Mar 26, 2020
Outstanding professional service. A process that was foreign to me and attempting to coordinate from another city; the staff made the process easy and worry free. I can not thank everyone for their support and education. Thanks for the cup of coffee, while I relax and watch the movers. Thanks!!
Feb 05, 2020
Rancho Cucamonga Site
The Rancho Cucamonga PS on Arrow Highway is well maintained and clean. Very friendly, helpful and professional staff. Prices seem fair too!
Sep 30, 2019
Great customer service
Great customer service! Easy and quick processing.
Sep 13, 2019
Great location, great staff, and very clean facility (very important).
Aug 06, 2019
Christina was amazing
Christina was amazing. She was very helpful and has great customer service. I was 100% satisfied. Thank you.
May 03, 2019
Where do I even begin..
Where do I even begin... if I could give this place negative stars I would. First the unnecessary questions upon move in about what kind of items we will be storing in our unit! Uh what does that even matter to you what will be in our unit? Second the lies about them calling us and leaving us messages to confirm our reservation... never a missed call or voicemail! So anyways we showed up on Wednesday May 1st at 2:30pm to move in two loads of stuff and we were out by no later than 3:30pm. Cool everything seemed fine! Nope showed up Thursday May 2nd at 3pm went in to leave my ID to borrow a cart and the woman in the office who wasn't the one who helped us the day before said oh yeah you just moved in yesterday... uh yeah that was weird, how do you know, just got a really strange feeling after that, then head to our unit to find our it had been broken into and burglarized. We immediately go back to the office where Christina didn't seem at all surprised that our unit had been broken into. Was no help what so ever and couldn't do anything to help us because EVERYTHING was against policy. We immediately called the police and had an officer come out and take a report, finger print and check the cameras since it had been less than 24 hours! Also just so everyone is aware there are only cameras on the outside of the buildings and they are only motion activated by cars so they don't record 24/7 so basically are worthless. We took the load of stuff we were going to drop off back home and went back the same night to empty our unit. This location does not have any cares about their customers or their belongings. Before we left the location we did a quick walk through because we were told they employees walk through the facility several times a day and just in our area we counted 11 other units that clearly had damage from burglary. This place is awful and I would not store anything there.
Oct 25, 2018
Not sure yet this is my first...
Not sure yet this is my first experience with public storage....... So far so good....
Jun 05, 2018
Great Storage Area
I've rented a unit form Public Storage/Rancho Cucamonga on two occasions. Each time the customer service has been stellar. Shout out to Christina! The units are clean and well maintained. I didn't even look around the second time for a better place to store my things!
May 16, 2018
Sharon and Christine really made my...
Sharon and Christine really made my experience enjoyable. They were very warm and welcoming. I was able to really speak to sharon and she just made me feel comfortable. No reservations at all.
May 20, 2017
Sharon made my move in very easy. Thank you for all your help. I would recommend this place to anyone needing storage. They have great customer service.
May 11, 2017
Christina and share are an awesome team. Always helpful and knowledgable.
Apr 22, 2017
Christina, Sharon, Louise are awesome!! I highly recommend this location.
Apr 05, 2017
Christina and Stephanie were amazing, thanks for making the process painless. Clean, friendly, would highly recommend!
Mar 12, 2017
The process was flawless and professional. I had the pleasure to be assisted by Lily. Lily, greeted me with a smile, made me feel absolutely comfortable while she showed me my unit and assisted me with an upgraded unit that would reassured me the right amount of space I needed. I will refer angone to this location. Lily you're awesome!!!
Mar 08, 2017
Staff was polite, respectful and explained the services and ratesvery clearly
Aug 15, 2016
Clean and Safe Storage
Clean and well organized facilities. Safe and secure storage. Christina was an excellent branch manager that made my check-in simple and fast. She took her time to explain to me all the features and answers all my concerns. Great experience.
Sep 02, 2015
Peaces of Mine
I am not worried about my possessions. I do not have to visit my storage unit and try to ignore the sound of a wood embellishing saw of some kind being used by the customer across from my unit. (She runs a furniture redesigning business in her space.) Clean, organized, safe and in the business of personal storage, and that's all. Bet I don't get a lock compromised and a pair of my shoes stolen here!
Jul 14, 2015
Although a little pricey for the size (5Ã10), I'm happy with the service I received from Christina. Both knowledgeable and helpful.