Jun 06, 2022
Highly recommend this clean and secure storage facility.
Was pleasantly surprised how easy move in was.
The pricing was equivalent to other storage units and the location was easily accessible,
May 11, 2022
Very clean and great service
This place is great. Very clean and the associate was very nice and helpful. The pricing was a little high for me but was the cheapest around so canât complain too much. Overall 5 stars!
Apr 30, 2022
Very easy to access. Very organized.
It was very easy to get to and easy to get in and out of the facility in my truck.
Mar 24, 2022
This was the last straw as to why I moved out of the old storage. I was at a storage unit that was cold, no lights in the units and they could not keep track of their carts. I was told I don't know what to tell you if you can't find one. It happens to be I was on the second floor, moving out and have to be out by 31st. But I have things to do so I need to be out by tomorrow, 26th. I won't be in Rochester. I am 75 and doing this by myself. I love Cube Smart as I can drive in and SEE what I am doing AND there is heat. I can actually take my time going through my stuff. I tell everyone about Cube Smart.
Mar 23, 2022
Open welcome arms
The customer service I received was worth the price of the space itself. Jack and Xavier are the best.
Jan 16, 2022
Great & Secure
Probably the most painless experience I've had getting storage sorted out; the folks in the office were very friendly and helpful. And the facility is fantastic!
Jan 07, 2022
Although everything else was great I wish I could give more than 5 stars for customer service. Jack and Lisa at my location were both absolutely fantastic through the whole process. They get 10 stars!!!
Nov 06, 2021
Great customer service. Lisa was more then helpful.
Love the service, helpful and kind people. The storage was perfect to allocate my house stuff. Love it and I will recommend it to family and friends.
Nov 02, 2021
Awesome storage place
Moving in was nice and smooth storage place was neat and clean and it was safe I like how they have cameras everywhere and you have to have a code to get into the building and and I love that my storage is inside the building and also the manager that helped me was very nice and show me how to use my storage lock and help me with the code to get into the building he was awesome.
Oct 13, 2021
Staff was very friendly and helpful
Aug 16, 2021
Clean, Friendly, Prompt Service
Workers were very friendly and accommodating, allowed me to see my unit a few days before move in and answered any questions I had. Explained everything very thoroughly and were on-site for anything I could have needed.
Sep 07, 2020
Preston Mitchell and co worker are very friendly.
The staff at 7 Chapel CUBESMART are very helpful and informative. The area is clean and safe. I will recommend it to friends that need storage.
Jul 12, 2020
Clean unit and easy process to sign up and move in.
Mar 31, 2020
I was sure what to expect on such short notice. I was able to store my son's dorm room and catch a flight back to Los Angeles same day because everything ran so smoothly.
Mar 26, 2020
Excellent and speedy service
The promptness of CubeSmart is part of the reason why I chose them. Within a day I was able to make a reservation, sign all of the paperwork and get my items stored. The facility was clean, dry and very secure.
There was one little problem that I had however: renters or homeowners insurance is a must, unless you want to pay for theirs. This was not indicated anywhere on selfstorage.com or on CubeSmart's site. Not expensive but it is definitely something that should be mentioned.
Mar 21, 2020
Great customer service
Due to Coronavirus, I had to get an unit super last minute, the guys were super helpful and understanding through the entire process
Mar 04, 2020
Overall a very clean place
I really like the atmosphere and the staff I feel my personal items will be safe. The pricing is also very reasonable.
Feb 13, 2020
Preston Prescott provided exceptional customer service
Great experience great customer service and very helpful
Sep 30, 2019
Very helpful and spacious
Will recommend this to all my friends and family and will be using it again
Jul 07, 2019
I will definitely use CubeSmart again, great experience!
Phenomenal customer service, low prices, and pristine facility. It was exactly what I needed, and Frank spent so much of his time and effort to make sure that I was satisfied. I will always use CubeSmart in Rochester whenever I need storage.
Jun 05, 2019
Fast and Easy
I needed space for some things while I'm between apartments and found this location online. Once there, Frank was very helpful and nice. Showed me the space before signing so I could be sure that was what I needed. Everything was fast and easy. Great!
Jun 02, 2019
Amazing service and great pricing!
CubeSmart in Rochester is one of the best options! With low pricing you can get a great customer service it makes the whole process very convenient and easy.
Apr 16, 2019
Awesome customer service from Frank, thank you!
Frank was the biggest help and gave the best customer service I've received in a while. He answered a lot of questions I didn't know I had and really made sure I got a great deal on my storage. He explained everything and walked me through it literally so I didn't feel rushed out the door, or like there were gimmicks. Really great value and great prices
Christina a pearl
Jan 07, 2019
Very nice ppl love the welcome and details i got
Jan 02, 2019
They answered all of my questions and I had a smooth move in process. And they are willing to accept mail on my behalf. Just what I needed.
Dec 24, 2018
CubeSmart really blew my mind because you are able to literally drive your car into the building and visit your unit while shielded from the elements. Itâs very clean and well-lit. I have used other facilities in the past and this one surpasses the others. I was met with excellent customer service.
Nov 21, 2018
Great customer service
Frank is extremely knowledgeable and was very thorough! The facility has cameras all over and is very secured!
Oct 09, 2018
Best place and service!!! CubeSmart is #1
Oct 06, 2018
Clean . friendly . huge warehouse.