Martin Betancourt III
Jul 16, 2021
Needed to information on a storage and got all questions answered
I am in Utah and was looking for a Storage for my mom in California. I saw your company online so made a call to your store in Pomona. I spoke with a Vanessa Vargas who was very polite, informative, but most of made me feel valued as a customer. I would recommend this place to family and friends in California.
May 19, 2021
Good location, good service
I have used this location for over a year. It is consistently clean, easy to access, feels secure. Staff is professional, easy to deal with and always helpful with any questions. I would recommend this location without hesitation.
Apr 28, 2021
I found route 66 Self Storage as I surfed on line.and was just surprised how excellent the whole process from the initial phone contact to the move in was.covet19 has peralized many businesses,but Self storage had gone above the bar to upgrade there on line rental process I'm cumputer illeterate but they made it so even I could and did rent a unit onnline thanks self storage
Apr 27, 2021
This facility is nice and clean.
Vanessa was very helpful and friendly and she is a awesome person.
Apr 26, 2021
Clean and secure facility
Easy access easy to rent, security is great
Feb 15, 2021
Route 66 is an overall good storage. Staff is friendly and units are clean.
Nov 16, 2020
Poor customer service
I had a unit reserved. I arrived during business hours with a U-Haul full of stuff. I had to return my U-Haul by 1 pm. No contact from this place. They said the power was out and could not he'll need. I said can you just look at my reservation on my phone and take down all of my credit card information and get me in the unit I reserved. She said no. WTF. How can people be do ingelpfum and rude. Do whatever it takes to make customers happy. I had to drive all over town add mikes and time to my U-Haul. Rediculos
Jul 18, 2020
Great customer service , the property is very clean.
Jan 04, 2020
This location is wonderful! There's a professional atmosphere and Martin was nice and informative! He answered all my questions and the process was quick! I highly recommend this location to anyone looking to get a storage unit!
Oct 02, 2019
Very good place to rent a storage
Sep 30, 2019
Clean and very convenient
I love the set-up of the storage. It doesn't make you feel like you're in a maze unlike some of those older storage places I've tried before.
Sep 07, 2019
perfect spot for all your storage needs including boats easy in and out
its a winner clean and easy to use
Aug 27, 2019
easy to reserve, easy to check in, very clean and organized
only thing is cant use wheeled carts after they close.
Jul 24, 2019
The lockers are clean and spaced out well
I didn't like the mandatory insurance, facility is nice and clean
Jul 04, 2019
I would recommend this facility to my friends& Family.
Just feel right at home with the whole experience employees are so friendly and go out of their way to make your somewhat frustrating experience a great one. Prices are great ..
Jun 28, 2019
We have had our moms storage there for years and now got one of our own- customer service is always so great! Thank you
Jun 01, 2019
Great place and Great Hours
Super friendly staff! Martin was especially helpful in answering all of my questions and making sure that I was completely satisfied.
I highly recommend Route 66 Storage.
May 31, 2019
It is good customer service:)
The receptionist, Vanessa, she was very nice!
She explained the detail well to me when I made a reservation.
I'd recommend this storage!
Mar 29, 2019
Martin was very helpful and knowledgeable.
A positive moving experience in stressful times.
Jul 30, 2018
Very good overall.
I am very pleased with the helpfulness of staff and the cleanliness of the facility!
Jun 03, 2018
The staff is very kind and professional.
May 18, 2018
Great friendly service. Easy to use facility. Nice decorations in the front office. Only suggestions is to install door-stops on the unlocked doors that lead to the units.