Prime Storage - Phoenix E. Indian School Road

2020 East Indian School Road
Phoenix, AZ 85016
41 reviews
We are experiencing high demand and can’t guarantee availability tomorrow. Reserve today with free cancellations.
How It Works with Free Cancellation
1. Reserve a Unit
2. Visit the Facility
3. Decide to Move In
$54.00 - $399.00
Available Units: Show All
5' x 5' Unit

Climate controlled, Interior

First Month Half Off

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $54.00

per month
No CC Required
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5' x 5' Unit

Climate controlled, Floor 1, Interior

First Month Half Off

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $64.00

per month
No CC Required
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5' x 5' Unit

Climate controlled, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $69.00

per month
No CC Required
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5' x 5' Unit

Climate controlled, Premium unit, Floor 1, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $74.00

per month
No CC Required
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5' x 5' Unit

Climate controlled, Floor 2, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $74.00

per month
No CC Required
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5' x 5' Unit

Climate controlled, Floor 1, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $89.00

per month
No CC Required
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7.5' x 10' Unit

Climate controlled, Floor 2, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $114.00

per month
No CC Required
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7.5' x 10' Unit

Climate controlled, Premium unit, Floor 2, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $121.00

per month
No CC Required
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7.5' x 10' Unit

Climate controlled, Floor 2, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $129.00

per month
No CC Required
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10' x 10' Unit

Climate controlled, Interior

First Month Half Off

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $133.00

per month
No CC Required
Continue
10' x 10' Unit

Climate controlled, Premium unit, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $144.00

per month
No CC Required
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10' x 10' Unit

Climate controlled, Floor 2, Interior

First Month Half Off

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $145.00

per month
No CC Required
Continue
10' x 10' Unit

Climate controlled, Premium unit, Floor 2, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $152.00

per month
No CC Required
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10' x 10' Unit

Climate controlled, Floor 2, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $163.00

per month
No CC Required
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10' x 15' Unit

Climate controlled, Interior

First Month Half Off

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $194.00

per month
No CC Required
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10' x 15' Unit

Climate controlled, Floor 2, Interior

First Month Half Off

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $206.00

per month
No CC Required
Continue
10' x 15' Unit

Climate controlled, Premium unit, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $209.00

per month
No CC Required
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10' x 15' Unit

Climate controlled, Premium unit, Floor 2, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $214.00

per month
No CC Required
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10' x 15' Unit

Climate controlled, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $216.00

per month
No CC Required
Continue
10' x 15' Unit

Climate controlled, Premium unit, Floor 1, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $239.00

per month
No CC Required
Continue
10' x 20' Unit

Climate controlled, Floor 1, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $319.00

per month
No CC Required
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10' x 30' Unit

Climate controlled, Floor 1, Interior

Due to limited availability, this unit group cannot be booked this far out. Select a closer move-in date to book this unit. $399.00

per month
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About
Welcome to Prime Storage – East Indian School Road in Phoenix, AZ. We are your affordable, professional choice for self storage, serving many neighborhoods in Phoenix, including Camelback East Village and Encanto Village. Our location is conveniently located near the N 20th Street and East Indian School Road intersection, right off the Piestewa Freeway and across the street from Leslie's Pool Supply Store.

Visit our East Indian School Road facility today and let one of our friendly, knowledgeable Arizona team members assist you in choosing the right self storage unit for your needs. This Phoenix location features units that are ideal for students, individuals relocating, golfers searching for extra storage, and more. Our features include climate control, elevator access, and a covered loading dock. Reserve your storage unit now!
Features
  • Elevator available
  • Video cameras on site
  • Vehicle requires insurance
  • Vehicle requires title
  • Handcarts available
  • Moving supplies for sale
  • Email billing available
  • Accepts mail/packages for tenants
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Insurance required
  • Insurance available
  • Homeowners/renters insurance accepted
  • Cash accepted
  • Checks accepted
  • Credit cards accepted (Visa, Mastercard, AMEX, Discover)
  • 10% military discount (active-duty)
4 out of 5 stars - based on 41 reviews
Customer Reviews
Ani Oct 04, 2021

Get a professional manager

Upon going to Prime I was met by a lady named Pam that was very courteous, efficient and professional. I thought surely she was the Manager! Upon meeting the real female manager; I noticed her obvious disdain for an elderly customer that had mental issues. That was after she was done goofing off with a male counter part. I was shown by another customer that this manager went into my storage unit on two different occasions! My unit was paid up to date. There was nothing in that unit illegal or illicit. Persian rugs, speakers etc. being an Army veteran I have had several storage units. I called upper management, and they were very complacent. No problem I moved.

Recommended: No

Sal Sep 30, 2021

Great safe place to store your belongings

Great customer service clean facility

Recommended: Yes

Valerie Sep 01, 2021

Great Service

They were kind and accommodating. All my questions were answered and they helped me with all my concerns. I went there and a kind gentleman helped me find my locker and helped me buy a lock. I appreciate the great customer service.

Recommended: Yes

Marvin Todd Levy Aug 04, 2021

My code did not work after the second time

I could not get into my unit on the second day and my third try because the code was not recognized. It was very frustrating and I had to wait for other people to open the doors so I could get in on their code.

Recommended: Yes

TJ Schulz Jul 28, 2021

Great service

When I arrived I had already had a unit reserved which was listed as first month free, but when Pam looked at the unit in the system it wasn't listed as being available for first month free, she did a great job at finding a unit that did qualify and she was extremely nice and knowledgeable. The facility was very clean, especially for someone used to the dust and grime that comes from outdoor storage units

Recommended: Yes

Cheryl Stanley Jul 07, 2021

Great experience

Bertha made it so easy for us. She was very kind and helpful, explained everything.

Recommended: Yes

Mary Gonzalez Jul 02, 2021

Rented 10x10

Pam was helpful, the storage 10x10 very clean. Accesible next to elevator.

Recommended: Yes

Valerie Jun 20, 2021

Pamela at Prime Storage was very helpful and quick!

Pamela was kind and made the process very quick and simple! She is wonderful!!

Recommended: Yes

Glenn BurnSilver Jun 16, 2021

Easy load-in, access and the "residents" were quite friendly too!

Arrived at 6 a.m. to load-in before it got "hot" (already 88 degrees) and was greeted by a several facility "residents." ALl were friendly and one offered to help us move-in "for a small fee." We declined. Place was abuzz with activity. Many people just waking up it seems. Had no issues getting up the elevator and to our storage space. It was clean (as were the halls) and we quickly filled it up. Didn't need the offered help either! Grabbed a cup of coffee at the shop next door, and hit the road. Good overall experience--clean, easy and reasonably priced ($100 less for same space 10 miles away), despite all the "residents" coming and going. PS: Pam was super helpful at registration.

Recommended: Yes

Nathalie Jun 11, 2021

Unreasonable price hikes

I was a customer for only a few months when Prime Storage (Indian School Rd. location) increased my unit rate by 36%! For a large unit that was about $124 more. Who hikes up rates that high, and shortly after I signed their agreement and move my things in. Tried talking to management and corporate office with no help or call backs. It seems unfair practice to increase your rate so high and so soon after you just moved in your things. A small yearly percentage increase is understandable but this just seems wrong.

Recommended: Yes

Jamal Williams May 30, 2021

Great facility with great location

I love it here. It’s clean with great workers!

Recommended: Yes

Cyd Weintraub May 29, 2021

Pam was awesome

Pam was very well-informed and efficient and she took care of us immediately

Recommended: Yes

Johnathan Hughes May 16, 2021

Lady that helped me was super helpful and the facility was cool and clean.

The staff was very helpful and offered carts and gave great directions. She personally walked me to my unit so I could find it. The building itself has multiple entrances that are all easy to load into. It was cool and clean inside of the building the facility is very secure. 10/10. Absolutely recommend

Recommended: Yes

Wes Reynolds May 16, 2021

Increase in cost was too quick, too much, and too often

When Prime took over this location, I spoke with a person in the office to update payment preference. I was told that there would be no major price increases. This turned out to be a lie, as the price has increased at least twice, and significantly. We are now actively looking for alternate storage solutions for more appropriate cost. I do not recommend this location or company

Recommended: No

Kalinda May 14, 2021

Avoid this place at all costs!

Horrible pricing and even worse customer service. Arbitrary price increases for no reason after only a few months. Avoid at all costs!

Recommended: No

Mike May 12, 2021

Quick, simple and transparent

Setting up a unit was quick and easy. They even provide locks for purchase which is great, seeing as I didn’t get one before hand. Entry is simple and times are made clear. No issues other then possibly price, but honestly who doesn’t complain about that these days. Great place in the middle of the city to store stuff for those with smaller homes

Recommended: Yes

Pudding tane May 11, 2021

Need to open Sundays and by 9am daily

WSeekends are the only time most of us have to do things like come to the storage u\nit. I arrived Sunday to get into my unit for some very important things and you were closed-unbelievable! So then I anxiously arrived Monday morning at 8:45, unable to enter until 10:0am-unbelievable! I would not have taken space with you if I knew this. I presumed you were like other storage units and open 7 days a week.

Recommended: Yes

Mary Jones May 11, 2021

Convent and easy to make payments

I like that I can pay in advance

Recommended: Yes

Madi P May 11, 2021

Amazing storage

We started renting before it was renamed to Prime storage. The pricing increased greatly under new management but we also started renting during the peak of Covid. I’m sure the new management is kind but we havent had much contact with them. Facility itself is so nice!!!!

Recommended: Yes

Michael willis May 11, 2021

Basement smells like cigarettes

Im happy with the location and the pricing but the basement smells like someone is living in the room and chain smoking cigarettes or your staff goes down there to smoke on their breaks. Will be delivering more items to my storage this week and if it still smells like cigarettes, I'll be cancelling my contract and moving elsewhere.

Recommended: Yes

Paul Johnson May 11, 2021

Convenient location, easy access.

This location has mice. No action has been taken or contact to me regarding the findings which we showed to the staff on duty. The management has changed hands and there was a disconnect in paperwork and information transfer.

Recommended: Yes

Kristen Donat May 11, 2021

This building is not secure.

I am currently seeking a new storage company with which to transfer my 4 units. This building is too easily accessible by people who don't have units there and the carts are constantly being stolen by the homeless leaving the paying clients with no way to get their items in and out if there are more than 3 clients there at a time. The movers propping the doors open is always a problem and one that the staff turns a blind eye to. I appreciate the cleanliness improvement that the new company has made but if anything else is wrong in the building there is no manager at this sight to talk to.

Recommended: Yes

Michael Shirey May 11, 2021

On-line services highly recommended

Clean and easily accessible for people with handicaps. Friendly people that can assist you with your needs and wants.

Recommended: Yes

Pedro May 11, 2021

Really nice secure storage place

Love it, clean facility with air conditioning

Recommended: Yes

Chris May 11, 2021

Nice facility and easy access

I was impressed on how easy it was to get a storage unit on short notice. Additionally, the facility is clean and the access is secure and easy to navigate.

Recommended: Yes

Veronica wendt May 02, 2021

Clean facility and great customer service

When I first arrived at the storage unit building, I was quickly able to get to my unit. The people working were helpful and also found me a cart because I had a lot of things.

Recommended: Yes

Zane Dzikonski Apr 08, 2021

simply great!

Super friendly clean convenient and chill. Stores stuff as advertised. Kinda awkward no ramps for carts one end. It’s one of toes things that make you go hmm and makes life interesting

Recommended: Yes

Amanda Nelson Mar 31, 2021

Awful

Awful, water damage without notice, recent issue raised rent unannounced, added insurance to bill without notice when we’ve had our own insurance from day One, increase of $33 monthly, NO NOTICE, received notice today in bail effective 4/1. Unsafe feeling If I visit my unit alone, pretty sure at least 2 situations of homeless people using small units as their home. Overall terrible.

Recommended: No

Lenna Shepard Mar 29, 2021

Always hard to move

They got right back to me very helpful and amazing customer service

Recommended: Yes

Desiree Van Dyke Mar 28, 2021

Excellent customer service, clean facility, helpful staff

Prime storage was no-hassle move-in, clean and friendly place. I trust that the place is secure and well- managed.

Recommended: Yes

Amy Martinez Mar 24, 2021

Great

The acting manager that's there at this time she is awesome and great I really think you guys should acknowledge her she replaced taking over the store as of now Rebecca that no longer is with you I'm sorry but I didn't catch your name but she's there every day working her butt off and has the best service offered

Recommended: Yes

Glenn Fisher Mar 23, 2021

The place is clean but there are management issues.

I was with CUBE STORAGE. I was not informed when they became Prime. Every month I would call to make my payment I was told I had 3 units! I did not I had 1 5 ft. Customer service BECKY kept insisting I had 3 units and needed to pay for them. I gave my name unit #, address, phone She said I can't help you, wrong info! I asked for her boss she refused saying wrong information. I went in person to the mang. office the girl there was great she helped resolve the issue after months of dealing with this. The phone center....I would not recommend using it. My rate was increased after being with them for just a few months like 3 or 4 months. They need to get their act together.

Recommended: No

Maggie Zombro Mar 23, 2021

No problems just rents are high

Rates are high other than that place is very clean no problems with anything or anyone!

Recommended: Yes

N Lara Mar 22, 2021

Would look elsewhere

Would be careful renting here. I started my rental at 295 per month and 6 months later it is now 365. I would look elsewhere.

Recommended: No

Madge Kunkel Mar 22, 2021

Not happy!

Since Prime Storage has taken over I have had nothing but trouble and frustration. They immediately raised the price and then tried to insist I use their Insurance. I hand carried my insurance policy to them showing that my policy is MORE than adequate as I live in a large home and property.. the next billing statement they charged for the additional insurance. I called and they said they would credit and it would not happen again. I was never issued a credit and once again have been charged for insurance. We are waiting for our new home to be completed so we can close this sorry experience of storage.

Recommended: No

Steven Z Mar 22, 2021

Clean, neat and safe!

Haven't had any problems since Prime Storage took over my Cube Smart Storage location. Still kept immaculate. Office personnel are very helpful and immediately resolve issues that may arise. There's even more push carts available now throughout the facility!!!!

Recommended: Yes

alfredo Mar 22, 2021

guy with friends and his pitbulls and transients too stay after hours

tenant and his woman and pitbulls treat storage as a hotel staying 3-4 times a week till early morning hours sometimes other cars show up after hours too as they let them in. Ive witnessed them cracking door open a 1/4 of a inch then slide a envolope or stick to trip the door open sensor after hours and now homeless do it also now and trash toilets daily

Recommended: Yes

Seth Hopkins Mar 22, 2021

Pointless price hike

Was happy with the CubeSmart facility but the new owners instituted a fairly dramatic price hike about a year in that was unfounded. Just greedy I suppose. I'm stuck working in another state and can't get back anytime soon, so I guess I just have to suck it up.

Recommended: Yes

Peter McNamara Mar 22, 2021

The online application is a disaster.

As above it makes it very difficult to manage my account.

Recommended: Yes

David Mar 22, 2021

Excellent Staff

A very clean and well-managed facility. I made a mess with some bark in the hallway and in the unit when I changed units… The staff wouldn’t hear of me cleaning it up, and insisted they do it themselves. They are very helpful with paperwork, very personable. Great place! 👍

Recommended: Yes

Karen Cranford Mar 22, 2021

Awesome customer service.

I love this place the staff is very helpful and it's one of the cleanest storages I've ever seen also there's a broom and dustpan hanging for you to use. One of the most important to me is you feel safe and comfortable when you're there no matter the time I would recommend it to anyone.

Recommended: Yes