EZ Storage - Salt Lake City - 2385 South 300 West

Perfect location

Can only recommend this place, good and clean

Recommended: Yes

Adéquate

Getting some one to answer the phone is chore

Recommended: No

Easier than I expected

I thought I'd have to go into their office, but they were able to collect my application info digitally. I started moving stuff in the day after I applied. The price was a bit higher than I was hoping to find, but it was competitive with other storage facilities in the area.

Recommended: Yes

Good size unit for student storing dorm items not needed for summer

Excellent customer service and good value with 50% off first month coupon

Recommended: Yes

Cost-effective

Easy access, big storage units for great price, convenient location

Recommended: Yes

Fast and friendly customer service!

Josh from SpareFoot and the lady from the storage were amazing reserving, showing and renting this unit for us. Thumbs up for the customer service!

Recommended: Yes

Great price

Great price great service. I have two units at the facility and they are great to work with so far.

Recommended: Yes

Great service

Great service and good prices. Sign up was easy

Recommended: Yes

Good Value

only glitch was when I arrived there was a lock on my space

Recommended: Yes

Pretty Easy

EZ storage has a convenient online paperwork system, which I appreciated since I didn’t have to make any extra trips to the office. They were a little slow to review my paperwork and get me set up, but with a phone call or two I was helped promptly enough to move all my things before I had to leave town. Would recommend to anyone, seemed like a pretty easy process to get a unit and get moved in!

Recommended: Yes

Very helpful

They were very helpful and understanding in making the reservation at the very last minute

Recommended: Yes

Great place!

Helping me out in a time of emergency with no problems

Recommended: Yes

Elite Storage

I found this storage facility when I was recently looking to upgrade to a larger unit. The other facility that I was renting from at the time didn't have any availability so I began my search. I ended up going with this place at Elite Storage because the access and transparency from their staff was exemplary and very quick. Leana was a pleasure to speak with and made the moving in process stress-free. They obviously value this interaction and make it easy on the customer. The unit itself is very clean with no "storage unit odor". So far extremely pleased with their service.

Recommended: Yes

Extremely Helpful

Jeana has always been so helpful, courteous, and kind. I've been with EZ storage for several months now and been nothing but satisfied.

Recommended: Yes

Helpful service

So far so good. Good timely help getting set up

Recommended: Yes

Great storage

Easy move in and clean space.

Recommended: Yes

Poor customer service and I never received the disk lock I paid for.

Poor customer service. It took many phone calls just to get ahold of someone that could help me. Once I finally did the guy was apologetic and offered to waive a fee. Was told that my unit would be ready by a certain time and it was not. When they finally opened my unit the lock that I paid for was not where they said it would be and I have been calling ever since trying to get ahold of someone to refund me. I don't like leaving bad reviews because this was probably just a fluke but my experience from start to finish was not pleasant.

Recommended: No

Smooth process!

Perfect size for what I need and close to home.

Recommended: Yes

Convenient

I was disappointed when I got out to the property to find that no one was there. But I called the customer service line and they set me up over the phone and email. They were very easy to work with.

Recommended: Yes

Easy enough place to use, if you have a vehicle.

It was much easier and quicker to complete my paperwork through e-mail and have someone come to meet me at the storage unit to open my locker for me than I expected. However I didn't find out until partway through the process that there is no walk-up access to the unit. I understand that they want people to feel safe at the facility but I do also feel like it shows discrimination against homeless people and that homeless people need access to storage just as much, if not more, than your average citizen. Having been homeless before, and being on the verge of homelessness now, I do resent that somewhat. Not all people on the street are going to break into someone else's unit or attack someone in the facility, or something like that. I'm sorry for my soapboxing but it is a sensitive subject for me. Anyhow, I know there are other facilities out there that do offer walk up service and I will be moving to one after I receive my month of rent for a dollar. Also, I really think that that information about having to have a car to use the space should be there on the website and on any website that EZ storage advertises on. Other than that the storage space is fine and clean and appreciate the young man who arrived very quickly to take their lock off of the locker for me so I could get in.

Recommended: Yes

!!!!!

the price are good but the cleanliness is very bad.

Recommended: Yes

Very courteous staff

I rented a 10 x 15. Jeana was very helpful in getting my paperwork done. Great price. Highly recommend.

Recommended: Yes

Great help find a unit with the right size, location and price.

Helpful detailed instructions for dealing with coronavirus restrictions (on-line payment, directions to the site, instructions for using the entrance gate and bringing the required lock for our unit).

Recommended: Yes

Shockingly simple

We had to move a bunch of stuff on very short notice, but the folks here were very kind and understood that we needed things done ASAP. We went from looking for units to signing the paperwork here in under 8 hours, which was amazing considering everything was closed for COVID-19.

Recommended: Yes

Great

Great price. Great customer service.

Recommended: Yes

Communicative and Easy

Even with the COVID-19 situation, The staff was very adaptable and communicative in setting me up with a storage unit. The process was quick and contactless, and I was very happy with the price I got which I believe was part of a promotion. However I did initially talk to a customer service rep that said a full mattress wouldn’t fit in a 5’x5’ unit with 8 ft ceilings. Either he couldn’t do math or was trying to upsell me, but I got the unit and the bed fit perfectly fine.

Recommended: Yes

They don't clearly help you understand the rules

I was working very hard to get moved in and to maintain my day job the same time I was unable to leave the premises before the closing time because of this describes an eviction notice on my door two days after I remove game making me leave with no refund or anyting I couldn't even open another storage unit give me one day to be gone I feel like this was unfair

Recommended: No

Pretty good self storage

I moved in yesterday, I would say it’s pretty hard to find, but overall experience is good.

Recommended: Yes

Fast, clean, and friendly.

Move in has been a cinch, which is especially nice during the covid issues the country is going through. No physical contact with anyone but good communication over the phone and zero issues with the unit.

Recommended: Yes

Very great price for the size of the unit!

The staff was very friendly and patient. They made everything super easy.

Recommended: Yes

Truly fabulous customer service. Ancient units.

Every interaction with the manager was prompt, polite, professional, and accommodating. The entire process was smooth and painless, even with the changes necessary because of the virus. However, the door to the unit is rusty and stiff, and the locking bolt required ten minutes of jiggling to get it to slide into place. Highly unimpressed with owners who haven't invested in keeping the units functional.

Recommended: Yes

fantastic place and staff

Professional, kind and courteous, I will recommend them to anyone looking.

Recommended: Yes

Good security

Manager was kind of rude and demanding

Recommended: No

Simple, inexpensive

Simple and inexpensive. Zach was easy to talk to and very helpful

Recommended: Yes

Pretty nice storage

I like the storage, pretty clean, security and easy access 100% recommended.

Recommended: Yes

Easy and simple!

Move in process was incredibly easy!

Recommended: Yes

Nothing fancy but exactly what we needed.

Great location and incredible price.

Recommended: Yes

barebones units at great price from good people

barebones units at great price. good staff. only complaint was it was hard to contact them to rent a unit. but that might be because of the covid lockdown. :/

Recommended: Yes

Great place. Easy access. Great security

I've been a customer for awhile i have had no problems. They may not have a person on site at all times, and that's not a problem they will answer back if you leave a message. The security us good ive had no problems.

Recommended: Yes

Affordable & convenient

Affordable & convenient location near 2100 south

Recommended: Yes

Great place just wish I

Guy who runs it is a good guy. Promos are pretty decent as well. Friendly staff just with they didn’t sell political promo stuff there

Recommended: Yes

Easy process

Easy process. Clean. Helpful and friendly staff.

Recommended: Yes

My storage review

Well originally was going to store a car and household items I only had room for the household items needed a bigger one I guess but non available. But no worries it still was a need regardless. Thanks for being easy to work with and keeping my stuff safe I've had no problems. Been using your storage facility for a year or longer.

Recommended: Yes

Unit is good shape needed cleaning but well lit and in a secure location

Smooth transaction and great staff

Recommended: Yes

Moving in was Easy and NOT 'Time-Consuming'!

I'm a New customer, nothing but satisfying results thus far. I feel confident my belongs are safe and in good hands with EZ-Storage. Thank You!

Recommended: Yes

Good Unit

Convenient location, fair price and clean, but a little challenging to reach an employee during the week.

Recommended: Yes

Very convenient location

Need to check the phone numbers

Recommended: Yes

Great Location

good location the gate was broken when I tried to move in, but hopefully is working now

Recommended: Yes

Good clean unit

The storage unit is as advertised. 50% discount for the first 3 months too!

Recommended: Yes

Good experience

Quick, thorough, knowledgeable

Recommended: Yes

Safe and secure

Easy to use. Great security system . Good customer service

Recommended: Yes

Working with this facility has been smooth sailing!

I really appreciate all that has been done with this facility. It is especially important to our family because we now live out of state. The ownership if this company changed hands just as we were trying to recover from hurricane Irma. They made it very easy to focus on what was going on at home and left peace of mind in place with respect to our important family possessions in Utah! Thank you so much.

Recommended: Yes

Painless, clean, safe, fair priced.

The whole process of finding a storage unit that was right for me through EZ Storage was absolutely painless. The guy that helped me out was really nice, walked me around the units, showed me multiple sizes, and informed me about security standards and new updates coming for the storage site. He was very transparent as far as the whole process goes, and made sure to welcome me with a properly cleaned storage unit. I have had my stuff there for a few months already and have had no issues at all. Thank you for being so helpful, fair priced, and easy to work with! Looking forward to sharing with my friends.

Recommended: Yes

Great and safe storage facility.

Wonderful staff. Safe and great facility.

Recommended: Yes

Fair rates and great customer service.

Have had no problems yet. Although the late fee is quite high.

Recommended: Yes

Good deal for storage

My wife and I have been looking for a place to store our extra things while we move into an apartment. This location offers fair pricing ~$1 per square foot give or take depending on how big a unit you need. We come down that way fairly often anyway so it's conveniently located.

Recommended: Yes

Zachery is very nice and professional.

Great facility, very easy and convenient location. Very secured and well maintained. Polite and professional personnel who manage the facility. I'm in unit #141.

Recommended: Yes

Excellent customer service & incredible cost and convenience

So glad we went with EZ storage. We got our unit immediately. No bologna. Owners know their stuff and are down to earth. 100% would recommend. Note: gave a 4 star on cleanliness just due to the area outside the fence. Our unit was very clean and the lot itself is clean.

Recommended: Yes

Was available and it’s convenient

Last minute situation and they had what I needef

Recommended: Yes

Awesome customer service

Jeana & her husband were great to work with. They both were knowledgeable, pleasant, and quick to explain EVERYTHING! What a winning team you have with these 2!

Recommended: Yes

Easy to move in, helpful staff.

Setting up a time to meet with the property manager was quick and easy. I was able to look at several units to pick the right size. The property manager was helpful and explained all the paperwork clearly.

Recommended: Yes

Convenient

Location is close to my work and easy to get too. Owners and Managers are easy to get a hold of and work with. Recommended.

Recommended: Yes