Yanira Corvera
Feb 01, 2024
Young lady at the office is amazing, sweet and so HELPFUL!
5 STARS to the outstanding customer service!
Recommended: Yes
Catherine N
Dec 08, 2023
Excellent customer service
Move in was easy..friendly workers
Recommended: Yes
Betty Adler
Feb 22, 2023
Great Location!
Public Storage at 5420 Randolph Road is easily accessible, very secure and very clean. The manager met me and took me to my unit. Lock was in the unit and it was very clean. Access code was easy to use after I downloaded the app.
Recommended: Yes
Cgorski
Feb 21, 2022
was easy
was easy move in, clean, friendly staff
Recommended: Yes
Will
Feb 18, 2020
Good experience.
Great customer service and check in. Clean facility.
Recommended: Yes
Richard Bronzo
Jan 07, 2020
Convenient polite and helpful staff
Convenient polite and helpful staff
Recommended: Yes
Anthony Parham
Oct 12, 2019
Helpful management. Very clean facility.
The manager at the facility, Kekeli, was very helpful in finding the right space for my storage needs. She is an asset to your team.
Recommended: Yes
Ray
Jun 14, 2019
A very good choice for storage
Employee was clear, thorough and helpful with all aspects of our lease, inspecting the unit, and providing keys/codes.
Recommended: Yes
Felicia Campbell
Apr 17, 2019
Times of operation are inconvenient.
Times of operation are inconvenient.
Recommended: Yes
Maimouna Ali
Mar 05, 2019
Great and help
Great and help
Recommended: Yes
Peter Hong
Feb 26, 2019
Great experience so far
Honestly, this is my first time using a public storage service of any kind, and it has been nothing but great so far! The storage manager (Kekelie) who helped me was fantastic and had great communication skills to lay down all the things I needed to know in order for me to use the public storage service efficiently and cost effectively. I now have peace of mind having my stuff secured and stored safely until I can move in to a new apartment in a few weeks. I highly recommend this location of Publov Storage!
Recommended: Yes
Zara
Jan 14, 2019
Very polite office rep
Very polite office rep. I did not like the price, buying my own lock, or the 2nd-month payment being due prior to my move in date (1st of the month grace to the 6th) as I did not need to start using my unit right away and paid for it on the 9th. I am not using it until later this month so feel that I am forced to move more quickly than I was prepared to. The facility is secure and clean, the gate access code was sent right away, and the lighting is ok, if it goes out I can request a new bulb be installed.
Recommended: Yes
Debbie Fowler
Jun 13, 2018
Great service and the prices aren't too...
Great service and the prices aren't too bad.
Recommended: Yes
Allan Da Costa
May 29, 2018
Yes..
Yes... you guys were awesome!
Recommended: Yes
Maria Rodriguez
Oct 19, 2017
Have used this location several times over the years and have always received such great service from KC and staff
Recommended: Yes
Christopher Darden
Oct 09, 2017
I am a strong believer in acknowledging good customer service. Today I began the process of moving into my storage unit and KC has made it a great experience. His friendly, welcoming demeanor makes you feel at ease and I highly recommend his services.
Recommended: Yes
Joseph Conway
Sep 18, 2017
Service was great. The move in was seamless and pain free. Will definitely recommend this place.
Recommended: Yes
Paula Valdez
Aug 18, 2017
Outstanding customer service!!
Outstanding customer service!!
Recommended: Yes
Ines Piraino
Jul 31, 2017
KC was amazing. Super smooth process. He was willing to show me all the storages and made it easy to choose. Made everything really easy.
Recommended: Yes
Christine Lee
May 31, 2017
Storage unit was clean and manager in ...
Storage unit was clean and manager in the office was very helpful and friendly.
Recommended: Yes
Mohua Mukherjee
May 22, 2017
KC is awesome!! Very helpful, knowledgeable, competent and friendly. Suggested ways to save money and advised on how best to store my stuff. Wish all places were like this. Will recommend KC to everyone as he is great to deal with!! Be sure to use THIS location if you have to store stuff :))
Recommended: Yes
Seana Parry
May 02, 2017
So far Ive had an excellent experience ...
So far Ive had an excellent experience with Public Storage. Renting a unit was easy, fast, and very straightforward. The manager at the location I use is very polite, upbeat, and infomative. The only thing I wish could be different is maybe lengthening the gate hours. My partner and I need to access our storage unit pretty frequently and are usually only free later in the evening. Once we even had the gate lock on us and we needed to call customer service to get a code that would let us get out. Other than that I think it is fantastic how super easy it is to set up a storage rental.
Recommended: Yes
Zachary Pippin
Jan 22, 2016
Great Friendly Service
The Property manager KC is almost always there to give a helping hand in any of your storage needs. The facility is very secure with gates Best price in town.
Recommended: Yes
David B.
Jan 06, 2016
Kelly is great
We rented a storeroom through Kelly on Randolph Road in Rockville, MD. She was expert, efficient, helpful, and nice. We like the storeroom. It is conveniently-located. We think the security measures are good. No complaints, recommended.
Recommended: Yes
Taylor
Jan 05, 2016
Satisfied with the speed and thoroughness of everything.
Genuinely happy with the speed of being able to reserve online and move-in within a few hours after. The website should include a notification about the required insurance, as that was an added $11 depending on the coverage you got, when you signed all the paperwork at the location. The rates changed by about $10 within a couple days of looking which was slightly frustrating. Other than that, everything was fine!
Recommended: Yes
H. Stein
Nov 03, 2015
The Rockville location is convenient, clean, and managed by an extremely courteous, helpful gentleman.
The facility is secure, well-managed, and easy to do business with.
Recommended: Yes
Clara Kim
Jul 06, 2015
Great service!
KC was AWESOME to work with. He was flexible, accommodating, very helpful, and incredibly easy to work with, making the whole experience smooth in a time where moving can be stressful. The price was unbeatable especially with the current promotion that was going on for $1 month. The space was exactly what we needed. Although I had checked out some other storage companies out there for higher prices with somewhat cleaner spaces available where the floors were spotless and shiny, the service here made everything worth it. (Nothing a little dusting off of the floor couldn't help anyways.) Very satisfied! And thanks, KC! You're awesome! (Not sure I spelled the name right...)
Recommended: Yes
