CubeSmart Self Storage - Rochester

Highly recommend this clean and secure storage facility.

Was pleasantly surprised how easy move in was. The pricing was equivalent to other storage units and the location was easily accessible,

Recommended: Yes

Very clean and great service

This place is great. Very clean and the associate was very nice and helpful. The pricing was a little high for me but was the cheapest around so can’t complain too much. Overall 5 stars!

Recommended: Yes

Very easy to access. Very organized.

It was very easy to get to and easy to get in and out of the facility in my truck.

Recommended: Yes

Fantastic

This was the last straw as to why I moved out of the old storage. I was at a storage unit that was cold, no lights in the units and they could not keep track of their carts. I was told I don't know what to tell you if you can't find one. It happens to be I was on the second floor, moving out and have to be out by 31st. But I have things to do so I need to be out by tomorrow, 26th. I won't be in Rochester. I am 75 and doing this by myself. I love Cube Smart as I can drive in and SEE what I am doing AND there is heat. I can actually take my time going through my stuff. I tell everyone about Cube Smart.

Recommended: Yes

Open welcome arms

The customer service I received was worth the price of the space itself. Jack and Xavier are the best.

Recommended: Yes

Great & Secure

Probably the most painless experience I've had getting storage sorted out; the folks in the office were very friendly and helpful. And the facility is fantastic!

Recommended: Yes

Awesome experience

Although everything else was great I wish I could give more than 5 stars for customer service. Jack and Lisa at my location were both absolutely fantastic through the whole process. They get 10 stars!!!

Recommended: Yes

Great customer service. Lisa was more then helpful.

Love the service, helpful and kind people. The storage was perfect to allocate my house stuff. Love it and I will recommend it to family and friends.

Recommended: Yes

Awesome storage place

Moving in was nice and smooth storage place was neat and clean and it was safe I like how they have cameras everywhere and you have to have a code to get into the building and and I love that my storage is inside the building and also the manager that helped me was very nice and show me how to use my storage lock and help me with the code to get into the building he was awesome.

Recommended: Yes

Rented unit

Staff was very friendly and helpful

Recommended: Yes

Clean, Friendly, Prompt Service

Workers were very friendly and accommodating, allowed me to see my unit a few days before move in and answered any questions I had. Explained everything very thoroughly and were on-site for anything I could have needed.

Recommended: Yes

Preston Mitchell and co worker are very friendly.

The staff at 7 Chapel CUBESMART are very helpful and informative. The area is clean and safe. I will recommend it to friends that need storage.

Recommended: Yes

Clean

Clean unit and easy process to sign up and move in.

Recommended: Yes

Awesome Service

I was sure what to expect on such short notice. I was able to store my son's dorm room and catch a flight back to Los Angeles same day because everything ran so smoothly.

Recommended: Yes

Excellent and speedy service

The promptness of CubeSmart is part of the reason why I chose them. Within a day I was able to make a reservation, sign all of the paperwork and get my items stored. The facility was clean, dry and very secure. There was one little problem that I had however: renters or homeowners insurance is a must, unless you want to pay for theirs. This was not indicated anywhere on selfstorage.com or on CubeSmart's site. Not expensive but it is definitely something that should be mentioned.

Recommended: Yes

Great customer service

Due to Coronavirus, I had to get an unit super last minute, the guys were super helpful and understanding through the entire process

Recommended: Yes

Overall a very clean place

I really like the atmosphere and the staff I feel my personal items will be safe. The pricing is also very reasonable.

Recommended: Yes

Preston Prescott provided exceptional customer service

Great experience great customer service and very helpful

Recommended: Yes

Very helpful and spacious

Will recommend this to all my friends and family and will be using it again

Recommended: No

I will definitely use CubeSmart again, great experience!

Phenomenal customer service, low prices, and pristine facility. It was exactly what I needed, and Frank spent so much of his time and effort to make sure that I was satisfied. I will always use CubeSmart in Rochester whenever I need storage.

Recommended: Yes

Fast and Easy

I needed space for some things while I'm between apartments and found this location online. Once there, Frank was very helpful and nice. Showed me the space before signing so I could be sure that was what I needed. Everything was fast and easy. Great!

Recommended: Yes

Amazing service and great pricing!

CubeSmart in Rochester is one of the best options! With low pricing you can get a great customer service it makes the whole process very convenient and easy.

Recommended: Yes

Awesome customer service from Frank, thank you!

Frank was the biggest help and gave the best customer service I've received in a while. He answered a lot of questions I didn't know I had and really made sure I got a great deal on my storage. He explained everything and walked me through it literally so I didn't feel rushed out the door, or like there were gimmicks. Really great value and great prices

Recommended: Yes

Changed facilities

Very nice ppl love the welcome and details i got

Recommended: Yes

nice

They answered all of my questions and I had a smooth move in process. And they are willing to accept mail on my behalf. Just what I needed.

Recommended: Yes

Great facility

CubeSmart really blew my mind because you are able to literally drive your car into the building and visit your unit while shielded from the elements. It’s very clean and well-lit. I have used other facilities in the past and this one surpasses the others. I was met with excellent customer service.

Recommended: Yes

Great customer service

Frank is extremely knowledgeable and was very thorough! The facility has cameras all over and is very secured!

Recommended: Yes

Great!!

Best place and service!!! CubeSmart is #1

Recommended: Yes

Great!!

Clean . friendly . huge warehouse.

Recommended: Yes