Apr 15, 2020
Fast service, easy entry and just what I needed.
The facility is like new and very well kept.
Ricardo Romero Cervantes
Mar 27, 2020
The person there were so professional...
The person there were so professional help me with my 10x5 storage so glad and happy with my rental unit.
Mar 06, 2020
Good location but bit pricy.
Good location but bit pricy. Clean storage and nice staff.
Feb 05, 2020
Great service, I would definitely recommend
Great customer service and provided the perfect unit
Feb 04, 2020
Excellent service, safe and clean grounds. The parking area is need of additional parking space
Aug 26, 2019
From the first call I made to inquire...
From the first call I made to inquire about price and availability, I have been totally amazed with the staff that has assisted me. They were all professional, helpful, friendly and well informed. I am very pleased that i have selected your company for my storage needs
Jun 24, 2019
This is a great storage facility
Debbie is a true professional. Very knowledgeable and efficient, very courteous and friendly. The facility itself was very clean and you could tell very well maintained. Security is taken very seriously and appears to be a safe environment.
May 21, 2019
I'm happy with my choice of Public...
I'm happy with my choice of Public Storage. I have rented at this facility before, and so I knew about how they operated. The manager, Debbie was very helpful, and I got a real good spot at a rental that was better then the competitors. I would recommend Public Storage to anyone with the need.
Mar 28, 2019
Manager was Awesome
Manager was Awesome. Pleasanton CA site. Think her name was Debbie
Jan 03, 2019
Quick, simple, great customer service, excellent, clean., easy.
Jose Heredia Flores
Dec 18, 2018
We were suppose to get 1 month free but...
We were suppose to get 1 month free but we didn't get 1 month free what a rip off we had to pay $92. When our monthly payment is $270. I guess something is better than nothing.
Dec 06, 2018
DOUBLE CHARGING LOYALTY
There is absolutely no reason to charge a long standing customer double of what a new customer would pay for the exact same product. For instance, Disneyland charges one price for their admission. You can't buy a ticket anywhere else on the planet for less than the main gate. That's for a reason. Yes, they have promotions and they also reward frequent visitors, but they certainly don't charge anyone double. Get your act together David, before everyone moves out.
Aug 02, 2018
Available, clean, secured location
Diane Mc Kinzy
Jun 28, 2018
Kayla was so very informational about...
Kayla was so very informational about storage she helped me get another unit prior to seeing another unit that had a little tare in the roof. It hadn't been cleaned out yet prior to someone moving, but did not at all mind showing me another that had metal roof, just right for me and although I want sure if everything would fit she simply stated we can transfer you into another storage unit as long as I didn't mind moving all thing from the other. Very patient and courteous. Great location, access and I have the number incase I need any assistance. & Picked up a room refreshner to keep my things fresh while in storage. Thanks Kayla when moving it can be difficult any good is experience needs is appreciated.***
Jun 25, 2018
Highly Recommended. Debbie is delightful to work with at the facility on Stanley in Pleasanton. I had a very smooth transition from sign up to move in.
Jun 05, 2018
I very been with public storage now for...
I very been with public storage now for at least 3 yrs and have experienced nothing but good service. Debby the manager of my facility is excellent and has a great customer oriented personality. I have recommended public storage to many people, some who I know are customers now. Thank you
Jun 05, 2017
Debbie is super helpful ! After I booked a space for my camper online, she called me to confirm arrival time, and went the extra mile to overcome a couple of technical issues with the registration. Could not ask for better customer service !
May 24, 2017
Debbie was a blessing
Debbie was a blessing
May 11, 2017
LOVE LOVE LOVE DEB! - She is always so helpful. We have several storage units - she has helped us with each one. Made our move much easier. Great Place for storage needs or moving supplies.
Mar 08, 2017
I have rented a storage unit from this facility several times in the past decade. When I needed storage again I didn't hesitate to come back here. Debbie has always been great, cheerful and helpful. I was also helped by Kyle, he did a great job. Thank you!
Mar 05, 2017
Debra was really easy to work with as well as all the other people that work there. It was clean and dry. I booked online and it was a super easy and good experience. I was there for 6 months. If i need more storage thats where im going. Cheapest anywhere! Thanks guys!
Feb 21, 2017
Great help from Kyle in settings us up with a storage space
Kyle was very patient and showed us the spot I had reserved and was able to accommodate us with more space as the one spot I had was not large enough. He also was very helpful when I returned and could not open the door and then also provided a longer string for us to reach the light (we are a little short).
Dec 18, 2016
Debbie and staff are great. I needed to store motorcycles and she offered good solutions for my requirements. Facility is clean and well maintained. Would go back to them again without hesitation.
Apr 05, 2016
Friendly and helpful
Debbie at Pleasant Public Storage was so friendly and helpful, she even let us borrow her hand truck. I am confident that I chose the best place to store my belongings.
Jun 30, 2015
opine of mine
first of all, i should give ps storage 2 stars for their un-loyalty to long time customers, but Debbie is the reason you get 5 stars today....mike ponti was a long time renter of a storage unit and always paid on time at your Pleasanton location. yet, he was forced to move because his loyalty got him nowhere - compared to someone off the street that could rent the same space for $36 cheaper. that is not good customer service.... on the other hand, manager Debbie and employee Chris are %100 outstanding professionals in the way i've been treated. everything was fast and courteous. i hope i don't have to leave due to my loyalty going unnoticed - which is no fault of their own. ps storage needs to honor their long time renters!!
May 08, 2014
Their key word: communication
They believe in fluent in communication therefore the customers will feel very confidence in their business. Through my experience, I was informed that my car cover was half covered due to strong winds so I am glad to be aware of it rather than nothing. Cheers to their beliefs!
Mar 20, 2014
It's the customer service that made me a fan!
Public storage is a commodity. Once I lock the door, every provider's storage is the same. Beside price, the only way to stand out? Provide outstanding customer service. In this case, Public Storage in Pleasanton did that. The manager, Debbie, was thoughtful, patient and completely focused on my satisfaction. I checked out several storage companies before I made my choice. She made all the difference for me.
Feb 27, 2014
COURTEOUS PERSONAL SERVICE WITH IMPECCABLE CLENLINESS
I could not say enough good about this location, Debbie runs a top notch property that can't be compared to any other storage facility in Pleasanton. The professionalism that she demonstrates reflects the passion that she has for this location. She treats it more than just a job, she treats it like it's hers, and she cares about the customer as if they were family. With the recent passing of her husband I thought that there would be a disruption in the quality of service. But what I experienced was someone that persevered through adversity. I consider myself to be fortunate to have Debbie running a first class operation.