Trojan Storage of Oxnard

So far a great experience

Great customer service. Thank you

Recommended: Yes

Once I was able to speak with the attendant, everyting progressed smoothly.

I needed a place to store a boat trailer and Trojan in Oxnard had a space which should work out fine.

Recommended: Yes

Overall, it’s the best storage place I’ve been to

The cleanliness, the customer service, and the price were excellent. My only complaint is that there were no carts to wheel our belongings in.

Recommended: Yes

Great Place!

It's my first time getting a storage unit. Staff was great ! Informative and very helpful.

Recommended: Yes

Very nice storage for my motorhome.

Very nice storage for my motorhome. The price is reasonable, the location is good and the security is in place. Gabriella was very professional and easy to work with, she was helpful and attentive to my needs and my questions.

Recommended: Yes

Rápido

Buena atención , me gusto el lugar bastante seguro .

Recommended: Yes

Nice condition

Would recommend to others. Like the additional security features.

Recommended: Yes

5X10 is actually 4"6" x 8'6". 20% smaller than advertised.

5X10 is actually 4"6" x 8'6". 20% smaller than advertised.

Recommended: No

Great place

Great place, the employee was really helpful

Recommended: Yes

Great customer service.

I experienced great customer service at Trojan storage on the day of my move in. Miguel took the initiative to show me the unit I was going to rent and directed me how to get to my unit from the parking lot.

Recommended: Yes

Great storage unit

Clean, good prices, good service. I gave 4 stars because there are not enough carts for customers to use. Most of the units require you to navigate a maze of interior corridors.

Recommended: Yes

Don't look any further!

Perfect for what I needed and price was right!

Recommended: Yes

Great and friendly customer service

Well managed and clean facility

Recommended: Yes

Emmanual is very thorough and friendly.

Emmanual is very thorough and friendly.

Recommended: Yes

Customer service was great!!

This storage facility was easy to find. The space that I needed was readily available.

Recommended: Yes

Monthly rental

Great service and clean facility

Recommended: Yes

Excellent customer service

Easy on line Rental access ,wonderful in person customer care and service. All your moving needs in one location. And covid 19 measures are strictly enforced Thanks Trojan for doing your part !

Recommended: Yes

Everything was handled well.

Emanuel was ready when I arrived to registered and it was a very efficient process.

Recommended: Yes

It was outstandingly clean

I got the five by five expecting it to be small but it was surprisingly big enough for what we wanted to store. I loved the quick paperwork and the staff was really friendly. Every section of the building was extremely clean. The whole process was really quick, informative, and quite easy to get the hang of.

Recommended: Yes

Customer-Service was amazing. Very happy.

The guy setting us up was very thorough and patient. My 3-year old also fell while running and he picked him up for me. :) Thank you!

Recommended: Yes

Satisfaction with Customer Service, Big 5 to Leticia!!

Excellent customer service via phone and helpful with all my questions. I have not experience this type of service via phone before., and she speaks Spanish. Thank you Leticia, you are a valuable person to that company!

Recommended: Yes

Helpful and Understanding

Was in a time crunch to get a Unit before work. In and out in twenty minutes. Paperwork was easy.

Recommended: Yes

Great prices

Very helpful people. In the front

Recommended: Yes

Quick service

Proffesinal staff quick in n out. Huge facility.

Recommended: Yes

Very friendly & helpful staff!

A staff member brought a cart to my car for me, was offered water and/or coffee in the office when I arrived, I had lost the business card w/code written on it for entrance, and on 2nd visit asked for look-up of code, and was given another business card right away with code and unit #. Very nice & helpful!

Recommended: Yes

Disappointed

I would of given this storage place 5 stars. But yesterday I went to put my stuff in the unit and there was a lock on it. I was unable to put my stuff in the unit. Made me very upset.

Recommended: No

Best I've found in county.

Price, staff, cleanliness, security are all outstanding. I looked at over a dozen untis in the countu. By far the best one. I have rented previously from other facilities in Camarillo and Ventura. While they were terrible, thewere no where near as good as Trojan.

Recommended: Yes

Very Clean

Very Clean. Customer Service is awesome!!’

Recommended: Yes

Clean place to store property

It's a safe environment clean sanitary for comfort to store property satisfying our needs

Recommended: Yes

Excellent service & staff!

I highly recommend this facility! The prices are the best in the entire Ventura County! The Facility is very clean and well kept up! The staff goes the extra mile to accommodate you! I have been a customer there for over three years and plan on staying with them! Talk to Luis if you have any questions and/or problems, he is knowledgeable, efficient & quick to resolve any issues you may have! Awesome facility & Staff!

Recommended: Yes

5' X 10' unit

Best customer service, staff very helpful and kind! They have the best rates & cleanest facility!

Recommended: Yes

5 X 10 2nd floor unit.

This is an awesome storage facility! It is always clean and the prices are uch lower than most facilities?

Recommended: Yes

I really like this place it's convenient for me ?

Staff is real helpful an respectful with all my needs An prices are great.

Recommended: Yes

Very nice very safe very very clean

A very good experience.I never seen storage complaint so well organized Thanks

Recommended: Yes

The management are really awsum people

Got there when they were closeing but they took care of me quick and with no problems .

Recommended: Yes

Very clean and affordable

I wasn't expecting it to be so clean considering the area but if all goes well I would go back

Recommended: Yes

They worked with my schedule

We are a military family and didn't have an exact date for needing the unit. They work with me online so I didn't have to make the long drive to the unit just to fill out the paperwork. I was able to reserve the unit and then fill out all needed paperwork online and when i get in the area i can finish up what i need to do.

Recommended: Yes

Great so far

Everything was awesome except I tried to take stuff to my storage 2 days in a row but couldn't because the elevator wasn't working and my belongings were to heavy to use the stairs

Recommended: Yes

Great so far

I was surprised by how clean and secure the facility was at first I was worried because the location isn't the best area in Oxnard but it's very secure and clean and the customer service was great

Recommended: Yes

Awesome all around!

Staff is very helpful, compassionate, and efficient. Thank you!

Recommended: Yes

Safe place

Huge and great place our stuffs.

Recommended: Yes

Sweet

Typical storage place for you.

Recommended: Yes

Trojan storage

The staff was very friendly , place was clean, the size of unit I got was the right size . I would recommend this place to my friends and family. Only thing they need to fix is touch pad to go into elevator the star and pound button is worn out .

Recommended: Yes

Great service

I received great service and am happy I went with them for my storage needs

Recommended: Yes

Best price in the area, as well as very clean and secure.

This facility had the best pricing in the area. It was very clean and secure, though the staff was not the best. They were not bad either, they were just a bit awkward and did not say much at all.

Recommended: Yes

Awesome

Very clean and well secured facility. I'm very happy with my unit.

Recommended: Yes

Great experience

Happy with the facility and the staff.

Recommended: Yes

Very helpful

Easy accessesm very nice and personable

Recommended: Yes

Very easy to work with

They were very professional and easy to work with, and gave us an additional military discount we weren't aware that they offered. Very fair pricing. I'm so glad that I found this facility.

Recommended: Yes

Great prices, great service!

I had a great experience with Trojan Storage of Oxnard. I was paying $230 a month at Hollywood storage Newbury park for a 10x10 outdoor drive up access unit (original price was $190 but they increased prices as of January 2016). Decided to look around for a more affordable unit and found Trojan Storages listed price as $109! Including complimentary truck, dolly, the works! This alone incentivized our switch! Luis at Trojan storage was very helpful, friendly & accommodating making our somewhat unplanned move as comfortable as possible! Would definitely recommend!

Recommended: Yes

i found the staff friendly, reliable

Was super convenient and accomidating!

Recommended: Yes

awesome staff, experience great, efficient!

Very pleased with my expeeience!

Recommended: Yes

Recommended: Yes

Excellent facility

I was very happy to have Trojan Storage store personal property for a little over a year before pulling out to head Louisiana way. I will be looking for a storage facility over the next week and hope to find a Trojan Storage facility near here. I am @ Morse, Louisiana and will be there for a few weeks, maybe longer. I was very satisfied with the Staff's courteousness ad will to be helpful. Security was practically top of the line and everything there was exceptionally clean. I recommend Trojan Storage for anyone wanting to store their property, long or short term.

Recommended: Yes

Highly recommended

This place here is one of the best storage facilities when it comes to protecting your merchandise.

Recommended: Yes

Great location and affordable

I would use it again if i need to.

Recommended: Yes

Easy and affordable

Recommended: Yes

My brother recomended this storage company . He said it was very good all around . I agree staff had very good customer service. Easy to access good security i like it

Recommended: Yes

Affordable storage fast!

Although I gave myself plenty of time to relocate my already stored items...I started shopping on line for storage in my new county. I filled out some questionnaires for several storage places and immediately Louis from the Oxnard location called me back letting me know that he was available for any questions. He also manipulated things to accommodate my needs. How could I resist? Entering the premises is easy for myself but I still feel the grounds are secure. Best part is the hours...6-9 365! Thanks

Recommended: Yes

no hassel

Recommended: Yes

very well organized and secure. professional staff and reasonable monthly rates.

Recommended: Yes

Great!

Recommended: Yes

The guy there was amazing he answered all my needs and I really like the service I received.

Recommended: Yes

It was great

Recommended: Yes

Very professional. The only thing I would improve on is the carts. They are small and you must make more trips.

Recommended: Yes

The staff were professional and helpful

Recommended: Yes

Customer service won the show. The facility meets needs.

Recommended: Yes

Emmanuel, who helped me over the phone and personally was very knowledgeable, professional, personable, and quick to help with a smile. I firmly believe that the posts - by the receptionist and over the phone are the key that would break or make any business. In my observation, those who manned the receptionist area - saw 3 of them, were very helpful and professional. Thank you.

Recommended: Yes

They told me that they reserved a 5X5 unit for me, but never told me that I needed to pay them ahead of time for the reservation to be valid, so when I arrived they had given away my 5x5 unit and made me pay for a larger unit which I do not need. Very disappointed in their customer service for having overlooked telling me this important information about the reservation fee despite calling me three times to confirm I was coming.

Recommended: No

Great place and people.

Clean, good layout, well-run, nice facility, friendly and helpful staff.

Recommended: Yes

Needed a last min storage and they were the perfect fit!

Upon walking in I was greeted with a friendly face and one who was happy to help me with all my questions. Just like any difficult female, only a female can say that lol, I had a lot of questions and expectations and I can honestly say I was pleased! Clean! I really like the extra security!!

Recommended: Yes

Recommended: Yes

Everyone was very helpful and friendly

Recommended: Yes

I was looking for a place, didn't expect this

I needed a storage unit and quick, as I was looking for one I happened to find a discount for this one on sparefoot and decided to check it out. As soon as I arrived I was given a tour and taken around to choose the unit I wanted. Great place, great price! Really nice employees, and the place is well guarded. I especially enjoy that my unit is on the second floor (you can rent dollies and use its large elevator if you need to move stuff upstairs) and that you need your code to access different areas. For a month to month lease of the unit and extra month for 2 dollars I really know I made a great deal.

Recommended: Yes

Scott was very helpful and courteous.

Recommended: Yes

Made everything really easy, free truck, free carts, they went out of their way to help.

Recommended: Yes

CS was okay, not great, it was a busy weekend to move in. Facility is clean and fresh. Secure. Good value but I am concerned how much the price will increase in a few months.

Recommended: Yes

Excellent Price & Great Customer Service

This was the cheapest 10'X10' unit I found... The deal was...$85/mo with 2 months free when you pay for 2 in advance ( or you can just pay for the first month and get one month free instead) plus a free moving truck to use for a day....Compared to most other facilities going for $130-160 -for the same 10X10 unit with zero months free and no truck. I was a little worried about the quality of the facility and staff and security, but when I arrived I was pleasantly surprised by the high level of service and cleanliness . The staff member who helped me (Mike??) was very friendly, competent, and accommodating. The only thing I would change is I wish the gates did not lock you and your vehicle inside after the 8pm closing time. I thought we were going to be stuck inside all night, but luckily another customer with 24 hour Paid access opened the gate allowing us to escape! No big deal though ...considering everything else is great.

Recommended: Yes

Staff was very helpful and friendly. Got a great deal and am glad I found this place!

Recommended: Yes

Very friendly staff.

Recommended: Yes

Best Storage in Oxnard

I rented a 10x10 here because it was by far the best price anywhere in Oxnard! Then they let me use their truck to help move-in for free! Super clean, super secure, and super nice staff.

Recommended: Yes

We were very pleased with the service. It was a stress free event. The truck availability is an added bonus. I would definately use them again.

Recommended: Yes

Simply Terrific!!!

This is an outstanding facility with exceptional service and courteous staff. I was treated with respect and every effort was made to accommodate my needs. It should be amply noted that Wayne (manager) went the extra mile for me, which made the whole experience a joy. This is the place to go for all your storage needs.

Recommended: Yes

Wayne and his staff, in Oxnard, are superb. Their friendly manner, great prices, and a secure facility. Thanks to Wayne and his staff! Best wishes, Julie

Recommended: Yes

Clean, well lit, and great managers

I have been a renter with Trojan Storage for 7 months. It was a bit confusing and communication mix-up when Trojan Storage took over America's Self Storage. Things got worked and now everything is all good. Property is clean, well lit, cameras, and employees are nice and friendly. I do recommend renting here.

Recommended: Yes

BEST in Ventura County!!

EXCEPTIONAL SERVICE!!! I have been a client of this facility for over 5 years. I have been witness to many changes, and without a doubt, the current management, Trojan by name, and it's employees, to be specific, Wayne Gordon, Manager, by far have been the KINDEST and MOST PERSONAL!!! I had contemplated re-locating my unit to another "larger name" facility because I no longer live in Ventura County but moved to San Diego, that's about 200 miles away, but have decided to keep my unit where Wayne is the man, Trojan is the place!! IF YOU CARE ABOUT WHAT YOU STORE, LOOK NO MORE! I welcome and even challenge anyone who claims any other opinion!

Recommended: Yes

I have been with this facility for over 3 years and have had nothing but pleasant experiences with them. Now that they are under different management I am even more pleased both Wayne and Grace have been so nice and helpful anytime I call and explain thing thoroughly. I recommend Trojan Storage to anyone who is looking for a place.

Recommended: Yes

Great Experience!

I have had the storage facility for some time and when it was taken over by Trojan and Wayne and fellow employees arrived on the scene, I felt I was totally taken care of and the staff is always friendly and nice. They are always courteous and helpful, especially the Manager, Wayne. I would recommend this facility as one of the best around since Trojan took over. Keep up the great work!

Recommended: Yes

Great Service, Clean facility, always courteous and helpful

We have been with this storage facility for over 2 years. The friendly and courteous staff and service we receive have been greatly appreciated. We have had the pleasure of meeting and talking with Wayne and his wife Grace on several occassions and know that these are the type of people you want running your storage facility. I have and will continue to recommended this storage facility to my customers and friends.

Recommended: Yes

My first visit to Trojan Storage was at the time they were transitioning from the previous owners and it was chaotic to say the least. I overheard several horror about how the property had been run from customers who had seen it all and I was apprehensive to say the least. I was in a bind and had to get the storage and I am so glad I did. Wayne and the entire staff have always been mindful of my needs. They explained everything perfectly and made the whole process very simple. In just a couple of months I have seen an amazing transformation of the property. New security cameras everywhere, door alarms, more interior lighting, and huge security monitors in the office. As a single woman who frequently comes to my storage alone I need to feel safe. Oh I almost forgot to mention what an awesome deal they gave me

Recommended: Yes

I had stored with Trojan Storage of Ontario from 2008-2010 and was very happy with everything. Recently I got transferred to Ventura county and was surprised to see that they had another facility in Oxnard and even more surprised when I found out that Wayne the manager from Ontario was now the manager in Oxnard. I have stored many times thru the years and have never dealt with a company better ran than Trojan Storage. They always have the best prices, the cleanest facilities, and the best management. Keep up the great work

Recommended: Yes

DO NOT use Trojan Storage

The employees at Oxnard storage on Eastman are unprofessional and very uninformed of their own policies. I was told a 30 day notice was required and I gave that notice on 9/4/2011 by dropping a letter in the mail slot because it was a Holiday. I did not receive a callback and had to call 2 days later to confirm my letter was received. AT NO TIME did the employee bother to tell me that the 30 day notice would put me into the next month and that I would have to pay an entire extra month for the 4 days I was into October. The manager, Wayne, is rude and said he is just going to tell corporate to send me to collections while I am trying to talk with him and explain the situation, total lack of respect. An employee yesterday told me "we dont actually need a 30 day notice" which is contrary to what I read in the agreement. I gave my notice in writing as it requests. A simple 10 second explanation by the employee who answered when I called to make sure my 30 day notice was receive would have saved a lot of frustration on everyones part. I've been using the Eastman Trojan storage location for 3 years and I think the simple courtesy of being helped adequately would have been proper. I found it unusaul a few month back when an employee came running after me chasing me down to ask me if I was driving a 2 door car and "snuck" through the gate especially when I drive a 4 door SUV and had put in my gate code. The whole place is dirty and your unit is not well lit. A light come on but goes off after 90 seconds and you have to walk out and down the hall to get it to come back on. Do NOT rent here, go somewhere else where the staff is properly trained and the manager is competent.

Recommended: No