Shirley
Jan 04, 2023
Wonderful experience
Jenn and Breanna were informative, friendly, and professional. I detest customer service interactions, actually most interactions with people and Jenn and Breanna made it painless and enjoyable. Thank y'all so much.
Recommended: Yes
Hyawatha Johnson
Jan 06, 2022
Thank you all
A wonderful place for storing.
Recommended: Yes
Melissa
Dec 01, 2021
Moving in online so easy!
I did everything I needed to from my computer, it was super easy and I moved in the next day! The app is also very helpful and makes everything more simple.
Recommended: Yes
Ted Bledsoe
Apr 21, 2021
Friendly quick service!
Very helpful! Facility was clean appreciated the help.
Recommended: Yes
Kristy
Jan 17, 2021
Great storage with easy access.
The employees at this location are great! Very helpful and friendly. The location is very convenient and clean inside. Their safety measure are great with requiring codes through all the doors and elevators.
Recommended: Yes
Krista Webb
Jul 08, 2020
Trena made my experience quick & easy.
Trena made my experience quick & easy.
Recommended: Yes
Patti Stewart
Jun 30, 2020
Tina was so helpful and friendly.
Tina was so helpful and friendly.
Recommended: Yes
Danica
Jun 30, 2020
Clean
Clerk was a little rude when attempting to take a tour of the unit, my husband forgot his mask and was told he could not enter the facility which is understandable but when entering the facility there were other unit renters walking about without masks. Unit is very clean, I would recommend a few extra dollies, had to wait 30 mins before one became available.
Recommended: Yes
James T.
Jun 10, 2020
Glad to be back using Public Storage!
We are happy to be back using Public Storage! We found this location to be very clean, very well maintained & professionally run. The staff (Tina & Zeke) were very helpful, courteous & accommodating in ensuring our storage needs. We liked the rates And found them very reasonable, a decent value.
Recommended: Yes
Jennifer
Apr 06, 2020
Excellent facility
The property is secure, clean and the staff was very friendly and helpful.
Recommended: Yes
Samantha Shaw
Feb 21, 2020
My awesome public storage experience.
The time spent in the facility was awesome! At no time did i feel any type of frustration. Everything was seamless. I ended up having to transfer my storage unit due to needing a bigger unit and they made the process so easy. Everyone on the team was very helpful!!
Recommended: Yes
Melissa
Feb 19, 2020
Wonderful experience
It was so easy securing the reservation. Once I went in to get the unit Mallory showed me around and explained things very well. Great customer service.
Recommended: Yes
Patrick M.
Nov 01, 2019
My only suggestion would be...
My only suggestion would be the closing time of 9:00PM could be extended for people inside the building before 9:00PM. When I am inside the building arranging my stuff in the storage unit, I have to leave at 9:00PM. This leaves little time after a normal work day.
Recommended: Yes
Topaz Chambers
Oct 14, 2019
Great customer service by McKenzie
Great customer service by McKenzie. The facility is kept clean and the maps do wonders to help you find your unit.
Recommended: Yes
Debe H
Sep 23, 2019
Flippant attitude
I wanted to move things into my unit, there was a large truck parked horizontally in the parking lot along with another truck backed into the area in front of the doors; all the carts were filled with the guys things.
One of the agents came out to move her car and I mentioned to her that I didn't feel this was right as there was no way for me to get to my unit. She said she could try talking to them but after all it was first come first serve, in a very flippant manner. I don't feel I need to be treated disrespectfully so I moved out the next day to a facility that was happy to have my business.
I was about to call and let them know I had moved out when the office called me.
Recommended: No
Karen Jones
Sep 11, 2019
Everything is great
Everything is great
Recommended: Yes
Brian Siulinski
Aug 20, 2019
Public Storage gets high marks!
Very friendly staff [Cindy and Bill].
Solid 1st time check in procedure.
Storage unit looks new and was very clean.
Recommended: Yes
Britt Burkey
Jun 11, 2019
Cindy and Jake were great
Cindy and Jake were great, very helpful and accommodating. I have rented from Public Storage in the past and will always use them for my storage needs. Great pricing and spaces.
Recommended: Yes
Nixie Townsell
May 20, 2019
Cindy was awesome!
Cindy was awesome!
Recommended: Yes
Lizabeth Nichols
May 06, 2019
DO BETTER
1. Your company bugs the crap out of clients with all the contacts and begging for reviews or I would've put more stars. 2. The new Buda Tx facility is hot as hell and humid. I started sweating the minute I walked into the office, all through the facility, until I got outside in the warm Texas day! This does not bode well for climate control and care of my belongings. 3. The builders of this facility have taken over several of the largest units downstairs with building equipment so they aren't available for renting and clients have to haul a house worth of belongings upstairs in an elevator, which costs extra for moving time as well. Stupid. You are losing money! 4. Leave all the upselling and "Must buy" pressuring of customers. It's aggravating. All moves are expensive and we don't need more costs that are really blackmail: must have your locks, and the newest ones, and something to put in the unit to absorb all the moisture!!!! and blankets, boxes, bubble wrap, blah blah blah. ENOUGH. How about being able to rent the unit size I need for a decent rate and leave me alone? There's enough logistics to contend with without this nonsense.
Recommended: Yes
Malinda Miller
Mar 21, 2019
Deceiving
When, I call to get information on what your storage run, they don't give you the all upfront fees. I don't like being deceived like that. You have to purchase your lock and the insurance. Some people are on a budget. I was not prepared for all the extra fees. I, had my own Storage lock.
Recommended: Yes
Verdell Moss
Dec 11, 2018
Great customer service very nice
Great customer service very nice
Recommended: Yes
Marcus Denton
Aug 30, 2018
Best by far
I've used other service for storage and by far this experience outweighs the rest, also it's way less expensive for what I had to get. Omg, it's wild that I ever have any kind of good experience anywhere with my luck. The manager even waited for me almost at closing to slip me in, I was much appreciative. As I work at FEDEX and our schedules are so wild every day. Thank you and I will always use you guys in the future and tell all my family the experience I had.
Recommended: Yes
Janet Rodriquez
Jul 10, 2018
I had a great experience with public...
I had a great experience with public storage! Frank was very knowledgeable and helpful and made everything stress and worry free.
Recommended: Yes
A Jackson
Apr 24, 2018
The staff...the facility...EXCELLENT!
The staff...the facility...EXCELLENT!! Very friendly, professional, secure! What more can you ask for?
Recommended: Yes
Customer
Mar 27, 2018
Public Storage is great
Public Storage is great, it met our needs, employees were very nice and very helpful.
Recommended: Yes
Beatrice Demarquis
Feb 20, 2018
Great to work with
I highly recommend this company, they go beyond what is expected of their employees to make you feel comfortable and to make things as easy as possible. Moving isn't easy but I feel better knowing my possessions are secure.
Recommended: Yes
Pete Flores
Jul 02, 2017
A great experience! I was helped by Sarahy, Jen and Kimberly. Three excellent ladies, who know their business very well. They are also very friendly and nice. Thank you all for being Great. The service and the facilities are so nice that, I have now rented a second unit
The storage units are first class. They are very clean, well lit, and an excellent video security system is in place. Of course, one of the greatest features is temperature control environment. That cool temp is great when you are moving and its hot outside. Its just a great value all around and your belongings are protected against extreme temperature. Makes me wish I would have moved here a long time ago. Have a wonderful day.
Recommended: Yes
Lee Beesley
Jun 23, 2017
Very clean and secure location. The staff there were always very helpful, professional and friendly. They even gave us bottle water the day we were emptying our unit because it was so hot out! Thanks guys for being so helpful and considerate.
Recommended: Yes
Susan Ruiz
Jun 13, 2017
I went in close to closing time and Kimberly G was patient and very accommodating to my needs. I didn't really know which size I needed and Kimberly quickly assessed my needs and even had a running special for $1 for the first month (who could pass that up?). She was very professional and quickly showed me the difference of sizes, took me up to the unit and within 20 minutes or less, I was back on my way. Thanks Kimberly for your assistance and courteous behavior. I will definitely tell others!
Recommended: Yes
Marcus Love
Mar 08, 2017
Excellent storage facility and people
Great people
Recommended: Yes
Jesse Sifuentes
Feb 03, 2017
Clean and affordable
Climate control is the way to go. Staff friendly. Just need more push carts and not have them locked up. Recommend Public Storage.
Recommended: Yes
Michele Yule
Jan 05, 2017
Great service
The staff at Public Storage were thorough, friendly, and efficient making storage very easy.
Recommended: Yes
Ljonathan Crawford
Nov 08, 2016
good customer
Good customer service
Recommended: Yes
Shannon Milder
Sep 20, 2016
Very Satisfied
Great service and security. Very clean and accessible.
Recommended: Yes
James Bailey
Jun 28, 2016
Costumer Service
Awesome experience, costumer service is great
Recommended: Yes
Jennifer Haynes
Jun 14, 2016
Great Customer Service
John was a pleasure to work with. He has Great customer service and very friendly.
Recommended: Yes
Daniel Ortiz
May 26, 2016
Customer Service
Best Customer Service and the way they take care of your properties, awesome security system, i do recommend this location to anyone.
Recommended: Yes
Jeffrey Perez
Apr 26, 2016
Great Experience
Great staff. Everyone is very friendly and helpful. They take the time to listen to your needs and understand what you need that best fits what your renting. They show you the property and explain how the place runs.
Recommended: Yes
Barry Hoff
Apr 13, 2016
Good location and good price
Very happy with our choice of Public Storage
Recommended: Yes
Krishna Reddy
Apr 12, 2016
professional service and a secure location.
Very professional service by the staff.Location is very secure esp. with an access code for the elevator and the entry doors. Great deals since its a new location.
Recommended: Yes
Amber Dombrowski
Apr 06, 2016
Public storage
The best storage ever! Very friendly staff and welcoming environment. Very clean and great price.
Recommended: Yes
Eric
Jan 12, 2016
New and friendly place
I reserved a unit online a few days before move in. The staff was really friendly and the place was extremely clean. A great move in experience and I love that all of the units are inside.
Recommended: Yes
David Decker
Dec 26, 2015
Safe & Secure
I was very impressed with the staff and the facility. I feel comfortable that was belongs will be nearly as safe and secure here as they would be in my home.
Recommended: Yes
Melissa Flores
Dec 23, 2015
Great place to Store your belongings!
I had to get a storage. I found one close to where I live. It's a new facility, great lighting. One of the Cleanest storage places I have seen. Excellent customer service Gals! I would recommend Public storage to anyone!
Recommended: Yes
