Aug 03, 2019
Great customer service
The online pricing process was excellent, I knew all the costs before I went in. The promotion was a real money savings
Jan 21, 2019
Great Customer service !!!!
Dustin was great and it was simple and fast and he was very sweet and kind!!
Nov 06, 2018
Overall great experience.
Modified our reservation last minute to accommodate our additional storage needs. Great service!
Oct 20, 2018
Be ready to present insurance coverage for everything youâll store in the unit.
Sep 21, 2018
Very good service
Customer friendly. Clean and easy in and out
Sep 20, 2018
The staff at this facility were very nice, and helpful.
Mar 07, 2018
Friendly and fast
I had a great experience renting a space a d returning a rental truck.
Sep 12, 2017
Easy to get to the facility. Also clean and well maintained
Jun 13, 2017
The people were friendly, the location is extremely clean and it is Very accessible
Jun 07, 2017
Great customer service and pretty good pricing for the size
The pricing for the units is probably the best in Parker. The place is clean, friendly staff, and easy to access.
Dec 07, 2015
Friendly staff, easy access and close to home
Oct 19, 2015
Wait time was ridiculous
Waited almost an hour to get checked in and get into my unit, had people sitting around waiting that were there to help. Service was good tho
Nov 13, 2014
Friendly staff, easy entry, good experience. Stephanie was awesome
Sep 11, 2014
Aug 07, 2014
Jul 04, 2014
Jun 20, 2014
May 16, 2014
Great experience with Steffany! She is so friendly and was very knowledgeable!
Jul 26, 2013
Things started out pretty normal as one would expect from a storage facility. Then one day I stopped by before the office had opened to pick up some tools that I needed for a job and the secuity gated would not operate. Several calls to the main office and assurnances the someone would arrive to correct the problem ended with no results and I had to leave for my job without what I needed. Then one day I stopped by my unit to get something to find that it was full of dust and dirt caused in the process of the lot being re-paved. Numerous complaints to the manager or whoever was on duty in the office got me no where. When I complained to the main office I was advised to call the district manager and he would be sure to resolve the problem. Two phone messages to him have never been returned. When I vacated the unit sometime later I ended up cleaning all of my things before loading. And last but not least, sometime after vacating the unit I was charged for another months rent even though I followed their check-out guidlines completety. Again, numerous calls and vistis to Twenty Mile Storage as well as phone call to the main office and converstions with "ML" have achieved nothing. The last time that I talked with "ML" he suggested that I call the district manager for a quick resolution. I informed "ML" that he does not returns calls but I would give it anouther try.
Jul 03, 2013
poor customer service/mislead on price
the boy working that day was rude and not helpful. He would not honor the 50% off first month and had horrible customer service skills. Also claimed he did not have the unit i was told over phone was avaiulable. Had to just walk away. Will NOT consider them.
May 21, 2013
Very courteous staff
Feb 24, 2013
Great customer service
We were treated very friendly, we were assisted with respect and he went that extra step to help our move in day go smooth.
Dec 19, 2012
Easy to get too. Friendly staff. Well maintained and secure
Jun 30, 2012
Outstanding Customer Service
David, as well as the rest of the staff, at 20 Mile is outstanding when it comes to customer service. David went well beyond what could have been expected of him and made the move-in process extremely smooth. Cannot say enough about this facility!!!!
Jan 09, 2012
Best price I found, great service
Feels friendly and helpful. They remember who I am and the facilities are clean and organized.
Dec 22, 2011
change in staff not so good
I have rented a unit at this facility for some time and the previous staff (John & Carol) were so helpful and thoughtfull. The current staff seem to be cold and impersonable. Granted it has only been a month, but the service and attention is lacking from the previous staff.
Dec 21, 2011
Never had a problem; always helpful.
The staff were always helpful and friendly every time I had any dealings with them. I appreciated their personal touch.
Dec 19, 2011
Good choice for us. Location and price
Had the correct storage size for us upon date requested. Billing has been accurate and trouble free. Communication has been very good.