Mar 27, 2020
Meets my needs
Great location and price, easy access, and available staff members. Simple sign up process, no sales jargon or extra fees.
Mar 06, 2020
I had a great experiences all around
I had a great experiences all around. Meloney was kind enough to reach out to me right after I did my online reservation to confirm the storage unit and to set an appointment for me to come in and sign the remaining paper work. She was very helpful and pleasant to work with.
Feb 10, 2020
Great spot. Great experience
Jan 22, 2020
Melanie was a Star
Bring your own lock.
Sep 12, 2019
The only thing I did'nt like was the...
The only thing I did'nt like was the obvious attempt to squeeze a little more out of you with the insurance requirement. I was given the 50 cent tour of the facility, issued my code to the gate, went and tried it, walked around, viewed my locker and upon going back to the office to finalize the rental agreement, I was then informed that it was mandatory to have insurance. Not just any insurance, but their insurance. At a cost of $11 more per month. Of course after spending 30 minutes getting the tour, who is going to say no. My stuff isnt worth $3000 of insurance! Just be up front with the fact. Why hide it to the last minute? The ad should say $45 + 11 a month. Its shady business practices to bilk you. You can bet I will claim every bit of my $3000 worth of insurance should the place go up in flames!
Jul 20, 2019
Renting my storage unit at Public...
Renting my storage unit at Public Storage was convenient as I was able to set up online an appointment for the next day. I was pleasantly greeted and guided thru registering and received a lock. I used the promotion offered online. I am happy to have my belongings safely stored now. Thank you Republic Storage and thank you Chris for helping me at the counter. Best
May 31, 2019
Would recommend !
Great customer service! Was treated with respect and had all my questions answered thoroughly :)
Feb 11, 2019
The facility is clean and well managed
The facility is clean and well managed. Jake has been friendly, helpful, patient and clear in our interactions. Just met April today and she was also friendly and pleasant.
Dec 06, 2018
Not a single complaint ..
Not a single complaint ... Very professional while being personable
Oct 30, 2018
Very fast and easy check in
Very fast and easy check in. The place is clean and calm.
Jul 10, 2018
Great experience. Thank you
Jun 28, 2018
Office Staff,Excellent with...
Office Staff,Excellent with information.Online video does not accurately give correct square footage for storage space,I was looking to store items. The area where this facility(Dagget St.) off Balboa,has a lot of homeless and workers,who have their workers trucks,equipment,parked cars along the (exit fence).The gate sensor timing is off and doesn't give you enough time punch the numbers in and proceed to the gate,before the gate begins to close.I'm a senior citizen and I feel and have compassion for the homeless but,they are always there on the property and surrounding cul-de-sac,this is a dead end property,where the week-end is rather quiet because the business people and places are not there. My military spo is now deceased and we have another storage unit in this same facility.I chose this facility because the movers claim it was cheaper to move within my same zip code 92111.**TO BE HONEST IT IS SCARY,EVEN DURING DAYLIGHT,MORNING HOURS BY MYSELF** Sincerely,S.Brodie
May 29, 2018
Customer Service at Public Storage
The front office employees were excellent & very customer service oriented.
Apr 30, 2018
It was very good
It was very good
Mar 07, 2018
Great service they assisted me with...
Great service they assisted me with everything I needed.
Feb 10, 2018
Audrey was awesome
Audrey was awesome! A very competent and caring employee with a sense of urgency! She is an employee any company would want to keep around!
May 13, 2017
Wow I love this storage. Thank you to Cinnamon & Sugar for being so helpful and wonderful!! Also thank you to David for your awesome song and dance. Xoxoox
May 04, 2017
After a long drive from Denver Colorado it was very refreshing to work with Cinnamon. She greeted me with the best attitude and it was a pleasure to talk to. She asked a few questions to make sure the unit i was getting wasnt too big or small. I was given a tour of the unit and the area. Everything was wonderfull and look forward to popping in the office just to say hi to this amazing staff. A+ 100% 5 stars this place is great!
May 01, 2017
I don't usually do surveys on line, but I asked the person who helped me to give me the instruction how to do it. The place is great and the customer service is top notch. Audrey is very helpful and did an outstanding job giving me a tour. Thank you for your wonderful service, Ms. Audrey.
Feb 21, 2017
Great customer service
From the phone call to confirm to the sign up process everything was easy and smooth and people there are knowledgeable and friendly. Would highly recommend!
Feb 02, 2017
It was very quick and easy to reserve our unit . The manager was awesome she really knew what she was doing and what we needed. The manager was able to show us a couple of diffrent units that would work best for us. No pressure .
Jan 27, 2017
Ok, I know what you're thinking, this guy must
work for public storage, (I don't) but I did have one of the ABSOLUTE BEST customer service experiences of my life at a public storage. CINNAMON BRADLEY was a dream to work with. Kind, professional, witty, and an overall amazing sales leader, manager, and mentor to her staff member who was recently hired. I would give more stars on this review if I could. Thanks public storage for maintaining great employees. From now on, when I think public storage, I will think of that awesome customer service experience. Who else does storage? I dunno, but I prefer Public Storage.
Jan 03, 2017
Cinnamon provided excellent, great Customer Service! She answered all questions in great detail plus more and secured all my possible worries! She's awesome! Definitely would recommended!
Jul 19, 2016
I made reservation online to visit and lease a storage unit. The storage unit manager called me to confirm of my appointment. Once I walked into the office, Alexa and Chris greeted me and help me every steps to complete my lease. Alexa showed me the unit and made sure if I was ok with the unit. Both storage representatives were kind and very helpful.
Jun 21, 2016
Very helpful staff. Great location. Good hours.
5 stars for everything
Mar 24, 2016
Best service and company ever!!
The storage place is one of the kind! The lady cinnamon over there is very helpful and sincere. Made the whole process very easy!! I almost felt like I made a good friend over there just because how friendly and how flexible she was as a human being!! Her secret of beauty comes from inside. And coconut water apparently;) hehe. Her existence makes this place some' very magical..???????
Nov 11, 2015
Want a nice clean storage space with great customer service
Public Storage..Had the perfect storage space for me. I receive individual attention by Zach the manager who understood my needs and helped me select my space.
Jun 02, 2015
Great Place Close to Home
Public Storage had a location close to my home and great staff to help me get the correct size storage space for my needs.
May 18, 2014
The service is good but the billing system stinks
I just got a notice in the mail from Marsh stating my unit insurance is being cancelled for non payment. Keep in mind it's less than a month since I originally moved in plus I have never gotten any bill from Marsh. I just received my email invoice from Public Storage a few days ago which had no due date other than stating the upcoming billing term is for 6/1 - 6/30. None of this is really any big deal and I just paid the invoice online but it hacks me off a little to be told I'm late paying when clearly that's not the case. Aside from that the service is good. The manager at the location is a nice guy, very helpful and professional.