Oct 19, 2021
Salinasâ Best Storage Facility!
Was thoroughly shocked to discover on a brokerâs site that there was one last RV storage (and a COVERED space!) available in my areaâand at such a convenient location to my home. When I arrived to move in, I soon learned why: the space in question had a fire hydrant pylon obstructing entry, making it a very narrow spot to maneuver a large rig. Assistant Manager, Jason, explained that because of the pylon issue, the space had been âflaggedâ as a somewhat problematic site, but had been ignored by the brokerâs site. We were crushedâand desperate. Jason offered to let us try to move our rig in and accompanied us to ensure the safety of us and our RV. As novice, first-time RVers, we lacked the expertise to finagle the tight spot and asked if we could bring a friend to help us the following day. Jason had no problem and said heâd be on site all day. Our friend managed to squeeze our rig into the narrow space, much to our great relief!
We couldnât help but notice that this facility was newly painted, attractive, well-maintained and clean, clean, clean! Itâs evident that the folks here take pride in the grounds, office, and daily operations of this facility. We even saw the Manager herself, Ruby, trimming the bushes outside the office. Seriously, folksâone could practically eat of the ground here, itâs THAT clean!
We found Jason to be extremely personable, knowledgeable about the facility, and professional. We felt that he did everything within the legal perimeters of his job description to make this frustrating situation work for us. His light-hearted humor helped alleviate much of our frustration and concerns. The move-in paperwork was handled expediently and explained to us in a clear manner by Jason, as well.
We would highly recommend this Trojan Storage location for its cleanliness and well-maintained facility, however, itâs the PEOPLE working here like Jason and Ruby that make it a GREAT place!
Sep 14, 2021
Aug 22, 2021
Very friendly staff, fantastic facility.
The owners of this facility are great. Very safe and clean storage units.
Aug 04, 2021
First time I used one
Nice place Iâm glad I pick this one .
Jul 28, 2021
Very Professional Staff
Needed storage for motorcycle, staff was very clear about documents I needed to bring. Very courteous gentleman signed me in. Overall, seamless experience.
Jul 20, 2021
Love the service and professionalism
Jul 07, 2021
So contented with there customer service
Easy to deal and very helpful. Itâs convenient to me and hassle free
Jun 29, 2021
Lo recomiendo mucho
Todo muy limpio buen trato buena ubicaciÃ³n y muy buen precio lo recomiendo
Jun 22, 2021
Very clean locker area and getting into facility was not hard.
My first time using a storage locker. I was impressed with the employee as she was very helpful.
May 04, 2021
Great quality, great customer service
Great customer service, let me come after hours to unload all my things because we came in to town late from driving all day.
Apr 02, 2021
A great first time experience!
This is my first experience with renting a storage unit and Jason in the office in Salinas made it a very easy and pleasant experience. I was impressed with the cleanliness and how safe and secure the whole place felt.