceððð
ððð Service is wonderful I would recomend it to family and friends I been there for almost a year and Ive has no problems si far jejejeje
Jul 23, 2015
Love this storage they know how to take care of their customer and try to make what's best for us.
I love the work they do. They help people who they needed to put their stuff away. Great customer service very nice people. I really would recommend to my friends and family. Thank you for the things you do and such a wonderful team work.
Jun 22, 2015
Very friendly and efficient reservation service.
Jun 17, 2015
Great deal for the price
Pricing is great
Clean focus can be improved
Jun 15, 2015
I had booked a reservation online. When I got there I was interested in looking at other options because I didn't know that my reservation did not include elevator access. I saw 2 other units and the price was more understandable since one had elevator access and the other was on the 1st floor. The receptionist was very helpful suggesting the 1st floor unit since it was a good deal, and it was, but after looking at my reserved unit I knew it was the best deal. The flight of stairs wasn't very high and my unit was the very first one by the stairs. EASY ACCESS! The staff member who showed me the unit was friendly as well.
Jun 05, 2015
StaxUp storage review
Very fast and not pricy!
But he second floor storage should have some ventilation it gets impossible to breatge when you are up there!
Jun 01, 2015
yoyr cystomer servuce rep was excellent. he gave me a better deal than what the internet could. thank you
Custome. Servuce rep was excellent. Loved the sevurity going in snd going out. The unit was realky cleabed.
May 18, 2015
Cheap, you get what you on for.
If you don't mind storing your place in an old building which I do not, then this is place. It's the cheapest place for a 5 x 10 unit I could find in San Diego. They cameras on site so that's good and they offer insurance at a reasonable rate.
Apr 28, 2015
The facility has cameras but the fro t gate is currwntly broken. Not necessarily the gate but the bar that allows cars in and out. Would also be better if the facility was climate controlled. But not bad at all for the price.
Apr 12, 2015
This place is great if you want to spend as little as possible. There are zero frills here though. No AC no elevator, broken security gates.
Apr 05, 2015
Friendly customer service!
The girls were very helpful to us,we looked at a couple of units but settled on the first one we originally reserved. Very easy to move in and felt my things will be secure!
Apr 04, 2015
Very accommodating!! Thank you!!
Apr 01, 2015
Very rude, not helping at all. Tslking on the Phone make waiting until finish her petsonal calls.
Mar 16, 2015
The staff made everything fast and easy.
I would highly recommend this storage facility. It had the best prices and they made it easy for you.
Mar 06, 2015
Thank you so much I appreciate the help
Mar 02, 2015
The two ladies behind the counter were very nice. We walked in with the reservation from one place, found out it didn't have an elevator. We asked about another unit and we found one the cost only a little bit more. Very happy with the price, location of the unit, and the customer service.
Feb 26, 2015
Feb 19, 2015
great place good front desk services
The maintenace man was a bit rude. Other than that it was great.Best prices in town and good security.
Jan 27, 2015
Great Customer Service
"The assistant manager was nice and very helpful. I arrived late and he went out of his way to help me out on parking my trailer".
Jan 17, 2015
Great Customer Service
Very friendly service and price is great. I would recommend this facility to anyone. Thanks.
Jan 15, 2015
Jan 12, 2015
I said no security cause i havent seen any security at this location
Jan 01, 2015
Good service, good price, it's a good option
Everything it's fine, the customer service is friendly and you have the option to lease a mail box, and they can receive big packages, with a very flexible prices, i'm happy to sign with they. :)
Dec 11, 2014
Great facility, super inexpensive. Paperwork takes a while (and I was accidentally assigned an occupied unit so I had to do everything twice), but overall a very good place for storage.
Oct 24, 2014
The girl at the counter was courteous and the only thing that I didn't care for is all the paper work I had to sign when in fact I felt the pressure of closing time. It would have been nice to get all the paper work in advance since I like to read everything that I sign.
Oct 08, 2014
The staff here are very friendly outgoing and always willing to help with any storage needs. It's for sure the busiest storage property with a lot of traffic. Guys do a great job to keep up with trash. Happy here.
Sep 10, 2014
Excellent Staff and Price
Smooth move in from beginning to end... (On-line/On Phone/In person...ALL OF IT). Very helpful and friendly staff. Very informative. They have trucks available and even very inexpensive storages on 2nd level... Not as hard to get in as thought would be. (A story)---Someone had left trash in my storage from the time it became available to me to the time I arrived back on site. The gentleman (cleaning) noticed a look on my face as I was walking to the office and offered his assistance. He got the items out immediately! I would Definitely rent a storage from here again!!!
Sep 09, 2014
They gave me a only a 4x4 unit, I actually purchased a 5x5 unit The unit smells like mold mildew
Th units smell like mold, mildew and they are dirty. I purchased a 5x5
But they gave me a 4x4
Sep 09, 2014
Sep 07, 2014
Aug 07, 2014
Excellent customer service of Abraham
Would definitely recommend
From score 10-1 = 10
Thankful for Sparefoot re StaxUp Self Storage
Both Sparefoot and StaxUp Storage are A+ im Customer Service
Aug 01, 2014
It is.a.nice.discrete place., very.good.customer services specially for.the.first time customer in.storage.field
Jul 15, 2014
Clean guy did not do his job. He gave me locks that were pre-opened.
Jun 11, 2014
Close to Freeway and better price then others around
32$ for a 5x5 is a really good deal, the location is ideal, and is close to the border. Someone is almost always on site and Manager lives there.
May 26, 2014
Karen and Monique were very helpful and easy to work with.
May 17, 2014
I found this company listed on a self-storage directory site. They had great prices and I was currently very unhappy with my public storage experience. When I arrived 2 very efficient and helpful young ladies answered all my questions and even offered up a unit that was drive-up that was on special. PS had just raised my rates after only a couple of months, these guys don't hit you with a rise as long as you are there! So far I have been very happy I found them.
Jan 28, 2014
Karen was really friendly and easy to talk to. She answered all our questions and let us know if we have any problems we could contact her at any time.
Jan 13, 2014
san ysidro stax storage
first time renting a storage and pretty satisfied. great staff and very flexible schedule.
Nov 07, 2013
Sep 19, 2013
Sep 12, 2013
It was a great experience, the manager was very professional and courteous.
Sep 09, 2013
Best in Southern California.
Great place to store in San Ysidro. Great & affordable prices. Management & Staff are always curious, professional and willing to work with you on whatever situation you have going on. I love having the ability to pay my bill by phone. My husband and I have been renting for almost three years, and love it. Super happy with them over all. =)
Jul 25, 2013
Jul 21, 2013
I was so surprised by their prices,it's cheap and affordable. Honestly best decision I made plus the customer service is great, I really like this place it seriously saved me being evicted.Good place :)
Jul 03, 2013
I went crazy!!!
Honestly, i had a very difficult time, but thanks to Staxup storage service made my weekend go smoother. Thanx..
Jun 12, 2013
Gets the job done. Could have used a dolly to get from elevator to unit.
Jun 12, 2013
Well, everything came out as expected!
Jun 11, 2013
May 07, 2013
Very happy with over all service
Was very happy with service and help.
May 02, 2013
Very cheap price but only problem are lot of blocked driveways hard to get to storage
Apr 25, 2013
Is reall good I had a great pleasure with this experience. Thank you keep with the good work.
Mar 25, 2013
So far so good! The price is great, the managers live on-site (which makes me feel better), the employees are very nice and easy to deal with and The facility is nicely kept! Totally check it out!
Feb 01, 2013
YOU PAY WHAT YOU GET FOR
SUPER CHEAP, 2ND MONTH FREE IN SMALL STORAGE, SECOND FLOOR IS DIRTY, SMELLS BAD, KIND OF UNSAFE, YOU GET WHAT YOU PAY FOR
Nov 20, 2012
It is an older facility but adequate for storage.
Nov 05, 2012
Great prices, great staff.
I was treated with courtesy, professionalism and respect. Prices are competitive and an outstanding value, especially against larger storage providers. I'm happy and impressed.
Sep 28, 2012
I went and reated a unit here. Wanted a smaller one, was told that at the end of the month one may be availiable. So I reanted a larger than what I needed unit. At the end of the month not only did they not have a smaller unit, but the price had increased. So I'm forced to keep a unit twice the footage I really need.
Sep 28, 2012
Friendly and afforable
The woman that helped me answered all of questions nicely and made sure I got the discount I was offered by sparefoot.com and International Storage is the cheapest I have found, the also do price matches.. I couldn't beat it.