Oct 12, 2022
Great customer service!
Very good customer service! The facility was clean and the spot we got was in a very good location.
Aug 07, 2022
Customer service was great and the unit was good
Customer service was great because they helped me to find their office and even waited on me in my truck because I am handicapped and couldnât have gotten up the steep incline. They were very friendly. It was a great experience.
Waco Senior Student
May 10, 2021
Never ever again
Nightmare, and I lost time and had to reschedule my flights because the staff never turned up on time and next day left early.. Run away from this place.
May 10, 2021
Run away from this place. I turned up twice at the place, and there was no one. Finally, they told me they don't have the space I booked. Nightmare. Never touch this place.
Jan 16, 2021
My experience was quick easy and fast
Thank you very much to the people that helped me set up my storage and the paperwork they were very patient and very professional once again thank you very much my experience was awesome
Jul 10, 2020
SMALL BUT CLEAN
SAW THAT CEILING IS OPEN. NOT HAPPY ABOUT THAT. THOUGHT IT WOULD BE MORE SECURE.
Oct 06, 2019
I highly recommend!
Easy to get started, quick move in.
Oct 06, 2019
Very clean, easy access. All around great storage facility
Sep 29, 2019
Nicest people ever! They were super helpful
I waited until kinda last minute to get the unit but when l went in the lady at the front desk was super nice! She got everything done quickly and made sure l had everything l needed before l left.
May 31, 2019
Great effort--storage set up and we moved in all the same day!
We called to inquire about availability, made the arrangements and moved in--all in the same day! Thank you
Nov 18, 2017
no onsite people
dirty bathrooms no onsite people
Nov 03, 2017
This came in at a good price in a time of need.
This is a great value for the service we needed.
Oct 29, 2017
Great customer service . Clean , friendly fast
Jul 01, 2017
Good place with fair price
Very few storage units with this 5x10 with climate control. The price is fair.
May 15, 2017
Friendly service for an out of state student
The workers were very friendly in helping me set up and get into my space. It is good to know I have people I can rely on in Waco while I spend the summer up north.
May 07, 2017
Needed a secure place to store college students' belonging for the summer.
I needed a secure, yet reasonably priced storage unit for the summer to store my 2 college students' belongings. This facility is convenient and clean. Exactly what I wanted!
May 02, 2017
It was easy to access
Everyone I called was super helpful and friendly. It was really easy to get to my storage unit
Jul 10, 2016
Very secure place to put your stuff.
I really like the storage unit. It's nice, clean and secure. The manager of the vacuity was very friendly. The only thing i didn't like was that the leasing office was on a different part of town but in all I would definitely recommend the storage vacuity to any one who was interested in needing one.
Jun 30, 2016
We were looking for a 10x15 and I'm happy they had a 10x20 because we have no more room for other stuff. But customer service is wonderful and helpful.
May 29, 2016
Poor customer service
We bought a $20 lock for the unit we rented and the key broke off in it the first time we used it. We had to buy bolt cutters to get
Into the unit and then a new lock. We asked to be reimbursed for the lock we purchased from them but they would not accommodate us. They offered us a new lock but obviously we have no need for that considering we had to buy a new one at the time. Very poor customer service.
May 17, 2016
Moving in was smooth
Your staff was very helpful is getting set up. The only disappointment was that my unit had broken glass all over the floor and many dead bugs and spiders.
May 15, 2016
Sep 25, 2015
It's okay, it'll get the job done
Sep 09, 2015
Simple storage unit
The storage unit was fine simple and clean. The staff was helpful in letting me in after hours.
Aug 05, 2015
Quick response and easy access.
Jul 31, 2015
The unit from the website was not the unit we thought we were getting. Temperature controlled unit was a bit more, but much better than having one baking in the Texas heat. The leasing office is in an apartment building in a less than desirable looking neighborhood in Waco, but the inside of the office is quite pleasant and the leasing agent was very helpful.
Jul 25, 2015
Jun 06, 2015
It's a little dirty and a little expensive, but our 10x10 climate-controlled unit does the job and the location isn't bad. Overall, we're satisfied with this facility and our unit, but as far as storage units go, it's nothing fancy.
May 22, 2015
Easy and fast
Great people to help you out, made it fast and easy
May 19, 2015
Door was stuck briefly, just needed to be cleaned. Overall very nice.
The place is clean and well regulated with an appropriate amount of security. It is a little hard to find and could use better markings or signs to be seen from the road.
May 18, 2015
I never got a call from the facility. I had to call them several times because their line was busy. The lease guy was not there when I originally called for my appointment. The lady who ended up doing our lease was very nice but it took a while and she didn't have the access to sparefoot etc. I have a unit on the outside so it's not as secure as the units on the inside but with the right lock you can't even get access to the area to cut it off. The price on sparefoot is cheaper than what these units go for so it is a good price.
May 17, 2015
First time renting a storage unit; good experience, helpful staff, clean facilities. Little difficulty with anything.
May 17, 2015
May 17, 2015
The office is off site 20 minutes away from facility.
When we got to the facility, we couldn't find the office anywhere. So we call the number that was on the building. The facility manager told us that the office at an apartment complex 20 minutes away and it closes at 5pm. It was 4:30 when I called. I thought when I talked to the rep from sparefoot.com to reserve the space, he said the office was opened till 6pm. (BTW I didn't know till later that I wasn't contacting the facility directly). I was really glad I got one of the climate controlled spaces as the gate to the outside facility was wide open every time we passed it. The climate controlled space had a door with passcode you had to input to get in.
May 16, 2015
Very good pricing, but very sketchy leasing office. It's an apartment complex and that really threw us off. The storage h it itself was nice.
May 13, 2015
When we arrived, we found cob webs on the actual door handle and dead bugs in the unit. There was cob webs through out the unit. I would of expected it to be swept out and cleaned prior to us getting there as this is to be the condition that is expected when we move our items out.
Mar 31, 2015