Joni Kay
Jul 24, 2023
Kim was great. She made the difference.
Kim was great. She made the difference.
Recommended: Yes
PJS
Nov 27, 2021
Great place
Great place at a reasonable price
Recommended: Yes
Brian Martin
Feb 08, 2021
The service was great!
The service was great! The place is really large and most of the units are indoor. The only downside was that there was one employee working on a Saturday, so I had to wait awhile before I could get checked into my unit.
Recommended: Yes
J Brown
Jan 20, 2021
Nice clean facility
This Public Storage is a nice facility, clean and well managed. The facility has Technology that allows you to unlock the doors and gates via your smart phone.
Recommended: Yes
Raymond Hammer
Nov 06, 2020
Staff is GREAT
Staff is GREAT
Recommended: Yes
Tom
Jun 09, 2020
Professional staff fast and efficient.
Professional staff fast and efficient.
Recommended: Yes
H. Wallace
Apr 13, 2020
The office staff was very kind and...
The office staff was very kind and efficient! They made move-in paperwork a breeze.
Recommended: Yes
Steve Reneau
Apr 07, 2020
great place
great place for storage
Recommended: Yes
Linda
Feb 09, 2020
I have used this public storage...
I have used this public storage facility at this location before, about 3 years ago, I was very impressed and happy with the service and the employees there, then and now. That was the only reason I went back. I know I passed more than five(5) PS facilities, but I always wind up here. Some of the same familiar faces were there and some new as well, but as a whole very professional and very helpful, never rude. Thanks PS for super customer service.
Recommended: Yes
T. Thomas
Jan 07, 2020
Great experience!
Great experience!
Recommended: Yes
David Koch
Dec 10, 2019
Fast and easy
Good customer service fast with pre-registration online
Recommended: Yes
William Ludvigson
Sep 30, 2019
Kim the lady we delt with was amazing ...
Kim the lady we delt with was amazing definitely recommend this location.
Recommended: Yes
Carole
Sep 18, 2019
My First Personal Experience When Renting A Storage Unit
I was handled with professionalism and care when I arrived at one of the Public Storages nearby. I feel very taken care of, and I have a peace in mind that my belongings will be well-taken care of while I'm waiting to purchase a home.
Recommended: Yes
Catherin
Sep 14, 2019
We had a great experience
We had a great experience. We were shown exactly what we asked for, so we rented the space. We will need it for 7 years.
Recommended: Yes
Alex Davis
Jul 29, 2019
Great customer service.
Great customer service.
Recommended: Yes
John Whittemore
Jun 18, 2019
Friendly people
Friendly people. Easy check in. Everything is good so far..3 days
Recommended: Yes
Lori P.
Jun 17, 2019
I was very pleased with the helpfulness...
I was very pleased with the helpfulness of Kim. She showed me my locker, how to get in and out and answered all my questions. She is a great asset to your company in her friendliness and knowledge of the business.
Recommended: Yes
Garden Girl
Apr 22, 2019
Great Experience
I used Public Storage at 2200 Avenue K in Plano and I would recommend this facility to all my friends and family. Kim the manager personally assisted my husband and myself and was very professional, helpful, and kind. It made our rental experience so much easier. Garden Girl
Recommended: Yes
Paul Krusac
Jan 25, 2019
I have been a very satisfied customer...
I have been a very satisfied customer until I donated some of the items in my unit and chose to downsize. I then found out that the unit I was paying almost $250 a month to rent, would rent to a new user for almost $100 a month less. You would think the company would reward it long term customers with some kind of thank you in the form of lower rates. The rental price kept climbing over the years. Maybe it will be better to change units every few years instead of staying in one for as long as I did. I originally rented in 2006.
Recommended: Yes
Mark Eggers
Nov 07, 2018
潇摯
Good, but I don't like the hidden charges. State them in plain words on the website. ($1 move in and $24 fee, Insurance each month, etc).
Recommended: Yes
Tim McCord
Oct 14, 2017
The people who helped me were all very ...
The people who helped me were all very nice and accommodating. The place is very clean and the security is outstanding, though I would like to see more cameras on the floors.
Recommended: Yes
Kimberly Myrick
Jun 06, 2017
Excellent customer service! Kim is always so friendly and helpful. Recently, Courtney, made an extra effort to help me and I really appreciated it.
Recommended: Yes
Reina Cisneros
May 27, 2017
The customer service was great! Nancy was very helpful in getting exactly what we needed .I will definitely recommend to my friends and family.
Recommended: Yes
Melanie Stocks
May 11, 2017
I called several self-storage facilities and promptly received a phone call from this location. My questions were answered and no pressure was put on me to rent a unit. I scheduled a tour to see the facility. All staff were very welcoming and friendly. Alana gave me the tour and completed all my paperwork, patiently explaining everything. She had a genuine smile throughout the process...quite refreshing to see. The insurance coverage offered by Public Storage is reasonable. I highly recommend this location to anyone seeking storage.
Recommended: Yes
Shopper
Mar 08, 2017
Not the correct information.
Everything was pretty easy as far as getting the unit and signing the paperwork. The only complaint I have is that, I was told that I had to pay the pro rate by the first but when you call and speak with someone else they inform you that you have to pay it by the date you received your unit. That you get the full month before you pay the pro rate fee. It would be the following month that you have to pay by the first.
Recommended: Yes
Rachel Blanton
Feb 15, 2017
I dealt with incredibly nice representatives both on the phone and on site. I had an understandable and simple tour through the facility, and an easy to follow explanation of the code and gate systems. I also got a wonderful deal on my unit, and was pleased to have insurance offered to me in the office. Overall, I would definitely suggest PublicStorage. Especially this location! Thank you so much for your help, Kim!
Recommended: Yes
Betty Lance
Jan 30, 2017
we sold our home and needed to utilize storage facility prior to moving into our new home. we leased this storage space for 8 months. when we picked up our storage everything was in the same condition as it was when we stored it. we were so happy. there is no evidence of any rodent or any type of pest activity at all. all of our belongings were safe and clean. also the staff was friendly and always helpful and we always felt safe no matter what time we arrived. thank you so much Kim for making our storage experience great.
Recommended: Yes
Jennifer Jolly
Nov 29, 2016
Great customer service!
The staff was very friendly and took the time to go over all information. I was very pleased with the level of service I received.
Recommended: Yes
Larry Austin
Jun 07, 2016
The price is right and the location is close by
After signing up for storage at the Avenue K location, I shared my storage plans with the manager. Kim, the manager at Public Storage, gave me great advice and gave me good tips about keeping my electronic gear and fine wood furniture safe from humidity. I appreciate all the help and all the extra time she spent introducing me to the facility. I intend to keep my extra furniture and my extra electronic gear stored away for the next year. I feel confident that Public Storage is the most inexpensive climate controlled solution to storing my valuable extra gear until I finally have room to bring it back into my home next year.
Recommended: Yes
Sierra Brown
Jun 07, 2016
Cindy was great!!
Move in was so easy and Cindy was so great!
Recommended: Yes
David Garcia
Jun 07, 2015
Great Customer Service
My unit is in Plano TX ... Kim did a wonderful job explaining everything and courteous. Very clean the spaces and secure/ I do highly recommend the PS in 2200 Avenue K in Plano TX
Recommended: Yes
Lucretia Renee Stephens
Feb 26, 2014
Easy access and great location!
You know I like the location cause its close to where I live. I also like the fact that they have inside storage units and not just storage units you have to access outside. The only thing I don't like is the late charge policy.
Recommended: Yes
Ajay Dabral
Feb 26, 2014
Average service , low standard customer service !
Not impressive for how services are provided , and money is charged !
Recommended: Yes
