Mar 28, 2022
misleading and frustrating
when i called to confirm that i was coming to move in, the employee told me theyâd be open til 5, and we got off the phone. when i got there at 4:45 she told me i was too late and check in ends at 4:30 and she was ânot going to be leaving a minute late, that iâd have to come back tomorrowâ. after pleading with her for a few minutes, explaining that i had a uhaul full of stuff that i couldnât keep overnight, and her continuing to refuse, she casually mentioned that i could attempt to fill the paperwork out online without her help. that took about 5 minutes and i got it done in time. when i selected my unit online, i made sure to choose the one that said PREMIUM UNIT, first floor, within 1000 feet of entrance. after i paid (more than the promised 29.99 because they donât tell you that you have to pay for a 20 dollar lock and 15 dollar service charge) i was confirmed with a second floor unit that was pretty difficult to get to. posted over the sign about cart drop off was a printout that said âdue to people stealing carts, they must be checked out at the front deskâ, which was closed (not a minute late) so i was forced to carry an entire homes worth of furniture what i found out was a total of 5 miles after checking my step counter. a few days later and i can still barely walk.
Sep 20, 2021
Very bad leasing practice.
They offer a room that no one will take. It has a support beam practically in the middle of the room. When you object, they offer a different room, but at a higher rate. Similar to the old auto 'bait and switch'. Not at all happy with this facility.
Sep 19, 2021
I would like to say I believe I made a wonderful decision when I selected to put my belongings here. The staff is helpful with extremely positive energy. And the unit is clean, no strange smells or Cobb webs hangings everywhere or dead mice in the halls like other storage places Iâve seen but wonât mention. In addition there is a lock box on each door with your own personalized code to maximize safety. I give this storage facility an A++
Jul 22, 2021
Easy and Clean
I was able to move my things into storage quickly! The facility is super clean and the staff is so helpful.
Jul 01, 2021
Great service and location.
Very accessible for area traffic and location. The receptionist was professional and extremely helpful. As a elder citizen she Helped make the move much easier. I would recommend more than two dollies.
Jun 14, 2021
Surprizingly very clean.
The customer service is great. The ladies in the office were very helpful. The storage unit and building is very clean and safe.