Jul 18, 2022
Rude, loud, and obnoxious manager
I was told that if I didn't have homeowners insurance then I would need to purchase insurance from them at $14.00 monthly. I explained that I do have insurance, they said great and waived the $14.00.but while on the phone with them they never once asked me to bring a copy with me on moving day. So I show up on moving day and wasent allowed to move my stuff until they recieved a copy. I explained then why didn't you tell me that over the phone? I couldn't move my stuff in until the next day and not once did they apologize or appear empathetic in any way. Instead the store manager went on to lecture me and bragged about how she carries her policy on her phone at all times. Good grief! Who carries their homeowners insurance in their phone?
The only reason I'm using them at this point is because I had a packed Uhaul with nowhere else to go. Zero stars for these folks. So rude, loud, and just all around obnoxious.
Jun 28, 2022
I was able to pull right and back my trailer into its new spot. Jose was very cordial and helpful, itâs been a great experience.
Carlos & Dawn
Apr 11, 2022
Worst experience ever
All staff in person and over the phone has no idea of what empathy means or if that word even exists in their vocabulary.
3 days in to the contract was my truck parked in the facility and so suspicious my the fence gets broken in and they take only MY truckâs catalytic converter. Wow
Mar 29, 2022
Fantastic customer service.
The customer service at this location was incredible. Juan was the individual who assisted me when purchasing a unit. He was not only helpful, kind, and informative but he kept a smile on his face the entire time. If I could give Juan more than 5 stars for his customer service, I would.