Dwan Gardner
May 10, 2019
Not satisfied
I signed an agreement to move in on April 7th and was immediately places on autopay. My receipt does not say the size of the rental unit? A few days later I decided I no longer needed the unit I completed a notice to vacate in my account and also in person on April 11th. I cleared my payment information to avoid further charges. I sent inquiries via email, website and left a voicemail again today. No âsimpleâ customer service response regarding my request. I would avoid this location at all cost.
Recommended: No
Lisa
Apr 18, 2019
Awesome service! Quick easy and affordable
The representative that helped me was very nice and helpful in assisting me with my needs. I was able to get a storage unit within a half hour and it was very affordable with no hassle.
Recommended: Yes
Lisa
Dec 31, 2018
excellent customer service
The property seems to be managed well. Carrie has provided me great customer service. The facility has fences in good repair and the automated gate seems older but in good repair. I believe the property could use some love and care in the units. Maybe some updating and a good coat of paint would really update it's look.
Recommended: Yes
Lisa
Dec 27, 2018
competent staff, adheres to the rules
This place is in need of some love. The gate is in good repair. The place is clean but could use some paint and rust converter. The door to my unit was sturdy and my lock is good. This facility is not 24 he access but I don't need that. This facility is a good fit with the thing that I require at this time. Good price point compared to the competition. And better monitoring than the competition.
Recommended: Yes
Lisa
Dec 24, 2018
excellent customer service
Customer service is excellent at this location. The location offers a decent price. Yet the location needs some love and minor repairs before they become major problems. The drive also does need the approach patched or filled with concrete.
Recommended: No
Treva
Dec 01, 2018
Great Place
I never had any problem s and reasonable price
Recommended: Yes
Pamla
Mar 20, 2018
Fantastic Customer service
Melissa made my experience easy and guided me through everything.
Recommended: Yes
Dominique
Oct 29, 2017
Sandra helped me out today and upaelled me to a bigger unit
She told me about the storage specials and I ended up an got a 10Ã10 unit
Recommended: Yes
Renee Hagers
Jul 08, 2017
Helpful
The ladies had me all set up in no time and made sure I had everything I needed.. I have 2 units.
Recommended: Yes
Stefan
Apr 12, 2017
Cheap, but out of the way in a rough part of Raytown
The units were in a ugly old run down part of a Raytown strip mall. Cheap and the service from the manager was good, the unit was as described, fairly good looking units that were clean if not exactly spotless. Doors looked a little flimsy, and the gate access was broken at the time of storage but the manager said they were trying to get it fixed ASAP.
You get what you pay for, and here you don't pay a lot.
Recommended: Yes
Dave
Jan 18, 2017
Haven't been there yet
I haven't been there yet, but over the phone everything was very professional very friendly
Recommended: Yes
Paul
Oct 02, 2016
Awesome customer service, friendly staff, clean secure facility
Awesome customer service, friendly staff, clean secure facility
Recommended: Yes
She'laya
Sep 13, 2016
Customer service was great i would definitely recommend!!!
Great place i would definitely recommend
Recommended: Yes
Camille
Jul 21, 2016
It was okay they tried to over price me at first but the lady helped
The stirage space was very small but i was okay with that. They are really high priced for no reason the qebsite said they had a special online. And i had to literally beg for the position.
Recommended: No
John floro
Dec 28, 2015
I was in imediate need of storage and when I walked in they had me a place immediately. No waiting or anything.
The people were very helpful and had me in a storage unit within 20 minutes.
Recommended: Yes
jim
Dec 23, 2015
quick friendly and painless
Recommended: Yes
jeri la grant
Sep 15, 2015
4 stars
great service nice facility, friendly staff
Recommended: Yes
Randall
Jul 30, 2015
Very nice people!
I arrived just shy of closing time and she was more than willing to stay longer and help me get set up. Very nice lady.
Recommended: Yes
Doug
Jun 29, 2015
Manger was friendly and helpful
Recommended: Yes
Tracie
Apr 26, 2015
The representative was very friendly and kind.
Recommended: Yes
Loran
Dec 27, 2014
very profesional
Recommended: Yes
Joshua
Oct 28, 2014
Quick, cheap & Easy.
Recommended: Yes
James
Sep 06, 2014
After finishing up all the paperwork in the office I left to get a lock from Ace Hardware and then returned to find that my gate code did not work. The woman in the office had left for lunch and was gone for about an hour. Meanwhile another renter allowed me into the storage area via his code after I showed him my paperwork. I placed all my items inside my storage unit and then found myself locked inside of the gates until the office lady returned from lunch. I informed her that my code did not work and she apologized and told me that they have had some problems with new account codes sometimes not working. She re-entered my number and then went out and entered it into the pin pad at the gate and confirmed that it worked.
I got this unit to store items that I take to Swap and Shop just down the road and have used it several times already. For my needs this is a great deal and easily accessible.
My advice to any getting a unit here is to make sure the code for the gate works before leaving.
Recommended: Yes
Brenetta Robison
Aug 31, 2014
Despite the computers being down when i arrived, i was still able to move in as planned.
Very good, although had a hard time finding the facility.
Recommended: No
Deidre
Jun 17, 2014
Recommended: No
Cindy M.
May 18, 2014
Price is great.
The office person, Whitney was helpful and answered every questions perfectly. I just moved in this weekend and I'm comfortable that my possessions are in a safe place for a reasonable price.
Recommended: Yes
Johnna
Apr 21, 2014
Quick, polite and pleasant, good value
They were very helpful at this location, and the price was right!
Recommended: Yes
jim
Apr 19, 2014
Recommended: Yes
Maxine
Dec 11, 2013
My experience at the facility so far has been good. I have only been there once 7/72013. The staff was very courteous and friendly and helpful. she explained all the requirements, made suggestions and assured us that we had made a good choice of service.
Recommended: Yes
Aug 16, 2013
Recommended: Yes
Ethan
Aug 16, 2013
Nice straightforward and easy!
Recommended: Yes
Steve
Jul 18, 2013
Beth sold me!
Recommended: Yes
Brian
Jul 18, 2013
Good
Recommended: Yes
Sha'Rri
Jul 11, 2013
Clean, well lit, secure, and easy to start with a great low price! Beth is a sweetheart who gives wonderful customer service! Recommending this place to everyone.
Recommended: Yes
Rev Laura B Gordon
Jun 04, 2013
Excellent Facility and Manager
I am so thankful to have found this facility - have been using storage units for years between St. Louis and Kansas City, MO and this is by far the best facility I have used. It is clean, affordable and safe. Manager, Beth is beyond competent and wonderful. She is very focused to take care of business thoroughly and with a kind heart. I highly recommend this facility.
Recommended: Yes
Lakiva
May 16, 2013
Very awesome
Recommended: Yes
Helen G.
May 08, 2013
Great
Recommended: Yes
Christina J.
May 08, 2013
Beth was very helpful. Excellent customer service
Recommended: Yes
Kikia C.
May 03, 2013
Excellent Service
Recommended: Yes
Dewayne W.
May 03, 2013
Great!!
Recommended: Yes
Frank C.
May 03, 2013
Excellent service
Recommended: Yes
Lindsey P.
Apr 22, 2013
Beth was great!
Recommended: Yes
Fred C.
Apr 22, 2013
I enjoyed working with Beth. She is very personable and through in discussing conditions.
Recommended: Yes
Tammy G.
Apr 11, 2013
Recommended: Yes
Mike N.
Apr 11, 2013
Recommended: Yes
Jason M.
Mar 25, 2013
Recommended: Yes
Julia M.
Mar 25, 2013
Beth is awesome. Very professional personable and accomodating
Recommended: Yes
J. Stanley
Mar 25, 2013
Recommended: Yes
Mike K.
Mar 15, 2013
Beth made this experience all worthwhile!
Recommended: Yes
Ralph K.
Mar 15, 2013
Recommended: Yes
Mary M.
Mar 15, 2013
Quick and easy. Manager was very friendly and helpful
Recommended: Yes
Bernard
Mar 02, 2013
Recommended: Yes
Doug
Mar 02, 2013
Recommended: Yes
Gilbert
Feb 26, 2013
Review for Property manager: Beth
Recommended: Yes
Janet
Feb 21, 2013
excellent
Recommended: Yes
Machelle
Feb 17, 2013
Very well
Recommended: Yes
Patrick
Feb 14, 2013
Very good - Personell (Beth) is helpful and courteous.
Recommended: Yes
William
Feb 08, 2013
Recommended: Yes
Donnika
Feb 08, 2013
Recommended: Yes
Roy
Jan 28, 2013
Friendly and professional
Recommended: Yes
Linda M.
Aug 16, 2012
Excellent
Recommended: Yes
David Z.
Aug 03, 2012
Recommended: Yes
Joe
Aug 02, 2012
Everything is awesome, except the new owners. They took out the dumpsters and now i got a 1/4 lot full of shipping garbage. I am a contractor that receives tons of shipments to my lot, with that comes tons of packing crap.
Recommended: Yes
CF
Jun 11, 2012
Cheaper then other places but older facility.
The prices are half that of other comparitive facilitys. Friendly staff. Online special pricing is alittle misleading. Online price is for 4 months only then price goes up every couple months. Our unit (10 by 10) is somewhat old, the walls are rusty in places and the doors are worn at the bottom. Still worth the price and the units have lights in them. Security seems good. Whole facility is on a slope so there could be flooding if the storm draines ever got clogged. (we hope not).
Recommended: Yes
Rickey McClunie
Jun 09, 2012
Good online deal, and a good on-premises staff.
The management staff is outstanding.
My complaints about the company are (1) the advertised "First Month Free," which is a big deal, was not honored. I was desperate, so I rented anyway, and (2) the website doesn't specify the rental fee of $29.00 per month is for 4 months, only.
Recommended: Yes
Laura Lee
May 31, 2012
The staff are very friendly and helpful with questions or concerns. The pricing seems to match most of the other locations I looked at in the area. The pavement if very rough and choppy to drive which was disappointing as I was storing a trailer. It is also a little difficult to get out of the parking spot because of the drop-off right next to the entrance. It is hard to see the drop off and if you don't turn just right, you could be in trouble.
Recommended: Yes
Melissa Moore
May 24, 2012
Very helpful!
I rented a small storage unit and was very pleased with the service I received.
Recommended: Yes
Dave
Apr 20, 2012
Very helpful and friendly girls at the counter, the storage was clean, and that is the truth
Recommended: Yes
Traci
Mar 27, 2012
pricing scam
The online pricing says it is $23 per month. When I got to the facility to do the paper work the sales clerk indicated it was $23 for the 1st 4 months then the price increase every few months up to the most of $41 per month. I think this is very misleading and false advertisement overall because online does not say anything about pricing increases. Overall the rate was still fair, but very misleading in general.
Recommended: Yes
