Jeun Hwan Ahn
May 19, 2020
Very kind manager
Very kind manager
Clean storage
Recommended: Yes
Howard Matulef
Oct 13, 2019
It was an easy transition
It was an easy transition. Kelly was great! Just so you know. You'll need to purchase a lock from Public which is good at any Public location & you have to cary insurance. Extra expenses that I wasn't expecting.
Recommended: Yes
Steve Hall
Jul 30, 2019
Excellent customer service
Excellent customer service
Recommended: Yes
Shelby
Jul 23, 2019
They were so helpful and made it easier...
They were so helpful and made it easier for me. They explained everything perfectly
Recommended: Yes
Robert Gould
May 06, 2019
Very quick and easy to get set up.
Very quick and easy to get set up.
Recommended: Yes
Michelle L.
Apr 08, 2019
Good location
Good location, friendly staff
Recommended: Yes
John F
Jan 22, 2019
I received and paid for a used lock...
I received and paid for a used lock which should have been new plus forced to pay additional money for insurance is unfair.
Recommended: Yes
Anon
Oct 27, 2018
They told me I would be refunded...
They told me I would be refunded everything I paid for 100% and I got cheated almost $40. I was a new customer and they lied saying I'd get all my money back. That's unacceptable
Recommended: No
Lee Peterson
Mar 14, 2018
Paula was great
Paula was great. She explained all and made it easy to make the decision.
Recommended: Yes
Upsold
Feb 27, 2018
Upsold
Upsold everything - was never told I was required to have insurance
Recommended: Yes
Eric Egipciaco
Sep 06, 2017
Transaction was clear and precise. The facility was clean and secure. Most impressive was Paula for her professionalism and attention to detail. Highly recommend.
Recommended: Yes
Jackie Wilson
Sep 05, 2017
My friend and I came into the office to pay her bilI, very nice young lady named Sally was there's to say greet me. So happy and cheerful. Great customer service, got me in and out in no time. Thanks Sally
Recommended: Yes
Tom Glover
Aug 05, 2017
Sam and Paula were very helpful today securing my storage unit. Sam was thorough and went over everything with me in detail. It was much appreciated!
Recommended: Yes
Cheryl Langeler
Aug 02, 2017
David was very helpful in deciding on a unit. Very friendly. Would do business with public storage again if needed! Fast service was great! Ty so much public storage.
Recommended: Yes
Tim Lindquist
Jul 05, 2017
David answered all my questions. He is a strong asset for the company and knows the property well and he was very attentive. In the past,I worked with I have worked with Paula and she was great too. It was a pleasure working with Public Storage for all my storage needs.
Recommended: Yes
Sandra
Jun 21, 2016
周慮歳
The guys were on time, very polite and efficient. The estimate was on target, thanks.
Recommended: Yes
Monica Filbin
Apr 05, 2016
Unexpected expenses
I have 2 items of contention. 1) I brought my own lock, but was told I HAD to purchase one of yours and I could not sell the purchased one back to Public Storage (44% is the cost of the lock in comparison to the storage unit). 2) I did not like the fact that I HAD to purchase insurance immediately. (24% of the cost of the rental is insurance). These 'surprise' expenses is what would make things better. So, that when I expect to pay $45 this is what I would walk out paying, not $76 (59% higher than anticipated). Other than this, the manager is kind and very helpful, and the place is clean and safe.
Recommended: Yes
Erin H
Nov 03, 2015
Great management
We were rushed to move and Public Storage was very helpful and flexible so we could get access to our storage unit right away. Samantha was a tremendous help and a pleasure to work with by staying late and giving great suggestions.
Recommended: Yes
Cheryl Miller
Oct 13, 2015
More than expected
This is not the first time I have rented a storage box at Public Storage. The facility is clean and well lit, and the employees are friendly and knowledgeable. Te bill was more than expected. It is NOT $1 for the first month. Between insurance and assorted fees, it's much more.
Recommended: Yes
Dan
Apr 18, 2015
Great
Great customer service. Very helpful and were proactive.
Recommended: Yes
Kenneth A Stiff
Aug 16, 2014
Close, convenient, and clean.
We've only recently begun using Public Storage. It's our first long-term storage experience. So far, it's been great. The facility is close to our home and the drive is not difficult. The facility is clean and appears to be well maintained. It's far more affordable than the other options we explored.
Recommended: Yes
Jessica Davidson
Feb 15, 2014
Surpised in the best way!
Honestly, I wasn't really expecting much. I figured that I would get the lock and the unit number and be left to my own devises. To say I was pleasantly surprised is an understatement! The manager was on duty when I arrived to finalize my storage unit rental (I reserved it online). She was so very pleasant and had shoveled the snow out of the way of the door to my unit. She explained everything thoroughly and even gave me something to put on the floor of the unit to protect my belongings. And if I wasn't impressed enough, I then got a few phone calls making sure my move in went well and if there was anything else they could do, I could just call. They also called to remind me my monthly payment was due. I am more than impressed with the customer service!
Recommended: Yes
