Jul 27, 2020
Quick and easy
Good service with quick and easy no contact check in
Feb 03, 2020
Good facility- great customer service
Good facility- great customer service
Aug 01, 2019
GIRl at the front desk was sweet and...
GIRl at the front desk was sweet and very informal. She took us to our unit and ensured we were satisfied. She even stated a bit late to ensure our satisfaction.
Jul 19, 2019
As a disabled Veteran
As a disabled Veteran, I was a little disappointed that I wasn't offered the same discount as an active duty member. I produced both my VA and DAV membership cards. Otherwise, I was satisfied overall. The property was clean, customer service was satisfactory, The property seems secure,
Mar 11, 2019
Yall are wonderful people
Yall are wonderful people. I can't speak highly enough about your facility.
May 12, 2018
very cool storage to be at
Nov 11, 2017
I had such an awesome and pleasant ...
I had such an awesome and pleasant experience with the manager at the Staples Mill Public Storage! She was very professional and accommodating! Thank you for having such professional people in managerial positions.
Sep 07, 2017
Karla was excellent. She helped me out with all my questions and concerns and has always been there when I need help. Excellent customer service. She should be the manager permanently in my opinion!
Aug 16, 2017
1st off Carla in the office is simply amazing. funny, quick, & her customer service. she makes the experience smooth. she moved me in & moved me out! definitely coming back for business bcuz of her!!
Jun 25, 2017
My experience was awesome. The man on duty Mark was very funny but professional as well. Showed me the unit I am renting and also answered all of my questions I had right on the spot. Will do business with Public storage for sure!
Jun 08, 2017
Customer service at this place is excellent. Carla was the representative who helped me and she was very helpful, knowledgeable, speedy and courteous. I highly recommend this place.
Mar 30, 2017
The lady that assisted me was amazing
The lady that assisted me was amazing, really enjoyed the experience. I think her name was Carla.
Sep 20, 2016
Everything happened so fast
The size that I had reserved was too big they help me with the correct size and everything fits perfect.
Aug 24, 2016
Made moving so easy for a newbie in renting a storage unit!
I must admit this was my very first experience in renting a storage unit. I contacted Public Storage first based on their reviews, & reputation. Though I did contact 5 other local storage units the same day, in the area. From the very first call the gentlemen was very polite, smart and knew his product and all that it had to offer. Being a newbie to this, he answered many questions I had. He never rushed me, and nor did I feel it was a total sales pitch. He was patience and explained everything. In the first call he mentioned how they check the locks every morning, do pest control, and checks regularly. To myself it is really a big deal when you are storing expensive furniture. When I called other places I felt rushed,and it felt as if they assumed I knew the system and basically told me rates and spaces. Nonetheless I called Public Storage back to make a reservation. I set the time, and I was early that morning ( at least 30 to 45 minutes) and I went right in. Mark was there at the time, he promptly showed me a couple of units to meet my needs. All together I would say it took 30 minutes from the time I walked in the door to the time I was leaving with my keys. I am very pleased with my choice so far. They really make moving a lot less stressful, and it puts you at ease knowing your belongings are safe and sound! Thank you again Public Storage, anyone who ask me about a storage unit I will send them your way!
Jan 26, 2016
Unable to access storage unit 2 days
Unable to reach site management Sun, and Mon January 25, and 26.. plowed snow pushed up against the gate on Sun prevented access to gate and all storage units. Monday gate was clear of snow, but when I entered my access code, gate would not open. I have left messages and phone calls have not been answered.. I paid for Dec 20, 2015 through January 31 but I received a bill asking for an additional $47 for period of Jan 20- 31.
Dec 22, 2015
Great, minus no lights...
The space is great, especially for the price. My only complaint is that there is no light in the unit. Hopefully it will get fixed ASAP.
Sep 15, 2015
Saved me in a pinch
Had to move suddenly and was helped to a perfect sized storage unit quick and easy. The promotion was awesome too.
Jun 09, 2015
Great customer service
Several weeks ago we moved our furniture into the facility on Staples Mill Road. Mark, was quick to realize that the unit we had reserved was too small for our needs. He showed us several other options via a golf cart tour of the facility. One we settled on a unit, check in was quick and easy. Mark was professional and friendly throughout the entire transaction. If needed we would definitely use this facility for any additional or future storage needs we may have.