Go Store It - Richmond - 27 Courthouse Road

great facility

Renie was so helpful from the inital conversation right until our meeting to bring the trailer down from NYS.

Recommended: Yes

Very nice and clean

Office ladies very helpful and nice

Recommended: Yes

Perfectly adequate

The sliding door by one of the side entrances was busted, and it seemed like it had been there for a long time. However, the person running the front desk was good about explaining all of the billing and the policies that they have here. I know it's standard for these kinds of places, but it does bother me the way that they advertise that it costs x amount per month for a unit and then tack on a bunch of separate fees in the actual billing

Recommended: Yes

Only rented a few days

My check in was quick and easy. They have a strange lock requirement but the unit was clean. I have a good location so pleased with that.

Recommended: Yes

Great staff

Friendly staff and clean unit! Just not sure exactly where to park when I come to my unit

Recommended: Yes

Nice place

Very good place for the storage.

Recommended: Yes

place is nice and clean and cool

place is nice and clean cool wish it was in a better location

Recommended: Yes

Price for camper

Huge price difference from Florida ,double the price that I pay in Florida . A secure lot and lights but feel comfortable paying for this secure feature

Recommended: Yes

Very nice facility clean and well maintained

Overall good experience new building but our unit is a good distance from the entrance and we definitely could have used a cart or dolly during moving but it was not available.

Recommended: Yes

Very helpful and friendly staff

Clean facility, friendly staff, use of a cart was great.

Recommended: Yes

$18 increase and not temp controlled!

Based on all of the good reviews we went with this facility back in August. We’ve rented a climate controlled unit but the exterior door at the end of the hallway doesn’t shut. I’ve noticed this a few times. My husband mentioned it on 10/27 and the front desk rep said “isn’t there a piece of wood against the door?” So they know about it, and choose not to actually fix the issue. On top of that we got an email that they’ve increased the pricing by $18/month. Just a heads up! Still waiting on an answer about that too…

Recommended: No

Why won't you accept my insurance coverage from State Farm?

Staff is friendly, but for some reason having an issue getting you to accept my State Farm insurance homeowners policy. State Farm covers my personal property anywhere in the world, but having a hard time convincing you of that fact.

Recommended: No

Great storage facility

Easy to access my unit yet had trucks are an issue trying to find one to haul my stuff to my unit so it was a challenge the second time I used my unit...otherwise I have no problems with my unit or the facility whatsoever! Very friendly office personnel who assisted me with all my questions! I would Def recommend this storage facility to my family and friends!

Recommended: Yes

Very clean, organized and accessible. Excellent customer service.

I would recommend Rover Self Storage to someone searching for a convenient, helpful solution for storage.

Recommended: Yes

Not very friendly office staff

The facility is is fine for parking my RV . I found that the two people you have working for you where not very friendly at all ! It seems they had some kind of private joke between them and had more to say to each other than to me .. I had to leave and bring back paperwork that I needed and they where no better latter that day with friendliness.. I asked to see the space I was renting and it seemed to be a problem to show me .it was a parking space ! She did finally show it to me . But I could tell she didn’t want to .. takes very little effort to be friendly and neither where not friendly I at all .. my time is up in June and I will move my RV then .. no one wants to feel like they don’t want your business..

Recommended: Yes

Nice storage unit.

The storage unit was clean and exactly as advertised. The staff was professional and polite, they answered any questions I had. There was a slight miscommunication with the deal on my unit, but besides that everything else was smooth sailing.

Recommended: Yes

Smooth

Ive enjoyed doing business with this facility.

Recommended: Yes

Awesome experience!

Johnathan is an outstanding customer service representative who has a very bubbly and upbeat attitude as he engages with his customers. He ensured that the process was smooth to get us going in a very timely manner. His is very informative and not only knows how to perform his job duties but executes them with a very high level of professionalism.

Recommended: Yes

Great storage experience

Excellent staff! Friendly and professional

Recommended: Yes

Very friendly staff ready to assist and answer any questions I had.

We needed storage as we ready our home for resale. This location was minutes from our home. It was not only convenient but we found it to be reasonably priced. There was only one other storage facility that was cheaper ($25) but we thought the convenience of its location made up for that. I met with 2 of the staff (2 separate occasions) and they were both very friendly and helpful. Definitely recommend to others.

Recommended: Yes

I needed to find storage quickly

I needed to find a storage unit quickly. I wanted climate control because the items I wanted to store could not endure outside weather changes. I found this unit online. It was easy to apply and a good value as well.

Recommended: Yes