Aug 24, 2020
Instant regret during moving in process.
Not enough carts to assist you with move in. If it wasn't for the good rate, I wouldn't have completed move in. Also the insurance rate is the highest I have seen. Needless to say I'll be shopping around for better rate.
Aug 14, 2020
Best Value and Service
I had a great experience at this Public Storage thanks to in large part to the on-site attendant, Louis. He called the day of my reservation to make sure I was prepared for move in and gave me helpful information about unit insurance. Once I arrived he provided prompt and friendly service, including helping me pick the perfect unit! I couldn't be happier and look forward to a long rental period.
Jul 20, 2020
I was very happy with my experience.
Apr 01, 2020
Very good customer service
Very good customer service. Very clean facility and always very convenient for me. I am a repeat customer.
Mar 31, 2020
Gabby was great! I appreciate the help and attention!
Oct 17, 2019
Public Storage on Broadway...
Public Storage on Broadway is a great place. It is clean and well secured. The unit I am renting is more than enough to put my furniture, boxes, etc. Thank you to Pam who was very helpful and courteous.
Sep 30, 2019
I was told it was free for a month but...
I was told it was free for a month but was charged $161
Sep 27, 2019
Excellent customer service recommend to...
Excellent customer service recommend to everybody
Apr 06, 2019
Great customer service!
Great customer service!
New in Town
Mar 26, 2019
Pam was fantastic
Pam was fantastic, and it's a clean and secure location. Fantastic service and a hard to beat price.
Jan 09, 2019
When I rented a unit from PS, it was during a promotion. I was told I'd have that price locked in, for the life of my contract. Now, 6 months later, I'm told the rate is going up $25!!!!
Nov 28, 2018
Aug 15, 2018
I love this place
I love this place. The managers are so kind and helpful!! The place is safe and super clean. I definitely recommend it!
Jul 22, 2018
Different $ from the ad
While that facility is clean, cool and well maintained with office personnel that are courteous and helpful, it would be good if your prices matched your advertisements. We showed up with a rate that was supposed to be $3/mo less and the first month half off. Yet that rate was not obtainable, showed the clerk the rate on line with my phone, he called his manager who told him that the advertised rate was not what they were charging. I had the choice of going elsewhere or accepting the new rate after I'd spent a substantial amount of my time filling out forms.
May 24, 2018
The facility was clean and what...
The facility was clean and what impressed me the most was your agent, Mona. She is SO customer service oriented. Once I met her, I knew I had found the place to store my household goods while we do a bit of home remodeling.
Jul 17, 2017
Honestly, charging $20 for a lock is ridiculous, but everything else was great.
Jul 13, 2017
Beth was awesome
Beth was awesome! So sincere and helpful. She made my moving process so easy!
Jul 11, 2017
Awesome customer service! Strongly recommend anyone to come here for their storage needs. Definitely affordable for anyone just looking for a quick storage space.
Jul 08, 2017
Beth, Mona and Rusty are the greatest. Thanks for doing everything right.
Jun 06, 2017
Great storage place! I have had my stuff here for 3 years (Divorce). The staff here is awesome, and have worked with me in hard times ( I'm an independent contractor). If you need a safe secure place to put your stuff at a reasonable price, and great service. This is the place
May 29, 2017
The person that helped me was named Mona. She was so helpful and really knowledgeable. Beth was also extremely helpful and friendly. I am so glad I came to this location.
Feb 07, 2017
I am not one to write reviews. However the extraordinary level of service and profound personal commitment from Mona to assist me and ultimately solve a series of "challenges" with movers and passcodes and even a medical issue was truly moving. Mona not only gave tremendous professional service, she also gave true personal kindness and concern. It is rare enough to find great professionalism in the service industry and rarer still to connect on the personal level when an individual goes so far beyond what they "have" to do, to offer help and human kindness in the face of real adversity. Thank you Mona.
Both Beth and Mona have been great support and worked with me to solve any difficulties that arise. They are a great and rare team.
Jan 06, 2017
It's great indoor awesome staff and wonderful security to get out. The elevators. Overall great.
Nov 22, 2016
AWESOME PLACE FOR STORAGE!
Fast service, clean place, nice customer service. Perfect place for your storage needs.
Jun 21, 2016
I was very pleased with the service I received. I would recommend this facility to anyone looking for a storage facility.
Jun 13, 2016
Great help from new mgr
The ngr of the new unit was very helpful in getting me moved in quickly
May 20, 2016
Clean location with polite and friendly staff. Check in process was quick and easy. I would recommend this location to anyone.
May 03, 2016
So far so good
Apr 05, 2016
Awesome customer service
My experience as a new customer was great. The manager on duty customer service was great. She was very attentive and knowledgable about her job which made me feel very confident with leaving my stuff at this location. This was my third place I visited and my last. The other two companies were great but I felt more comfortable with this location due to the employees knowledge and competence.
Dec 23, 2015
The service is great and they take good care of you.
I went in to the public storage location on Broadway near 410 in San Antonio to check it out for my needs. They helped me to pick the right sized unit based on an assessment of the amount of things I had to store, showing me multiple units so we could ensure we got it right. The units are all very clean, and I ended up with an indoor unit so it's climate controlled which is great. I was even given a special rate on the spot! The staff there was super professional and very helpful with explaining the paperwork as it was slightly confusing to me at first. I couldn't have asked for a better experience.
Dec 02, 2015
So far so good
The only thing I would complain about is the lack of dollies/carts. I went in to ask if could take one from another area and was told no.
Jul 21, 2015
Excellent customer service.
The staff was very helpful, friendly, and made sure all my storage needs where met. Public Storage was able to recommend a storage space that met my needs. Thanks for a great experience.
Nov 16, 2014
Clean facility & great service
We interrupted the manager's lunch and she stopped, went back into the store and assisted us with renting the unit. We felt bad for hijacking her break and were willing to wait.
Aug 14, 2014
No Place Like Home
Great place to put personal belongings that will be safe. Public Storage is very safe day and night.