Storage Direct - Roseville

Excellent!

I’ve been a customer of many storage companies in my life… Storage Direct in Roseville gets a 10!

Recommended: Yes

Yes, thanks

Convenient, reasonable, clean and perfect size

Recommended: Yes

Very good service

Tamara the manager was very pleasant and helpful. Storage lot and buildings are very clean.

Recommended: Yes

conveniently located

I had a good time talking to the agent and was being helped on how to enter. The area is very clean and easy to get to.

Recommended: Yes

great service, highly recommend

great service. great location. arrived and Tamara got me checked in quickly and show me to my space. couldn't have been much easier.

Recommended: Yes

Friendly, helpful, and quick

Clean facilities and friendly staff

Recommended: Yes

Customer service was amazing

It is a little expensive just because the market but other than that, it’s clean and gate is controlled by Bluetooth! That’s my favorite part.

Recommended: Yes

Very pleasant sign up process!

Very easy transaction. Friendly staff! This location was recommended by a friend and I’m really glad we picked them. Centrally located so, when you’re not sure where you might end up in Placer County I’d recommend this location for sure!

Recommended: Yes

Excellent Customer Service / Great Prices

The customer service was excellent, any questions I had they answered & provided me step-by-step instructions on how to sign-up, enroll to pay bill online & gain access to storage facility compound with my access code. Very happy with this facility and management!

Recommended: Yes

Easy and clean

Easiest contract ever. Checking in was also super easy. I didn’t even need to talk with anyone face to face. Everything is done electronically. The storage site itself is very clean.

Recommended: Yes

Friendly

Very friendly the grounds are clean easy to find I would recommend it to a friend and a great price

Recommended: Yes

Needed a large unit quickly at a good price

Management was very easy to work with! Honored the online discount. Very helpful. Very customer service oriented!

Recommended: Yes

Great Experience!

Experience was very pleasant and easy! Tamara at the front office was super nice and helpful. Will recommend to friends and family.

Recommended: Yes

Price good, location great, but service was poor

I reserved my spot using spare foot with a confirmation number, but was told that didn’t matter. The employee from the storage unit was like we’re having issues with our computers and that I could not move in. This was extremely inconvenient because I had a 26 ft truck I hired with movers just waiting... I asked if we can at least get started and I would give her any information she needed, but again I was met with a no. I was extremely understanding but agitated with the lack of compromise. Instead of the employee taking responsibility for the issue on her behalf she kept hiding behind Covid 19 sating everything is messed up so too bad.. luckily it was a minor delay before the computers worked and she was able to complete my booking. Over all not to be mean but there was 0 advantage to booking though a 3rd party. It honestly almost cost me thousands in delays. My recommendation is to add payment ahead of time or work on better communication this could easily been a disaster, I considered myself very lucky but annoyed of feeling helpless.

Recommended: Yes

Easy access; Xlnt customer service

Very easy access to clean units and location. Customer service reps were very friendly, efficient and helpful. Would recommend this facility to all.

Recommended: Yes

Does the job

Simple enough, pricing wasn't the greatest but it will do.

Recommended: Yes

Stuff was awesome fast and professional.

Like it very much. Stuff was awesome fast and professional.

Recommended: Yes

Too soon to tell but everything looks good

These are almost all single level drive up units as far as I can tell. Price was better than others in the area using the online discount.

Recommended: Yes

got in and out quick clean and nice also the people..

not much to say everything went good..

Recommended: Yes

Very satisfied

Tamara is very respectable and kind. She knows the market and storage industry and was very helpful. She is always looking out for her customers and yet a great corporate employee. Thank you for all your help and the manager too!

Recommended: Yes

Courteous, reliable & professional.

Easy online reservation & prompt service.

Recommended: Yes

Outstanding storage facility.

Great place to store your stuff. Very clean and well kept. The Manager was friendly and answered all of my questions.

Recommended: Yes

Expensive

Daniel was nice. The office smelled like toxic plug in air perfume. Enough to give you a headache.

Recommended: Yes

great

great great great great great great

Recommended: Yes

Its awesome

Was able to reserve my unit online and the online discount helped me very much. I still wih it was cheaper but was still the cheapest i found.

Recommended: Yes

Friendly staff and easy move in!

The man who helped me check in was super friendly and even helped me get a unit closer to the gate since the one I reserved was in the very back.

Recommended: Yes

Good for basic needs

Good storage place but ours had moisture come into the back end of the unit

Recommended: Yes

Courteous and informative

Answered all of my questions and very polite.

Recommended: Yes

Great Price & Service

Amazing customer service & nice facility.

Recommended: Yes

Rented a unit

Move in was quick and easy. Everything was explained, so I didn't have any questions or surprises.

Recommended: Yes

Dry friendly and easy to work with

The guys were very nice and easy to work with. The unit was clean and easy to get in and out of.

Recommended: Yes

Great service!

The front desk was so kind and accommodating. They informed me that the unit I had reserved online wouldn’t fit all the stuff I had brought so they switched me over quickly and even got me a closer unit because I had a huge heavy bed.

Recommended: Yes

Easy and clean

Great service, pricing and cleanliness

Recommended: Yes

👍🏽👍🏽👍🏽👍🏽👍🏽

What makes this place so great is the customer service. The two people at the desk were nice, funny and informative.

Recommended: Yes

great storage

I was greeted by the young lady at the counter and she handled everything quicker than my Dr appts get handled? Went to UNIT and loaded things into it. THANK YOU SINCERLY DANA CASEY #613

Recommended: Yes

Nice place

Easy to unload, feels very secure, good area. Good recommendation on the size of storage needed. They’re a great pick!

Recommended: Yes

Perfect

Wonderful, friendly, kind, clean,

Recommended: Yes

Clean and freindly

Clean. Friendly service, lowest price in the area.

Recommended: Yes

Great interaction

Place was very clean, and the lady who helped me was very friendly and nice.

Recommended: Yes

very nice, very clean

There were a number of us in the office at once. The manager was very courteous to all, and the wait was not at all long, even though she gave her undivided time to each of us

Recommended: Yes

clean and helpful.

The unit was clean and the staff was friendly and polite. Place looked secure. Everything I ask of a storage facility.

Recommended: Yes

cheap and ok.

no dolly. how do you take goods to inside units?

Recommended: Yes

awusom

Recommended: Yes

Great job!

Recommended: Yes

Very good! Thank you!

Recommended: Yes

Recommended: Yes

Moved in

Helpful customer service and check-in went smoothly.

Recommended: Yes

Safe & Courteous storage facility

Having a unit over 4 years at Storage Direct I would definitely recommend their facility to anyone. The property was always well maintained and considerate to my unforeseen accommodations during my 2 moves over the years. Maria in my opinion is an incredible asset to Storage Direct and should be recognized for her dedication to her job. Her professionalism and friendly attitude reassured me that Storage Direct would help facilitate ALL my needs.

Recommended: Yes

As far as you would call renting a storage place an experience this one was fine

Recommended: Yes

Nice clean business

Much cheaper then local competition. Access hours a little less then I'd like to see but highly recommended.

Recommended: Yes