Simply Self Storage - 2025 N Hicks Road - Palatine

Thank you for all your help!

Very clean facility! Staff was very knowledgeable and helpful! Great prices

Recommended: Yes

Able to reserve in one day.

Clean facility. Cust service is really great. Josh Bednarski was very polite, professional & helpful. I’d recommend this facility.

Recommended: Yes

Great Place

The customer service was great. Didn't feel like i was being forced to move in there. I was told all the terms up front and was very satisfied with the place so far.

Recommended: Yes

Friendly staff

Tom was very knowledgeable and helpful. He explained everything I had questions about and was also very personable.

Recommended: Yes

Great place

So far everything has been great!! Customer service is great too!!

Recommended: Yes

Very Easy Process!

I was super impressed with how easy the entire process to get the unit was. I applied on-line and got a quote - and form there on I had reps from the facility contacting me to narrow down a move in time. My schedule is hectic and all over the place - and they did a great job in following up and being flexible. The unit was clean upon arrival and they helped me get all the paper work done quickly and explain rules and limitations. I truly appreciate how easy it was to get this unit and from the sounds of it it will also be easy to move out. I don't know if I would ever move again without renting out a storage unit to 1. declutter and 2. be the inebetween grounds.

Recommended: Yes

Great place for your storage needs

First time renting, and I was very pleased with the location, cleanliness and the staff. I would recommend getting a new system for adding new customers, took way too long to check out!!!

Recommended: Yes

Very good experience

Very efficient and smooth move in.. everything was explained thoroughly and unit was spotless and ready to move in. Would definitely recommend this facility for any storage needs

Recommended: Yes

Nice unit, helpful staff

We were able to view and secure a space immediately after booking online. We were under the impression there were climate controlled units, but they are non at this location.

Recommended: Yes

Good storage with easy access

I rented and moved an apartment into storage within two days. People we friendly, enough room in the parking lot for larger uhaul trucks, and nice space. Insurance is required to rent, and provided at the facility for about $9 per month.

Recommended: Yes

Easy to access.

Clean space, helpful employee, clear explanations.

Recommended: Yes

Move in

Excellent customer. Serve. Quick and easy. Would recommend to a friend.

Recommended: Yes

Better customer service and ensure codes are working.

Unable to give online pricing even though I had original confirmation info from same day cancellation. Did practice run with front gate but not to building for storage..Problem gaining access. No one available to contact after closing hours.

Recommended: No

Recommended: Yes

excellent customer service... with a smile

Coming from Public Storage this was a delightful experience. Felt more like a friend, than just a box! The gentleman knew I was short on time, he was quick, efficient and did it all with a smile and wonderful personality. I look forward to referring them to others. Great experience... PS won't get another dime of my business. Wish I had found this facility sooner. Thanks to my neighbor, totally told her thanks yesterday.

Recommended: Yes

great service

made my life easier. will defiantly refer them to friends. my brother in law who helped us is going to use them also

Recommended: Yes

Recommended: Yes

Great! Professional & affordable.

Recommended: Yes

Ok

Recommended: Yes

Jim was really friendly and answered all our questions. Brought us to unit and explained how it all works. Didn't take very long to do paperwork and he explained it all very well. Place is conveniently located for me. Clean facility easy to get in and out of. Overall a great experience.

Recommended: Yes

information from attendant not clear

i thought the $20 paper work fee was B.S. Just a hidden cost, doesnt cost $20 to do the paperwork. If it wasnt for the $20 rebate I wouldnt of moved in. Also the insurance involved that they charge. This is where the not clear part comes into play. He the attendant said that if you have your own home insurance you dont have to pay their insurance of $9 a month. I didnt have a copy on me at the time because Im moving from wisconsin and it was back there. He said that he would credit me the amount of $9 for the insurance he was going to charge me at that time , all I had to do was present a copy of it in the near future. I called my Insurance co, Monday and had them fax a copy of it To him the attendant that day, labor day. I initially signed up Saturday. When I called him to verify that he got the fax he said he did and that he would credit it to my account next month in Oct.I then said to him that he had told me that he would credit that amount $9 for the month of september back to my credit card when I presented him proof of my home insurance. He then said to me that he couldnt do that since he made the paperwork out already saturday. This is B.S. Since any creditable company can credit your card back the money they owe you ay time. And this is what he told me that Saturday. jim g

Recommended: No

Very helpful and friendly.

Recommended: Yes

Great place, good value.

Reserved online, then had some questions I needed to discuss with the onsite staff. Jim and Eric were both exceedingly helpful on the phone, and are a pleasure to work with in person before and during the move-in. Very satisfied with the facility and the staff.

Recommended: Yes

Excellent Experience

The on-site manager was friendly and attentive. He took me to see the unit prior to renting and did a thorough job explaining all the relevant details. The unit itself was clean and we could not find a better price.

Recommended: Yes

Recommended: Yes

very friendly service, clean and secure, good pricing

The on site manager was extremely helpful and friendly, the facility looked clean, well run, and adequately secure with key gate and cameras in storage areas as well as your own padlock., (I wouldn't call it iron clad secure however, so if you have irreplaceable valuables maybe you need something else.) The price matched up well with other options I could find nearby so all and all I think this is a very good choice

Recommended: Yes

Good place to store

Friendly - and good pricing and facility - can't ask for more

Recommended: Yes

Quality is Excellent!

I recently used this location for a rather large 10x25 unit for my job. We ran out of space for bigger items at my office and used this unit for 3 months. What a great place! The customer service is terrific, always willing to help out. The quality of the units is above average. Very safe. Very spacious! Thanks again everyone!

Recommended: Yes

everything is good

Recommended: Yes