Prime Storage - Salem

Great place

Great storage facility I would recommend ot to others!

Recommended: Yes

Stored my truck fast

Nice girl at desk,helpful quick.

Recommended: Yes

Solid place

Great staff and easy overall.. solid storage

Recommended: Yes

Clean, friendly staff, affordable.

The building is on the water, great view while you unload your truck. Staff was very helpful and friendly. Units are clean, climate controlled, and hold a lot of stuff. Traffic is fun but it's almost October, so not unexpected.

Recommended: Yes

It was reasonably clean and a good size.

Nice that they have dolly’s available to take your stuff to the unit.

Recommended: Yes

Just what we needed

Danny was super helpful and gave a great price, and the unit was easy to access and clean. Big dollies made it easy to get everything in in minutes.

Recommended: Yes

Mouse droppings on floor of newly rented unit.

Pallet left in unit. Mouse droppings on the floor needed to be swept up before using.

Recommended: Yes

Reserving online was easy.

The day I was moving in I went and paid for my storage. Went home and packed up our cars with my stuff. Then when we got there the flood gates were down and could not get into my unit. There was a storm coming during the night and expected flood. I appreciate that they have flood gates. But didn't appreciate that I wasn't informed by either the employee or the company about the flood gates. I was told by the lady in the office that I rented the storage unit from that she didn't know that I could go in through the door number four and that the gates were going to be up at that time I when I called when we were outside the gates I was told we didn't there wasn't a way to get in to our unit I would have to wait till 12:00 the next day which when I got there at 12:00 the next day the floodgates were still down cuz it was still flooded which I appreciate that they do that but it just was a nightmare trying to get my stuff in there. Hoping for a better experience going forward and I'd be more informed about things that are going on there as to closures and things like that

Recommended: No

Pretty good

Pretty good easy access to get to my storeage and carts to move stuff

Recommended: Yes

Was very easy to get it done

It is a very convenient and secure storage area and the prices are reasonable for their location

Recommended: Yes

Clean, accesible space when you need it.

Prime storage Salem offers a clean, well lit storage facility. They seem to find new ways to up the price on a regular basis. Prime purchased the company that I had originally contracted with. For my recent rental the phone agent was fast and helpful, but offered things that the Salem location couldn't follow through on. The Salem agent who checked me in was terse, oppositional, passive aggressive, and unhelpful. I needed space on short notice and they had space available, lucky I was looking for storage space and not a new BFF. It fit my current needs.

Recommended: Yes

sketchy area if youre storing an RV

no security gates for the outdoor parking RV spots

Recommended: Yes

Very good service

Everything was perfect and the customer service was amazing

Recommended: Yes

Great service all around

Lucky to get a space. Service was superb, paperwork smooth and quick because some items were emailed over later. Got a good deal which made the pricing perfectly reasonable. Would use again any time.

Recommended: Yes

Good price and location

Thank you for handling the initial contact.

Recommended: Yes

Excellent Service

Very good staff, professional and friendly.

Recommended: Yes

Very professional and clean place to store your stuff.

Very professional and clean place to store your stuff.

Recommended: Yes

none

Customer service was very helpful, polite and knowledgeable. I would suggest bring a lock and mattress cover before you bring your items into the property. The locks are $20 and you can get a cheaper and better lock at Walmart. Otherwise a overall good experience.Clean and easy access to the facility. Purchase your items before hand, like locks covers etc. They are at the storage office for purchase, but you can get them cheaper elsewhere. You also have to consider in the price, insurance which is required. I suggest taking measurements on the items you are storing to insure your not paying for a larger unit than you need.

Recommended: Yes

Quick and efficient

Quick and efficient and clean

Recommended: Yes

Clean and reasonably priced

It was easy to book online and move in without having to visit the office. Their web services are very good.

Recommended: Yes

Rental fee increased after only a short stay by 50%

The place smells like homeless people are living in there. No restrooms since they are always locked. If you got a fair price for a unit in the beginning just wait awhile and they will raise it though the roof to as much as 50% of the original fee offered with or without a reduced offer. I paid full price to start without an offer and now more. Don't fall for the bait. The door on my unit was jammed and would not open or close properly. Nothing was done about it but a suggestion to move out. Over all I would not suggest anyone use this service.

Recommended: No

Secure, & clean

Clean, secure, easy, good price

Recommended: Yes

The storage area was clean and secure

Tiffany was really nice with getting my new storage unit. The price per month was excellent. I’m so happy that I called because it was the best price around.

Recommended: Yes

Clean, affordable and climate controlled

I only needed a unit for a brief time between apartments. This was the most affordable unit around, conveniently located, clean and the staff was very friendly and professional.

Recommended: Yes

have a wonderful day God bless you keep the faith amen

Everything was good thank you The last 10 years of the hardest and after that it’s all Uphill I didn’t have any issues with your storage unit everything is fine hopefully I won’t be in there too long because most people do not like Storage did rather have the wrong place to store stuff

Recommended: Yes

Nice place. Hours are decent. Service is excellent.

I've had 2 units here for 3 years. It's better than the other storage places around Salem. The customer service is always good, and the payment options are all pretty easy. The prices are still somewhat competitive, and rhey offer insurance. I can definitely recommend this place if you're looking for a good one.

Recommended: Yes

Passable

Ok. Not happy with the significant price increase and no appearance of any changes.

Recommended: No

Price increases are ridiculous!

Would not recommend with the price increases it’s ridiculous. This place was wonderful when it was Shetland and Uhaul. It’s mostly clean and well kept. The staff are helpful and nice.

Recommended: No

Great secure location and clean

I have been renting my unit now for 3years and have not had any issues which is a major concern of mine I want my unit managed as I was there watching it. And they are doing a great job at that. Notifications I have received on any internal updates on work being done and also any weather conditions that my cause a p try problem being near Salem bay and when I have left messages they have always been acknowledge and returned for any reason the storage units are professional managed and parking is always available within a short distance

Recommended: Yes

Amazing Place

The people at the desk were super friendly show me quite a few units I could use. Super nice very clean facility.

Recommended: Yes

I can say that I did prefer when I had a unit under the Registry of Deeds.

Unable to accurately access as this is the only storage facility I’ve ever used.

Recommended: Yes

Very poor business practices.

Very fustrating company to deal with. It was so much better with the former Shetland Properties.

Recommended: No

Very good

In general everything is very good. I dont hearing from orhers that you advertise the same size space for less money. "Why are you paying more than what i see advertised on website"

Recommended: Yes

VERY UNHAPPY

I HAVE BEEN IN THAT STORAGE BUILDING FOR YEARS. SINCE THE BEGINNIG OF THE PREVIOUS OWNER.

Recommended: Yes

Not sure at this time

Pleased with quality and security of the facility and the individual storage space. However, when Prime took ownership from Shetland, they raised the rent by 40%. Yes there were some advance notice but considering the cost and disruption for relocating to another storage facility and incurring that cost, or a 40% increase in rent is in my opinion unfair, especially in the midst of the pandemic. I asked about I plan to gradually increasing the rent over time, but the response was no, take it or leave it. According to my research, the monthly rents are at higher end of what the market will bear. IMO, Prime could have handled this a lot better and treated their customers fairly.

Recommended: Yes

Great staff / sad price

The staff is wonderful; Megan and Tiffany (spelling is probably wrong) as well as all support staff has been great but the rate hike on my units was not expected or welcome.

Recommended: Yes

Very satisfied with this company.

I would recommend this company to anyone looking for storage space. Very professional staff, knowledgeable about what you are looking for. Very clean inside, climate controlled.

Recommended: Yes

Worst experience I could ever have

Just another corporation wanting to make easy money out of other’s needs. Good luck

Recommended: No

I have recommended it to 2people.

Staff is great. Late fees are a little high.

Recommended: Yes

Reliable and clean

We have been using the storage here for several years, and it is absolutely superior in terms of pricing, cleanliness, and ease of use. We do run into scenarios where it is difficult to speak to a person, but it has never been enough of a problem to truly be inconvenient.

Recommended: Yes

Affordable First Rate Storage

Megan the site manager was exceedingly kind and did go the extra mile to assist me. Thus far my experience with Prime Storage has been positive and yes I would recommend PRIME STORAGE to anyone who has a need for storage.

Recommended: Yes

Just what we needed and easy to use

Very easy to use and the space options are just what we needed

Recommended: Yes

the pricing is way too high

the old company changed less then half for the current unit. since this new company took over i’ve been changed more the. twice the starting amount.

Recommended: Yes

Overall, fine

The only annoyance was an essentially no notice 50 percent increase when you took over, which has climbed to where my bill, with recent add on, is about a 100 dollars more per month

Recommended: Yes

Great customer service and clean facility.

Really nice customer service, clean facility. Great access hours.

Recommended: Yes

Im happy

Im not a ppl person so my rating on customer service really should have no reflection on ky rating . I love the facility

Recommended: Yes

Poor customers relations.

Increased my rent as soon as they took over from Shetland Storage by about 30%. Increase bill suddenly again in March , 2021, gave no leeway for an incorrect payment as I have my payments sent automatically My bank so that I don’t miss any payments, was not aware of the increase. They ended up charging me a total of $70 extra which I think, included charge for insurance. They have a letter from my insurance company from last year saying I have homeowners insurance I feel very difficult to deal with and can’t wait to get out.I also let them know that I am very preoccupied because I’m taking care of my sister, I just found out she has stage four pancreatic cancer , so it might take me a little longer to get to my Mail as I’m taking care of her almost around the clock Marie Feudo

Recommended: No

Really big place

Clean and nice staff easy to find

Recommended: Yes

Poor customer service

Instead of attempting to accommodate customers during this world wide pandemic, as are so many other businesses, you are raising prices. That’s the nicest thing I can say.

Recommended: No

Prime storage is very affordable and accommodating.

The staff is very friendly and helpful. The facility is very well maintained. The units are very easy to find and the floor plan is very organized. The units themselves are very spacious.

Recommended: Yes

Senior discount would be great

Very safe complex being a 76 year old senior security guard always stop everything OK do you need help lifting anything XO

Recommended: Yes

Accessible storage with convenient parking.

We have been with Shetland Park for storage for over 12 years. We enjoyed a discount as a non-profit prior to The takeover. Prime raised our cost to “market value” and gave no consideration to our non-profit status. That said, service with Prime has been good (after a lock-out due to a screwed-up ACH caused a missed payment).

Recommended: Yes

I have not had any problems in the 3 years I've been there.

facility is clean well lite.Temperature control very secure

Recommended: Yes

Responsible storage company with good customer service but excessive cost.

Cost is outrageous and almost double what the previous company was charging. Customer service is consistently very good. I would be hesitant to recommend the facility because of the cost.

Recommended: Yes

Way too overpriced

Loved the facility when it was Shetland storage. I’m never one to leave bad reviews and I hate to leave a bad one but i probably would have had better things to say and would have stayed if my monthly payment didn’t almost double in a little over a year.

Recommended: No

Safe and secure.

I have beenm very satisfied with mySquare foot storage facility. The plant is extremely well maintained and secure.

Recommended: Yes

always loved the access and the time i have to come and go

i have recommended the facility to my friends and coworkers i know a couple of them have used and are still using the facility i believe

Recommended: Yes

Everything has been great

From customer service to assistance with my bill. Everyone I have had contact with has been polite and helpful.

Recommended: Yes

Well maintained facility...pricing has been frustrating

I've stored goods for 10-years after moving from a larger home to a smaller condo. Prime has maintained the high standards that Shetland Storage, the original owners, established since acquisition. Easy access. Dollies always available and clean. I was frustrated by Prime's immediate price increase of over 50% once they assumed the building. In fairness, Shetland's prices were well below market price. Now, they just raised prices again.

Recommended: Yes

Convenient

I have been a customer there for about 8 yrs very happy with what it is.

Recommended: Yes

Lowest rating for Customer Service

Good afternoon, I will begin by saying that my storage unit has in fact been well temperature controlled as well as a safe environment thus far for my belongings. Credit where credit is due. My low rating is mostly due to poor customer service. I have called your company twice in January, was redirected, and then told I needed to leave a message with the manager of the facility. I understand that the general staff could or not allowed to answer my question. I never received a response from your company manager. It is now February. This is my concern....... I went to your website to look up the company number and realized you were offering the same unit as mine for half the price. I called to find out why, as a longtime customer, this price was not offered to existing clientele. It doesn't seem honest in my view. As expected, no return phone call or email was ever received. My disappointment will remain during my tenure at your facility.

Recommended: Yes

I would recommend with reservations

The facility seems to be much less personal since prime has taken over. The website for payment is also really unpredictable. This month I was unable to even login and the design always seems to be changing. I had to make a mobile payment as I couldn’t access my unit invoice online and pay. I also checked on my unit size and the price that is being offered to new customers and I am paying more than that. I would think that long-standing customers would be offered the same price as anyone renting a new unit. I emailed your customer service about this and never got a response.

Recommended: Yes

best customer service around

Will definitely recommend to friends

Recommended: Yes

Go to place for storage on North Shore

Everything about this experience—from being shown the available spaces, to the professionalism and courtesy regarding customer service, and the convenience, security, safety, and cleanliness of the storage units themselves—was top notch.

Recommended: Yes

Public area is a relatively clean space but, has a distinct musty odor.

When Prime Storage began management in 5/19, my monthly bill was $74.00, it now $108.00, a substantial increase. Hope is levels out soon!

Recommended: No

Convenient location with temperature controlled storage.

I’ve been renting at prime storage at Shetland Park just over three years now. It is a clean well-maintained facility that is temperature controlled. The only drawback that I have found is the price seems to be rising for one reason or another each year that I am there. If there was some reason or explanation for the price increase like capital improvements of the facility it would be easier to understand. Other than that a pleasant place to keep my stuff.

Recommended: Yes

Great place and price

Great place and price and clean

Recommended: Yes

Would be more stars - current price hike decreases it greatly.

I’ve been using Shetland Self-Storage for close to a decade with no major complaints till recently when it changed over to Prime Storage. Customer service is still nice and helpful. Yet, I’m in disbelief that during a pandemic when many people are hurting, losing homes etc., they have decided to increase the rates. Whether they are just trying to make up for lost business or just being greedy, it sucks! It makes me feel like this is another uncaring big corp sticking it to the average person. I would recommend this place yet I would say shop around. Since they took over, I have had issues with moths and some leaks from pipes above, damage irreplaceable items, which is undoubtedly why they require you purchase insurance (another added yet good to have, cost). Only reason I don’t move is lack of funds and ability to have my stuff moved, plus its at a convenient location.

Recommended: Yes

Added insurance did not request it - will not remove it total crap

No review to be written for this location

Recommended: No

Overall it’s been a good experience

As I said it’s been a good experience. I chose this facility because it’s close to my home & the pricing is still below other facilities. However; if pricing continues to go up I’m left with no choice to clean my area out-getting rid of many things I cherish. I just can’t afford the price to keep going up being on a fixed income. Even $11.00 means I have to re-arrange my budget. I’ve appreciated the staff getting rid of stuff left from people either moving in or out. It clearly says no trash but somehow some think it doesn’t apply to them. Sad

Recommended: Yes

I am pleased with facilities and the professional attitude of the staff.

Great storage facility and the climate control has kept my goods in good condition.

Recommended: Yes

I have had no problems with Prime Storage.

I have had no problems with prime storage. It is clean and they take good care of the property. Customer service is very good. Thank you Maureen k.Lee

Recommended: Yes

Too expensive

Too expensive; rates go up just about yearly.

Recommended: Yes

Prices keep going up

They pro-rate the month when you move in but won’t pro-rate it for you to move out. They expect you to pay the whole month.

Recommended: Yes

Good to do business with you.

Through the whole transition from Shetland to Prime the customer service has been very helpful and friendly. I'm still a customer, just consolidated into one large unit. The staff has been awesome.

Recommended: Yes

clean, convenient facilities

Major price increase when purchased from Shetland, another smaller one this month. No increase in service

Recommended: Yes

Read below

I think that it was absolutely terrible that during the pandemic when people were struggling that Prime took a price increase. No one that I do business with has taken a price increase. Only Prime.

Recommended: No

Security questionable

I've seen the password protected security door blocked in the open position too often.

Recommended: Yes

Awesome customer service and facility

Easily accessible and got a great deal. Price is better than some of their competitors. I love the fact that the building is temperature controlled and my valuables are safe.

Recommended: Yes

Clean, easily accessible faciity with responsive management

Generally an excellent storage option but the rates have increased more than 50 percent over three years in which n inflation has been less than 3 percent per year, as measured by the Consumer Price Index (CPI).

Recommended: Yes

Very pleased

Great staff, most helpful . Very clean!

Recommended: Yes

It's not bad for a storage place.

While overall great I wish a transitional program/deal was offered to make downsizing and junk removal easier.

Recommended: Yes

Old company was much better

Great as Shetland Park Self Storage not so great as Prime Self Storage

Recommended: No

Good, but not great

We are generally pleased with the site minus the time they cut the locks on one of our units. They did replace the locks, but it was annoying. The real issue we have is the upcoming price increase, which is not cool.

Recommended: Yes

This is a life saver!

I'm so thrilled with my storage unit! It's bigger than I was expecting (even though it's one of the smaller units) and it still fits tons of my stuff inside (with plenty of room to spare). I love having my unit to store things I can't part with but can store here to avoid clutter in my apartment. Also for switching things over with the seasons. The access hours here are convenient. The rental price seems to be fair and 100% worth the price in my opinion. I am also grateful that it's conveniently a 3 min walk from where I live. I have no complaints about this facility.. I highly recommend!

Recommended: Yes

Great experience!

So far I have had a great experience with Prime Storage. I would highly recommend it to anyone looking to store their belongings.

Recommended: Yes

The facility is convenient to my home, clean and secure.

Clean, easily accessible , front desk accessible. I haven't required anything, so have nothing to say or compare about service, so just selected mid. I didn't appreciate the sizable price rise when you arrived and hope there's not another.

Recommended: Yes

Absolutely

The best of the best. Wonderful workers. Where you feel that at least something is working right.

Recommended: Yes

Not what it used to be

I am pestered with emails and calls every month to pay my rent. When I am called and then push a number to speak to someone I am asked to answer questions to "protect my identity". THEY CALLED ME! The prices and late fees are outrageous, especially compared to the prices before Prime bought the facility. They were immediately raised 40% and complaints to the Prime office in Saratoga, NY, go unanswered. I've explored alternatives but have so much in storage (three of the largest units) I'm nearly trapped, given the cost of moving. I spend $6000 a year there and feel like a homeless squatter. Recently I was with my assistant -- no other people anywhere near -- and told to ear my mask by one of the office workers. Why? So I don't infect my own unit? Ridiculous I can't wait to move out..

Recommended: No

Not friendly

Staff could care less about the renters, only thing they care about is getting monthly payment. Always getting the run around.

Recommended: No

Excellent

Great storage area good services always clean great security I recommended to everyone

Recommended: Yes

Great facility very clean great customer service and great security

Well kept facility clean great customer service and great deals

Recommended: Yes

Some things don't change

When I first signed up for the storage it belong to somebody else it was bought out ever since then I have received a email telling me that I have not paid and it is a friendly reminder that I need to do so that's all well and good but I auto pay them automatically taken out of my bank account I did this for just such a reason as to not have any hassles and heartaches I have spoken to them numerous times and they say it's an robo call and there's nothing they can do that's bullshit if you can add names to a robocall you most certainly can delete them

Recommended: Yes

Clean, good local people, but unforgiving during the pandemic

I've been pretty vocal and have written to the management about this. The pricing is good comparably, the place is clean, and the customer service - who ultimately don't seem to have a say or an influence - are great. However, there's a pandemic and this facility is the only provider (I'm not really sure what to call them) that hasn't considered that the pandemic may have affected their customer's ability to pay. I've heard that they have extended the time before they put a unit up for auction, but the $20 late fee is steep under normal circumstances and really unconscionable during a time of national crisis. So would I recommend Prime Storage? Not without also sharing the information I've written about here. Other places might be more expensive, but my guess is that this facility - and the corporation that owns it - have benefited handsomely from the hardship of many.

Recommended: Yes

Prices too high. Went up drasticly

Our storage container was adequately priced with the old company. When you took over the price went up over 50 more a month.

Recommended: Yes

Clean and bright but rental costs can increase.

1. Clean and bright are good qualities. Significant price jump for monthly rent is not good at all (after you took over the facility). 2. Added insurance premium should be an option. After showing that our homeowner's insurance covers the rental unit you stopped charging that fee for a few months and then started charging it again. Those 2 issues give the impression that your first priority is to maximize revenue from your customers .

Recommended: Yes

Not a good value

Homeless housing. Yes they do Live down there. Price gouging. $60/mo more than it used to cost. No value add.

Recommended: No

difficult to get receipts for payments

I have been trying for months to get emailed receipt for my auto pay charges and I can never get them, I have to email each month to request and each month I ask again to have them sent automatically.

Recommended: Yes

I was disappointed that they doubled the rate in one year.

I said it above I was disappointed with the rate increase last year.

Recommended: Yes

Not great but need it

Not that clean, very expensive

Recommended: No

Have recommended to 2 others who have rented space there

The People that work in Salem make the facility what it is Friendly & always there when needed

Recommended: Yes

No happy I have to pay for insurance

I am trapped here and have to pay for that insurance your making me pay for but do not think it’s fair I should be able to sign something to waver so your not responsible for anything in my unit and I should not have to pay extra for insurance when I got this unit I did not have to pay for insurance

Recommended: No

Too much administrative paperwork and demands!!! Unacceptable!!!

Repetitive requests for lease signing and other administrative demands... unacceptable for simple storage service!!!

Recommended: No

No security, No enforcing covid-19 rules

When the when the facility was owned by Shetland it was good. Now that prime has taken over, pricing went up 30% immediately. For 8 weeks last Summer the security doors were broken and never addressed and never fixed after I made multiple phone calls. If we weren't in the middle of a pandemic I would be moving out of the facility. The cameras for security are not visible on site only off-site.

Recommended: No

To expensive

Pricing is to high compared to the people who used to own it

Recommended: No

Great Experience

The staff at the Salem Massachusetts location has been incredible with regards to customer service and responsive to any needs. I in fact had somebody join when I did because of my experience there

Recommended: Yes

Have recommended to 2 others who have rented space there

Nice friendly people who come thru when asked Good friendly people that come thru when asked

Recommended: Yes

I question how their business practices are even legal in MA

Possibly the worst single product/service I use. Customer service is atrocious.

Recommended: No

High price and fees

Price hikes and late fees are outrageous, especially during a pandemic. Customer service is non-existent.

Recommended: Yes

Meh..

Prices went up 60% when prime came in. Charge way too much for late fees especially now during the pandemic. Gives you ONE month to catch up or they cut your lock and threaten to auction off your stuff. Staff can only do so much and are usually very friendly

Recommended: No

Clean, but pricey

My monthly price jumped almost 40 bucks when prime bought it not happy about it

Recommended: No

No Problems so far.

Never had any problems with storage or customer service.

Recommended: Yes

Over all your good Storage Company but your price is way too high

Everything is basically good except your pricing your pricing is ridiculously high

Recommended: Yes

Very happy with prime storage

I worked with a wonderful rep and got an excellent deal on a storage unit, super convenient and perfectly sized for my needs. The price I pay here was half of what I could get at a competing company, my items stay safe and dry, they have excellent customer service, and I can come and go as I please. The storage building itself can seem is a bit eerie if you are alone (with long empty hallways and lights turning on as you go from area to area) so just be aware of that. I wouldn't hesitate to recommend them though.

Recommended: Yes

Prices so way high

Your prices have more than doubled. Shame on you. I am looking for cheaper storage.

Recommended: No

I Trust Prime Storage!

When I entered the building to see my unit, I was amazed at how clean the entire building and my unit are. There are always plenty of pull carts. The staff I dealt with were totally professional. My former facility was double the cost and not 1/10th as clean. I totally trust Prime Storage with my belongings and am so glad I made the move!

Recommended: Yes

Arguably over priced

Clean, dry, good lighting and access. Over priced for the area, especially for 10 year tenants.

Recommended: Yes

Expensive

The late fee alone is rediculous. I have been 3 days late and each time get charged an extra $30. I will be moving to a different storage space very soon.

Recommended: Yes