Nov 26, 2019
awesome customer service
From the 1st phone call to my first vist my experience has been amazing. The staff are professinal, answered all of my question and were great. The place is clean and I felt safe.
Nov 11, 2019
This place is very clean, staff friendly, courteous, and helpful. I will highly recommend it.
Oct 14, 2019
Good location and easy access
Good people running the facility. Very clean.
Oct 01, 2019
Good honest reliable
Good honest reliable storage. I enjoyed my experience renting with them. They have various offerings and I particularly like the 5x10, or as I call it 10x5 because it has a very wide opening which makes things easier.
The facility is pretty small overall but they will let you know the hours up front and customer service is good.
Aug 19, 2019
Very Clean and Convenient
The facility is very clean, appears to be quite secure and the personnel were very friendly.
Price was great and the facility is very convenient for us.
Aug 03, 2019
Great place, very clean and secure.
Very clean, organized and secure. Office personnel were very efficient and friendly.
Apr 21, 2019
Nice facility, clean with friendly staff members
Jan 26, 2018
Best facility ever seen
Loved it inside how they have samples of th storage sizes. Very professional customer service.
Nov 23, 2017
Outstanding Storage Unit Facility.
I was very impressed with the patience and friendliness service, in particularly the gentleman who took my call and answered all of my several questions to my satisfaction. Within an hour or so I was already en route their Stor-It-Vault location to rent a storage unit which I did. Highly recommend this storage unit facility to everyone. Satisfaction guaranteed! At least I was due to my over all experience from beginning to end.
Sep 18, 2016
Above & beyond expectations!!
Choosing Stor-It Vault was the best decision I've made for self storage. Their prices are below the going rate at other facilities. The facilities were extra clean, incl. the restroom. The customer service was top notch from the manager, the clerks, and the groundskeeper. Not only were they thorough with their procedures, but they were also friendly & helpful. 5 stars all the way!! To top it off, they offered a free moving truck with every new rental unit!!
May 21, 2016
Staff is very friendly , they made the whole process seem less . The facility is spotless and feels very secure. I would highly recommend this facility to anyone looking for long term or short term storage
Mar 16, 2016
extremely friendly and polite staff
Very friendly and helpful. Excellent security features and policies. Great location.
Dec 30, 2015
Workers were professional, helpful and a pleasure to do business with.
Dec 09, 2015
Dec 09, 2015
good access ,clean location great people at the front desk
Nov 02, 2015
Nice facility, good value
Just rented, process was smooth, friendly staff, no problems
Nov 01, 2015
clean & friendly.
Considerate caring staff, were pleasant. & helpful during the process of miving into storage unit.
Oct 27, 2015
Quick & Easy!
Very helpful and informative. Were very attentive from the start of reserving a unit to answering any questions I had.
Sep 16, 2015
Accessible and affordable
Friendly and eager to help. Diane offered different options to help in my decision on how much space I needed.
Aug 28, 2015
Very happy with facility
The employees were helpful and friendy
Aug 27, 2015
Everything went as planned
Excellent customer service! Very friendly and helpful in all aspects. The facility is very clean and secure and the price was extremely competitive. And there is a free truck if you need it!
Jul 15, 2015
Jun 13, 2015
Overall very good.
May 28, 2015
Dec 17, 2014
Nov 01, 2014
Oct 25, 2014
Clean secure and convenient for me!
Oct 02, 2014
The paperwork takes a bit long, but the units and the grounds are spotless. My 10x10 was actually two 5x10s combined (wall removed), which made things a bit tricky to maneuver because the roll-up door was for a 5x10 (small door) and the second door was locked closed. But, all in all, it is very good!
Sep 30, 2014
You made it easy!!
Great staff...helpful and nice. Clean unit...love the location and so happy to find your place. It was easy and security there is awesome!! Great experience...thank you!
Feb 06, 2014
Excellent Customer Service
I have never experienced such amazing customer service with storage facilities as I had with Store-it Vault in Orange. I made the mistake of not reserving a truck and Diana took the time to make calls to her general manager and other storage facilities nearby to see if I could get the same locked in price at other places. She went above and beyond to help me even though it was my mistake. Everything ended up working out perfect because the truck became available when another customer cancelled the reservation and she called me immediately. I would like to add that Jose at Orange and Lupe at the Brookhurst location were just as nice, efficient and helpful. The facility is spotless. I love all the extra security at Store-it Vault that I had not found at Public Storage in the past. The staff seemed to know the customers on a first name basis and I really liked that. I will definitely recommend this place to others.
Dec 25, 2013
Comfortable, Convient, Clean
This place is right off the freeway, getting a moving van for the full day was EXTREMELY helpful!! The associates here are very nice. The place seems secure enough, and high tech, and they keep it pretty clean. I like this place much more then when I've used the larger corporations.
Sep 16, 2013
Friendly and Clean
This facility was very clean and everyone I spoke to was very friendly. I go by almost everyday and they are always super nice. I love the fact that when I use my code to exit it sets the alarm.
Sep 16, 2013
The staff was very friendly & helpful. Clean & secure with easy access. I would definitely recommend this facility.
Sep 10, 2013
Check in easy, pricing good,employees very nice. Downside? Can change rates at any time with 30 day notice. I am a long term renter as is a family member so this was a concern.
Sep 06, 2013
They were extremely helpful and friendly. I would highly recommend this facility!
Aug 06, 2013
Jul 02, 2013
Apr 28, 2013
Friendly, clean and secure
I recently moved from out of state and found them through this site -- they were extremely helpful and called immediately after making a reservation to ask if I had any questions and layout what I need/what to do once I got in town.
Apr 04, 2013
The staff was very friendly, helpful, and took care of everything I needed in just a matter of a few minutes. I have used other storage facilities in the past and have never found one to be as clean, well maintained, as well lite as this place is. I would and have already recommend this location to people I know. Anyone who is looking for a clean, safe, and a good price for what you are getting, take a look at what this place has to offer, you won't be disappointed. If you are looking to put some of your things into storage for what ever reason you can not got wrong with this location.
Feb 21, 2013
Feb 21, 2013
The staff was very helpful, polite, knowledgeable. They made us feel very comfortable.
Feb 10, 2013
Great price, very clean and secure
The ground floor unit I got cost twice as much at other facilities. The staff are very helpful and efficient. They also have a moving van that I used for free other than the cost of gas. The grounds and the inside my unit are very clean and secure. Thank you Richard and Maria!
Feb 05, 2013
The office / lobby was impressive and the staff was very friendly. We were immediately shown our storage unit. It was inside a bright well lit, clean building. Reasonable fees. Thank you Stor-It Vault in Orange.
Dec 31, 2012
You'd be nuts to go anywhere else!
This place has the best price and believe me, I shopped the area. The facility is clean enough to pass a white glove test. I'm not joking. Even the white enameled roll up doors are spotless. The staff are customer service first kind of people with the right answers to your questions and friendly. I spent a total of 20 minutes getting my storage unit set up, this included the paperwork. They provided me with a free lock too. You'd be nuts to store your property anywhere else!
Dec 15, 2012
This is the perfect place to store your items, their prices are the best in the area. They only close for major Holidays. Maria and Richard are very nice and professional and if you tell a friend you get a $25 credit towards your next months rent. THEY ARE AWESOME!!!!
Dec 14, 2012
Closed Every Holiday
Yup thats right no access on the days you get off and can get to the unit, plus the days they are open they want you out of the gates by 5:45pm or they will charge you 35$ per hour til you leave.