剃
Sep 10, 2023
For the price....it's good
The facility is clean enough. Elevators through the double doors, with maybe 6 carts around. Easy to navigate. What temperature is it even on most of the time? It was humid/muggy when I move my things in and moving large quantity makes for a very sweaty time. It makes me dread going in. Wish i can go late at night just because i think it would be cooler. Also, the website said I can return the key provided but the clerks there won't take it.
Recommended: Yes
Roddie Simmons
Oct 05, 2022
Need Breadcrumbs
Definitly need breadcrumbs for first time movers… I.e. Elervator 3 rows ahead. This row 1 - 5. Color Coded rows or numbers, so everything does not look the same. Lots of wasted time lost.
Recommended: Yes
Sheri
Mar 28, 2022
Good experience overall
Staff was great. Had a issue it was swiftly and easily resolved. Overall a good experience
Recommended: Yes
Diana
Feb 23, 2022
Excellent
Excellent service , online prices were a steal
Recommended: Yes
Jesus
Feb 18, 2022
Amazing
Not bad had space at short notice and flexible
Recommended: Yes
Michael Wright
Nov 04, 2021
Great location
Great customer service and the office was on my range that I needed
Recommended: Yes
Carmelo Berrios
Oct 10, 2021
Great clean facility
Easy access friendly staff
Clean
Recommended: Yes
Jordan Del Pino
Aug 10, 2021
If you need a storage unit why not make it this one
Great facility and the woman working at the front desk was very friendly and a great help to me trying to figure how it all works. I'm sorry I forgot her name but I'm sure everyone there was just as helpful.
Recommended: Yes
Christine
Dec 31, 2020
Christine was very helpful and knowledgeable
Christine was very nice and VERY helpful. She puts the customer first and went above and beyond to help. I would recommend this facility.
Recommended: Yes
Suliarys Allende
Dec 09, 2020
Excellent work and customer I was very...
Excellent work and customer I was very impressed...
Recommended: Yes
Elena Miroglio
Nov 21, 2020
Extremely clean and great staff
The check in process was quick and easy and Kari understood I was in a hurry to move my stuff in so I really appreciated that she sped through the finalization of the reservation and payment process, making sure I understood everything of course.
Recommended: Yes
Jay W.
Oct 12, 2020
Good overall
I arrived late to find no one there; I had to wait a few min for someone to come back to the office, but the people were kind & helpful, explaining everything clearly. The facility was nice & clean. I didn't like being sent a bill for next month before my stuff spent a week in the facility.
Recommended: Yes
Sean Webster
Sep 20, 2020
Great service. Very quick and friendly.
Excellent service. Very fast and clean facility.
Recommended: Yes
Steven
May 02, 2020
Excellent people
Wonderful friendly helpful staff.
Recommended: Yes
William
Mar 19, 2020
Good place to store
Helpful desk. Nice facility. Free use of moving carts is great as well.
Recommended: Yes
Thomas Proulx
Feb 14, 2020
Great service
Great service
Quick , thorough and friendly
Recommended: Yes
Brian
Feb 14, 2020
well done.
Place is clean. Front desk is nice. Easy Access
Recommended: Yes
Cindy Mcmasters
Feb 06, 2020
It's all good everything went well and...
It's all good everything went well and your staff was great. Love the security as well.
Recommended: Yes
Jonathan George
Oct 18, 2019
Great Service!
Great service and unbeatable rates!
Recommended: Yes
sandeep chakka
Aug 27, 2019
best place
best place to store, wide options, can do better with the carts
Recommended: Yes
Christina Johnson
Jun 08, 2019
Wonderful
Wonderful! The staff are great! When I signed up for a unit O had a very pleasant experience in with this Public Storage location so if you want a nice unit and friendly staff this is the right place.
Recommended: Yes
Franchesca Rodriguez
Apr 22, 2019
Great experience
Great experience, great company and great customer service
Recommended: Yes
SourTea
Feb 26, 2019
Excellent
I was very pleasant with David and the staff of the company. They made me feel like second home.
Recommended: Yes
Reilly Marino
Feb 11, 2019
Very good customer service
Very good customer service. Clear instructions and directions as to how to navigate and access the storage. Friendly and very helpful. Explained prices and how payments work.
Recommended: Yes
Jonathan Scungio
Jan 22, 2019
Manager was beyond excellent
Manager was beyond excellent , informative and all around positive experience
Recommended: Yes
Mark Hintsa
Jan 05, 2019
Great facility and staff
Great facility and staff. The security is top-notch, the orientation was comprehensive and the rates are competitive. Would recommend.
Recommended: Yes
Justen R
Dec 26, 2018
Good unit, bad marketing
The facility is nice. I like that it's climate controlled and I like the gate access with security codes, and the person that helped me was great. I don't like that creating a reservation online only reserves the price, not the unit. It's a minor compliant, but I don't feel that the website made that clear. I scheduled my start date out farther assuming it would be held, but when I spoke with someone, they said it only holds the price.
Recommended: Yes
Jason Nappa
Oct 04, 2018
Broken gate
The only concern I have is that the security gate is currently broken. Someone hit it with a car and it has yet to be repaired.
Recommended: Yes
Christina Carruolo
Sep 27, 2018
Excellent customer service and...
Excellent customer service and professional management.
Recommended: No
Anna Ferreira
Sep 13, 2018
The best customer service ever
The best customer service ever. I would recommend this Public Storage to anyone looking for a place to store their belongings.
Recommended: Yes
Pang Khang
Sep 12, 2018
The service was great
The service was great, very nice assistance through phone and in person. I definitely recommend public service.
Recommended: Yes
Nina S
Jun 13, 2018
Rick at Cranston was FANTASTIC. Your website LIES.
Rick at Cranston was FANTASTIC. Talk about wonderful customer service and willingness to work with a new customer. He was VERY diplomatic cleaning up a MESS made by corporate. Your website is very DECEIVING. You claim that I had a reservation but all I really had was a locked in rate. You indicate that by reserving online the process will be fast, easy and get rid of the hassle. That is a LIE. There was only one unit left and if I hadn't RACED to get there on my check in day it would have been sold to someone else.
Recommended: Yes
E Benoit
Jun 11, 2018
Very helpful staff!
Chastity and Christina were so helpful, patient and friendly! They were clear and concise about various options and made sure I was happy with my choices.
Recommended: Yes
Beth Vartanian
May 01, 2018
David was very knowledgeable and helpful
David was very knowledgeable and helpful
Recommended: Yes
Lynn Stevens
Feb 26, 2018
The manager was very nice
The manager was very nice. She showed us not only what we rented but another size just to compare and make sure our choice was the right one.
Recommended: Yes
Steph Mason
Sep 15, 2017
Janieca was amazing very informative, Very happy we got to interact with her! 5 Stars!
Recommended: Yes
Jamie Bean
Sep 14, 2017
Great place!
Friendly and efficient!
Recommended: Yes
Sean Moore
Sep 05, 2017
Very helpful
Very helpful, curtious and received quick and timely service. All questions answered and all arouns great experience.
Recommended: Yes
Deborah Pierce-Kanston
Aug 16, 2017
Friendly service representatives. They were very helpful!
Recommended: Yes
Tina Humphrey
Jul 20, 2017
Phenomenal service!! Chastity went above and beyond and was able to meet all my needs. I highly recommend this place to store your items.
Recommended: Yes
Manny Nunez
Jul 13, 2017
One of the best storage I have ever visit very professional very clean in other words - this place it's easy and simple - plug and play!
Recommended: Yes
Jess
Jun 22, 2017
Overall a great experience
Overall a great experience. Mia and Tyler are both very knowledgeable about how much storage space you may need. Park Ave facility is clean and bright. Everything was explained when questions were asked. Hours are accommodating.
Recommended: Yes
White Chocolate
Jun 20, 2017
Good but manager was pushy
Very clean facility. Whole process was fairly streamlined and quick. Only reason for just 4 stars is that the manager was quite pushy with extras that I didn't need: boxes, tape, packing material. Also, it wasn't completely clear why I had to buy a lock from them rather than use my gym lock. Manager said that it was required but I'm not so sure as I saw gym locks on other units.
Recommended: Yes
Michele Drury
Apr 25, 2017
Easy to use
Easy to use. Friendly staff. Clean facility!
Recommended: Yes
Linda Zanni
Feb 03, 2017
My rating on Public Storage
So far, the employees I spoke with before renting were very friendly, helpful and knowledgeable. My experience with the representative at the front deskin was very professional, friendly and knowledgeable. Explained everything to me than walked me through every step of the way. Walked me right up to my storage unit and answered any questions I had without hesitation. I would highly recommend Public Storage to anyone in need of renting storage units.
Recommended: Yes
Albert Melise
Nov 08, 2016
Amazing
Its so amazingly clean and highly secured. The professionalism is at its highest when it comes to customer service. I'd compare it to 5 star 5 diamond hotel customer service.
Recommended: Yes
Deborah Barrett
Oct 25, 2016
Pleasant Experience
Conawa was both knowledgeable and very helpful. She was a joy to deal with.
Recommended: Yes
Laquasia Cherry
Aug 25, 2016
Great! Secure! Amazing Staff!
I made the rightist on in choosing Public Storage! Idis was a huge help and very kind.
Recommended: Yes
Christian Descoteaux
Apr 06, 2016
Bad parking design
Disappointed in the designs. There is a incredibly small amount of parking behind gate and also disappointed in the fact that there are only a few dollies available, which you have to walk around to the front of the building as apposed to walking through the building. This is extremely aggreivating the pooring rain. On another note the facility is extremely clean and the staff was pleasant to deal with.
Recommended: Yes
Wanda Lopez
Nov 10, 2015
I was treated with respect I was showing what I was renting and employee named Kim she really helped a lot
No comment of how to make it better when you have employees that understand what you need and explain everything step by step
Recommended: Yes
Robert Lawrence
Apr 15, 2015
Excellent
Last week I rented a storage container at Pulbic Storage, located on Park Avenue in Cranston, RI. I was very impressed with the women that showed me the container and all the help I received. The first day I was there to use the container the Manager, Chastity, was extremely helpful. She was working alone that day and my wife and I were very impressed with her running around to help everyone who was there. Locking the door, running to the loading area, running back and helping everyone within a minimal amount of time. I like the cleanliness and security too.
Recommended: Yes
Lynne B.
Mar 31, 2015
Best possible outcome!
The manager, Chastity, was very professional and pleasant. Even though a number of people all came in at once when I was there to view and rent my unit, she handled all with courtesy. The facility is quite clean and well lit. On the day I moved some furniture in with a good sized truck, another employee was also courteous and accommodating about helping with the gates. Couldn't have gone smoother, or better! Period.
Recommended: Yes
Deborah Sepe
Mar 10, 2015
The Perfect Storage
First and foremost, let me say, the customer service is Excellent. Professional with a Sincere concern for the items I'm storing. The Spaces are clean and plenty of lighting and left me feeling secure. I actually moved my items in on the night of the Blizzard and thought it might be a hassle for them. Instead I received all the time, explanations and answers I needed as well as showing me 2 units. I was not rushed and felt good by the time I left. I have used other PS companies in RI before. But non surpass the one on Park Av in Cranston RI. Thank you for being there for me and my belongings. I will definitely rent from this PS again, when I need to store more items.
Recommended: Yes
Michael Mercado
May 11, 2014
It was great
You guys are very nice and professional my experience was great
Recommended: Yes
William Lawrence
Mar 19, 2014
PS in Cranston RI was great
This Public Storage location as great. The place is clean, the prices are competitive, and the service as terrific. Thank you!
Recommended: Yes
Matthew Bergeron
Feb 26, 2014
Nice facility.. Bad lighting.. lights turn off after 3 minutes
This is a very nice facility and a great price.. The only issue is the lighting only stays on for 3 minutes.. very annoying. The motion light sensors are supposed to be adjusted... been waiting weeks...
Recommended: Yes
