Zoie
Jun 08, 2023
Best customer service ever!
DJ was working the counter when I arrived. Not only was he DELIGHTFUL, he was thoughtful, thorough, funny, and made me feel cared about.
I had no expectations walking in, but when I left I felt so much more at ease with everything because of DJ.
You guys lucked out with him joining your team.
Thank you.
Recommended: Yes
Ellen Steinman
Jun 02, 2023
Helpful and pleasant employee, very clean facility
Great service clean, I like security, equipment for transporting items very helpful
Recommended: Yes
Chuck
Apr 04, 2023
Convenient location.
Convient location. Decent price. Carts available. Well lit. Even had restrooms inside.
Recommended: Yes
David Brant
Mar 03, 2023
available and convenient
Customer Service rep was friendly.
Recommended: Yes
Emmanuela Guillaume
Mar 01, 2023
Clean and well lit
I’d use this storage facility again
Recommended: Yes
Russell Simmons
Feb 17, 2023
Affordable and convenient
It was the best price for the size unit I wanted. Good security also.
Recommended: Yes
Daniel winters
Sep 14, 2022
Very easy
Quick and easy access. Very convenient.
Recommended: Yes
Cole Dugan
Jan 20, 2022
Good value for my storage needs
After I figured out entrance to the property it was very easy to get in and get out!
Recommended: Yes
Cindy Hunter
Jul 16, 2021
Excellent customer service!
Patricia was very nice! She has excellent customer service!
Recommended: Yes
Lindsay Nietfeld
Feb 08, 2021
Super easy!
Quick and easy service! Great deal for the time frame needed.
Recommended: Yes
Richard Glasgow
Dec 28, 2020
It was very easy to navigate threw the online site.
The manager on site was very friendly and after hearing I completed everything online offered her assistance to any of my needs in the future.
Recommended: Yes
Kristi Wallace
Dec 22, 2020
Patricia was great to work with. Fast and very convenient
Very clean facility, Patricia was very easy to work with.
Recommended: Yes
Richard Kinkelaar
Dec 15, 2020
Outstanding Employee
Patricia was very helpful with getting signed up and showing me all of the info that was needed, plus showing me where and how to get in and upstairs to my unit. Pleased with the climate control and security.
Recommended: Yes
Ashley Gillespie
Dec 12, 2020
Patricia was fantastic!
I would recommend this facility based alone on the extraordinary level of service provided by Patricia.
Recommended: Yes
George Remund
Jul 07, 2020
Patricia was great to work with and...
Patricia was great to work with and friendly. She got all the paper work and payments done efficiently and quickly. She is a great representative for Public Storage.
Recommended: Yes
Occasional User
Jul 07, 2020
Very gracious and thoughtful of my needs
The manager I spoke with over the phone was very thoughtful about giving me an alternative to checkin online if I needed it since I was coming from a distance. The managers and staff were very courteous and gracious about walking "us" (there were about 6 different parties checking in and unloading when I got there) through elevator protocols and actually helping me unload since all the carts were initially taken, and then freeing up a cart for me. They made the process as easy as possible in spite of my being tired and I really appreciated their efforts though I am sure I didn't show it.
Recommended: Yes
David
May 14, 2020
Looking for cheap storage, left with a bill much higher than I was expecting
I was looking for a cheap storage alternative to storing in my home. We have very few items fitting in a 5x5 unit with more than enough space for other things. Your company was one of the first I saw, so I went with your smallest option, the aforementioned 5x5 unit, which was more than enough room (after being asked multiple times to take a larger unit) . I believe it was around $50 which was good for the few things we were storing. Upon completing sign up, I was then told about all the other fees, service fee, lock fee, insurance fee, among others. When all was said an done, I ended up paying over $80 for a $50 storage unit, and now that storage unit is now increased by $15 per month due to your "insurance" that is mandatory. It's baffling to me that the cost of your mandatory insurance is about 1/3 the cost of the unit itself. But either way, I was moving, needed a quick alternative, and I had already arrived at your facility with all of my belongings to be stored. Now that I am all settled in, I will be moving my storage needs to another company that doesn't seem so dead set on taking every penny that they can get.
Recommended: No
Dyan S.
Feb 04, 2020
Renting was easy and pain free
Renting was easy and pain free. The guy that helped me was nice and courteous (I think he was the asst manager). Little bummed that the rental price that is posted online did not include insurance that is mandatory so you are actually paying more than what the online rental fee is.
Recommended: Yes
Sandra Lucas
Nov 20, 2019
Great service! Nice people!
They made it quick and easy! Good experience!
Recommended: Yes
Paul Nicolace
Nov 15, 2019
Everything was smooth and easy
Everything was smooth and easy. I got the space I wanted on the floor I requested. No issues whatsoever was quick and easy
Recommended: Yes
Twyla Rist
Sep 16, 2019
Was good from beginning to end
Was good from beginning to end. Made reservation on-line and filled out paperwork, super easy, when I got there, piece of cake.
Recommended: Yes
Scott Storck
Jun 07, 2019
Friendly
Friendly , wonderful promo... nice safe facility..
Recommended: Yes
MCH
Apr 18, 2019
The Public Storage on Ohio in...
The Public Storage on Ohio in Plano/Frisco TX is very clean, well organized, the quality of the facility is great. The best part is the kind and hospitable staff. We have been using storage facilities for over 25 years and this is one of the nicest. Only thing that could improve it would be higher ceilings.
Recommended: Yes
Rachael
Mar 21, 2019
Friendly staff
Friendly staff
Recommended: Yes
Mary-Overland Park,KS
Mar 02, 2019
Mastin Location in OPKS ROCKS!!!!
I have reserved storage units since 2004 at the Public Storage location at the Mastin location in Overland Park, Kansas and I would never go anywhere else! Terry and Brenda on site mgmnt team when I first rented to now just Terry have treated me with the utmost courtesy and greatest customer service. They are most accomodating and I never have to worry about the safety of my personal possessions being stored.
Recommended: Yes
Richard Schoenfeld
Aug 24, 2018
Nothing in particular
Nothing in particular, but the whole process was handled quickly and professionally.
Recommended: Yes
Linda G, College Mom
May 29, 2018
Climate Controlled College Storage - Safe, Friendly, Efficient
This is our second year with college summer storage at this facility. It's climate controlled units were great in 2017, so we returned in 2018. The price is a bit higher, but can be minimized by reserving online & using the 1st month rent for $1. The contract & insurance process are all automated on tablets. The codes to get in, motion sensor lights & padlock systems keep things safe. But, best of all, the staff, especially Jack, are really helpful & make it easy to contract a space & bring things in. We'll be back in 2019.
Recommended: Yes
Alex Schmidt
May 17, 2018
Forced to purchase unwanted things
When renting a storage unit you shouldn't have to purchase a unique lock to that storage facility that you are not able to use any other place. And you state that your homeowner's insurance covers your unit and are still forced to buy their insurance.
Recommended: Yes
Julie
Mar 27, 2018
Great experience!
Great experience!
Recommended: Yes
Arthur Mondun
Feb 17, 2018
I have only signed the papers and...
I have only signed the papers and rented the unit a couple of days ago and will not move my things till the weekend, but I have been very impressed by what I have seen so far. I called several locations on Monday and was not impressed by the vague and evasive answers about pricing, availability and policies I got (some did not call back at all). When I called, I got a live person, we set an appointment for the next morning after getting a price range and size unit I considered reasonable. Happy to say the meeting went well no bait and switch and everything offered over the phone was what I got. The person I worked with was prepared, helpful and professional.
Recommended: Yes
Frank Desalvo
Jun 01, 2017
Nice People; helpful. Its hard to make comparisons; they are aware of what goes on. False alarm call; four and 3/4 ?? s.
Would you kill the messenger with bad news?
Recommended: Yes
Roger Wagy
May 10, 2017
Amanda was very friendly and gave great advice on my storage needs, even asking if a smaller unit would meet my needs better. Thanks!
Recommended: Yes
Megan Spain
May 01, 2017
Wonderfully nice people! Terry helped me confirm my online appointment and Tina was the one who showed me my unit and explained all the details. Both were very nice! I spent more time interacting with Tina and she is very sweet, funny, and charming. She sure knew what she was talking about through the entire process and made me feel confident I would be entering a lease with experienced professionals who knew everything about the units. I would for sure recommend this place to anyone! The office was clean and welcoming and the storage space seems secure and well maintained. Thanks Tina!
Recommended: Yes
Rashid Weekley
Apr 13, 2017
Terry the property manager was great to work with! Extremely helpful and professional! He walked me through the process quickly and hassle free!
Recommended: Yes
Annalee Smith
Feb 15, 2017
Really nice to deal with
Needed safe storage quickly. They were prompt, friendly, and made the process quick and easy.
Recommended: Yes
Theresa Carter
Jan 04, 2017
Great Place
The manager at the storage was awesome. He went out of his way to help me find the right storage for my items.
Recommended: Yes
Michael Gordon
Nov 30, 2016
Great service and very knowledge .
Terry was very helpful in selecting the right size unit to fit my needs. He also took the time to explain all the box and packing material options available. The units are easily accessible and always well lit and safe.
Recommended: Yes
Debbie
Oct 04, 2016
Very pleased
Good location, reasonable price, helpful staff
Recommended: Yes
Ryan Novak
Jan 27, 2016
Terry was outstanding!
He helped me get into the exact storage unit I needed and was very fair. He offered all the amenities Public Storage has to offer.
Recommended: Yes
Megan of KC
Dec 08, 2015
Great storage company.
I have no complaints -- clean storage areas, friendly customer service.
Recommended: Yes
Paul Alderman
Mar 04, 2015
Terry Was Great!
I moved into the area from out of state and Terry was very helpful, making necessary adjustments to a reservation made online, helping me get access to my unit though I arrived late in the business day, and even checking back a few days later to ensure that my unit was accommodating my needs. Terry made it clear from the outset that he was there to help in any way possible, and he has delivered on that so far. Great pricing and overall experience!
Recommended: Yes
Maggie H
Jan 15, 2015
Excellent space! Great service!
Public Storage on Mastin is a great storage place. I felt that my goods were safe in the indoor unit, and the staff were very friendly and helpful. I would definitely recommend this to anyone looking to store their stuff!
Recommended: Yes
Kristi Henley
Feb 27, 2014
Trusting & Reasonably Priced Public Storage
I have had a storage unit here for almost 2 years now. The management and employees are always helpful and friendly. The facility is very safe and is always clean.
Recommended: Yes
