Extra Space Storage - 1801 - Ridgewood - Cypress Ave

Great price and helpful staff

The manager, Joy, took the time to show me a couple of units, even just as the place was about to close up.

Recommended: Yes

Very poor rude and dangerous customer service.

First time was great and the service was good, however I went today 9/8 at 11am and one of the employees was unprofessional and rude. She wanted me to bring a ladder under the doors to my unit. My 55 year old mother who is shorter than I was with me and the employee said “not the little one” to help, when told I was pregnant and could not her response was “oh shit” rather than an apology. She was very rude and sarcastic, however we remained kind and apologetic for bothering her although it is her job. She then tossed the big ladder down on my moms arm, who again is 55 years old with fragile bones. Had she broken my mother’s arm there would be a serious lawsuit, she again was not at all apologetic, my mom continued to be sweet although she was now hurt. My moms arm is now bruised, I really did not appreciate the service at all.

Recommended: Yes

Strongly recommended

Best experience ever on a storage facility!. The space is super clean, and the people are super nice and help me out a lot solving all my questions and even giving me some tips for he moving in.

Recommended: Yes

Amazing clean friendly staff easy move in

Great! The staff were friendly and helpful. The facility is clean and easy to use and move in

Recommended: Yes

Fabulous & exceeded all of my expectations!

I looked at 7 storage facilities before Extra Space. And I had rented a storage unit for 15 years, many years ago. That said....Extra Space is the best facility I have had the good fortune to find. The total team is so professional and willing to help always. They are most accommodating. As I am a disabled Sr citizen I truly respect and need that. The facility is pristine and i have only wonderful recommendations to give. As a last note, my entire career was in customer service, so I know how important that is. Extra Storage epitomizes the best in customer service. Great!

Recommended: Yes

Excellent Service!

Yesenia and Eric both put me at ease as this is my very first time using a storage facility ever. They exolained to me thoroughly how the process works which helped a lot. They were both very patient and have a great sense of humor! The hallways and locker was very clean and roomy. I highly recommend this storage space facility.

Recommended: Yes

Clean, well lit, just wish it was open later

I wish it was open later than 7pm...otherwise fine facility.

Recommended: Yes

Very good!

Helpful, nice, cheap, convenient

Recommended: Yes

Clean and friendly

The staff here was really nice and the move in prices was quick and painless

Recommended: Yes

Clean, killer customer service

No need to dread the storage facility chore: the people who work here keep the space spotless, brightly-lit, fresh-smelling and stocked up with packing and storing needs like tape, boxes, etc. Easy to park (! Parking!) and to pull in.

Recommended: Yes

Lying manager

Manager Lying about price. She makes you sign a different price but says she will go in and reduce it after

Recommended: Yes

An extra closet

I live in a 250 sq foot studio, needless to say i always need some extra space. I was happy to find something close to home and affordable, i have a smaller unit that’s 5x5 but it’s more then enough space for all my camping gear and seasonal storage. The people at this location were very helpful when i wanted to move from one locker to a closer to the elevator . The facility is really clean and easy to navigate. I also like the option to have my locker at a nice temp all year around so none of my items mold

Recommended: Yes

Easy move in, lots of parking, clean space, helpful staff

Moving my belongings into storage here was very easy. The staff is very helpful and the facility is very clean with lots of parking, which made the move quick and painless, especially in Brooklyn.

Recommended: Yes