Ron
Jul 20, 2023
great experience
happy with the customer service. no problems with the move in.
Recommended: Yes
Christian/Viviana
Mar 13, 2023
Mike, the manager
Hey Mike, the manager made the moving process so easy, talk about a guy who enjoys his job/work. Would definitely recommend just because of him.
Recommended: Yes
Neil C
Dec 06, 2022
So easy
Alli had to do was show up during business business hours, enter my code, and drive my car into storage. Everything in life should be this easy.
Recommended: Yes
Kathy Sparrow
Mar 28, 2021
Great customer service!
Humberto was extremely helpful in making my last-minute reservation. He was also very conscientious and alerted me to the fact that I didn't properly lock my unit!
Recommended: Yes
Neil Cisneros
Jan 16, 2021
Easy access, hassle free. Clean.
The unit and building are easy to get into, specially if you booked online. Space is clean and was a hassle free experience.
Recommended: Yes
C. Krueger
Mar 27, 2020
Meets my needs
Great location and price, easy access, and available staff members. Simple sign up process, no sales jargon or extra fees.
Recommended: Yes
Giang Le
Mar 06, 2020
I had a great experiences all around
I had a great experiences all around. Meloney was kind enough to reach out to me right after I did my online reservation to confirm the storage unit and to set an appointment for me to come in and sign the remaining paper work. She was very helpful and pleasant to work with.
Recommended: Yes
D.S.
Feb 10, 2020
Great spot
Great spot. Great experience
Recommended: Yes
Brittney S
Jan 22, 2020
Melanie was a Star
Excellent service.
Bring your own lock.
Recommended: Yes
Jeffrey Bunk
Sep 12, 2019
The only thing I did'nt like was the...
The only thing I did'nt like was the obvious attempt to squeeze a little more out of you with the insurance requirement. I was given the 50 cent tour of the facility, issued my code to the gate, went and tried it, walked around, viewed my locker and upon going back to the office to finalize the rental agreement, I was then informed that it was mandatory to have insurance. Not just any insurance, but their insurance. At a cost of $11 more per month. Of course after spending 30 minutes getting the tour, who is going to say no. My stuff isnt worth $3000 of insurance! Just be up front with the fact. Why hide it to the last minute? The ad should say $45 11 a month. Its shady business practices to bilk you. You can bet I will claim every bit of my $3000 worth of insurance should the place go up in flames!
Recommended: Yes
Paula
Jul 20, 2019
Renting my storage unit at Public...
Renting my storage unit at Public Storage was convenient as I was able to set up online an appointment for the next day. I was pleasantly greeted and guided thru registering and received a lock. I used the promotion offered online. I am happy to have my belongings safely stored now. Thank you Republic Storage and thank you Chris for helping me at the counter. Best
Recommended: Yes
Nicole Garcia
May 31, 2019
Would recommend !
Great customer service! Was treated with respect and had all my questions answered thoroughly :)
Recommended: Yes
Carol Parham
Feb 11, 2019
The facility is clean and well managed
The facility is clean and well managed. Jake has been friendly, helpful, patient and clear in our interactions. Just met April today and she was also friendly and pleasant.
Recommended: Yes
George Huggins
Dec 06, 2018
Not a single complaint ..
Not a single complaint ... Very professional while being personable
Recommended: Yes
Pedro Barreraochoa
Oct 30, 2018
Very fast and easy check in
Very fast and easy check in. The place is clean and calm.
Recommended: Yes
Laura Mcthompson
Jul 10, 2018
Great experience
Great experience. Thank you
Recommended: Yes
Sylvia Brodie
Jun 28, 2018
Office Staff,Excellent with...
Office Staff,Excellent with information.Online video does not accurately give correct square footage for storage space,I was looking to store items. The area where this facility(Dagget St.) off Balboa,has a lot of homeless and workers,who have their workers trucks,equipment,parked cars along the (exit fence).The gate sensor timing is off and doesn't give you enough time punch the numbers in and proceed to the gate,before the gate begins to close.I'm a senior citizen and I feel and have compassion for the homeless but,they are always there on the property and surrounding cul-de-sac,this is a dead end property,where the week-end is rather quiet because the business people and places are not there. My military spo is now deceased and we have another storage unit in this same facility.I chose this facility because the movers claim it was cheaper to move within my same zip code 92111.**TO BE HONEST IT IS SCARY,EVEN DURING DAYLIGHT,MORNING HOURS BY MYSELF** Sincerely,S.Brodie
Recommended: Yes
Maria Mason
May 29, 2018
Customer Service at Public Storage
The front office employees were excellent & very customer service oriented.
Recommended: Yes
Willie Mccullough
Apr 30, 2018
It was very good
It was very good
Recommended: Yes
創摹
Mar 07, 2018
Great service they assisted me with...
Great service they assisted me with everything I needed.
Recommended: Yes
Andrea F.
Feb 10, 2018
Audrey was awesome
Audrey was awesome! A very competent and caring employee with a sense of urgency! She is an employee any company would want to keep around!
Recommended: Yes
Madison Sannar
May 13, 2017
Wow I love this storage. Thank you to Cinnamon & Sugar for being so helpful and wonderful!! Also thank you to David for your awesome song and dance. Xoxoox
Recommended: Yes
dustin Fields
May 04, 2017
After a long drive from Denver Colorado it was very refreshing to work with Cinnamon. She greeted me with the best attitude and it was a pleasure to talk to. She asked a few questions to make sure the unit i was getting wasnt too big or small. I was given a tour of the unit and the area. Everything was wonderfull and look forward to popping in the office just to say hi to this amazing staff. A 100% 5 stars this place is great!
Recommended: Yes
Jerry Juan
May 01, 2017
I don't usually do surveys on line, but I asked the person who helped me to give me the instruction how to do it. The place is great and the customer service is top notch. Audrey is very helpful and did an outstanding job giving me a tour. Thank you for your wonderful service, Ms. Audrey.
Recommended: Yes
Barry
Feb 21, 2017
Great customer service
From the phone call to confirm to the sign up process everything was easy and smooth and people there are knowledgeable and friendly. Would highly recommend!
Recommended: Yes
Phillip
Feb 02, 2017
Excellent service
It was very quick and easy to reserve our unit . The manager was awesome she really knew what she was doing and what we needed. The manager was able to show us a couple of diffrent units that would work best for us. No pressure .
Recommended: Yes
chase barber
Jan 27, 2017
Ok, I know what you're thinking, this guy must
work for public storage, (I don't) but I did have one of the ABSOLUTE BEST customer service experiences of my life at a public storage. CINNAMON BRADLEY was a dream to work with. Kind, professional, witty, and an overall amazing sales leader, manager, and mentor to her staff member who was recently hired. I would give more stars on this review if I could. Thanks public storage for maintaining great employees. From now on, when I think public storage, I will think of that awesome customer service experience. Who else does storage? I dunno, but I prefer Public Storage.
Recommended: Yes
Hennessy Boo
Jan 03, 2017
Cinnamon provided excellent, great Customer Service! She answered all questions in great detail plus more and secured all my possible worries! She's awesome! Definitely would recommended!
Recommended: Yes
Jack Lee
Jul 19, 2016
Just Leased
I made reservation online to visit and lease a storage unit. The storage unit manager called me to confirm of my appointment. Once I walked into the office, Alexa and Chris greeted me and help me every steps to complete my lease. Alexa showed me the unit and made sure if I was ok with the unit. Both storage representatives were kind and very helpful.
Recommended: Yes
Charles Burks
Jun 21, 2016
Very helpful staff. Great location. Good hours.
5 stars for everything
Recommended: Yes
Ayari Kanezashi
Mar 24, 2016
Best service and company ever!!
The storage place is one of the kind! The lady cinnamon over there is very helpful and sincere. Made the whole process very easy!! I almost felt like I made a good friend over there just because how friendly and how flexible she was as a human being!! Her secret of beauty comes from inside. And coconut water apparently;) hehe. Her existence makes this place some' very magical..???????
Recommended: Yes
Martha T
Nov 11, 2015
Want a nice clean storage space with great customer service
Public Storage..Had the perfect storage space for me. I receive individual attention by Zach the manager who understood my needs and helped me select my space.
Recommended: Yes
Bruce Burns
Jun 02, 2015
Great Place Close to Home
Public Storage had a location close to my home and great staff to help me get the correct size storage space for my needs.
Recommended: Yes
Jeffrey Boulton
May 18, 2014
The service is good but the billing system stinks
I just got a notice in the mail from Marsh stating my unit insurance is being cancelled for non payment. Keep in mind it's less than a month since I originally moved in plus I have never gotten any bill from Marsh. I just received my email invoice from Public Storage a few days ago which had no due date other than stating the upcoming billing term is for 6/1 - 6/30. None of this is really any big deal and I just paid the invoice online but it hacks me off a little to be told I'm late paying when clearly that's not the case. Aside from that the service is good. The manager at the location is a nice guy, very helpful and professional.
Recommended: Yes
