Phillip DeLozier
Dec 24, 2023
Customer beware before renting with this facility!
I was a customer with this facility for over 2 years. I was moving my things out of the unit, not being able to fit all of them in one load of the trailer I had rented, I had to wait until the next morning when my new storage facility opened to return to retrieve the rest of my things. I arrived to find that my access code had been suspended and couldn't enter the units. This was about 7:30 am. I then had to wait for someone to arrive close to 9 when they open. Having spoken to the person that arrived I told them that I couldn't access the units because my code had been disabled. They determined at the time that the unit next to mine was supposed to receive a lock and that it must have been a mistake, which wouldn't have accounted for my gate code being suspended but I didn't question it at the time. They opened the gates, and I followed them to the building where my unit is. When the employee opened the building door, I discovered that i had been locked out of my unit with the locks the facility uses to prevent access to the units. The employee then tells me that they didn't know if they had a key or not, so they tried the keys they had, which didn't work. I was then told that the manager would be there shortly, and he had the necessary key. I waited with the jeep and trailer just by my unit for 30 minutes, finally i pulled back up by the office. I then got the privilege of being questioned by the police, who were called by the manager, about taking things. After answering the questions from the officers and them having ran my ID which came bock spotless, the officers told me they had instructed the manager to restore my access and allow me to enter my unit. The only thing that the manager had to say afterwards was "I'm sorry if I offended you". The facility is less that desirable owing to the attitude and unprofessional conduct by the manager. I will also add that the facility had NO trash receptacles for customer use period.
Recommended: No
KRISTI HUNTER
Jul 25, 2023
Space needed quickly
We needed a space quickly to temporarily store stuff for a loved one. This property is nice and the storage unit was clean. Staff was super nice and friendly. I am glad I chose this one rather than some places closer.
Recommended: Yes
Benjamin
Feb 12, 2023
Plenty of room to drive, and easily accessible.
I really like the room between buildings. If a person wanted to back a trailer into their unit, they could do it pretty easily.
Recommended: Yes
Nakita
Jan 06, 2023
Very Happy with Unit
No review is being provided at this time.
Recommended: Yes
Barry Wilson
Nov 07, 2022
Easy, best prices
Lady working weekends, can't remember her name, she is charming.
Recommended: Yes
Jonathan stoll
Jul 30, 2022
Affordable rates and friendly management
Spacious storage and secure. Good rates I recommend.
Recommended: Yes
Angella
Jun 27, 2022
Helpful happy experience
Great helpful experience safe and clean
Recommended: Yes
Ryley
May 24, 2022
Great experience
Everything was clean and it was a very easy process!
Recommended: Yes
Heather Powell
Mar 21, 2022
10/10 would recommend
Vanessa was very helpful and friendly. She walked me through everything answered all my questions without doubt. She made me feel as though this was the right place for me. Right down to picking which locks to get she guided me through everything. She even took me to tour my unit, everything about this place is great!
Recommended: Yes
Christine Herbert
Dec 06, 2021
Furniture in unit has mold growing on it
My entire bedroom set in this unit has mold growing on it. I was told there was nothing they could do. I haven't paid this month's fee because of the mold. I am being told I will have to pay late fee as well. The furniture I have paid to have in storage for a year is ruined, so I paid monthly ($80/month) to keep it there for nothing.
Recommended: No
Stephanie Estrada
Sep 30, 2021
Great place! I love it!
The staff was super friendly and welcoming! The unit was in great condition and most of all I love all the space I’m freeing up at my apartment.
Recommended: Yes
William Hodgkins
Sep 05, 2021
A great storage facility
Bill did an awesome job introducing himself, discussing the layout, access, and safety of this storage facility. He was professional, kind, and answered all my questions regarding renting a storage unit. Thank you Bill for an easy sign up and quick availability to this unit. I would recommend this facility to others.
Recommended: Yes
Amber Bointy
Aug 02, 2021
Great Experience
Bill is fantastic! The rental process was smooth and quick. Every aspect of the storage and rental process was covered. So happy we found this facility!
Recommended: Yes
FRANK D.
Jul 18, 2021
Good value
Good bang for the buck, 24 hour access is a plus.
Recommended: Yes
DeBorah McGee
May 28, 2021
Got it done!!
I pulled up about 20 minutes before the facility's closing time 530pm, expecting an attitude. Well!!! Let me tell you!! I was greeted with a smile and a happy "HELLO how are you"
After about 10 minutes in the office we check out my code to ensure that its working correct, ride over to see my climate control storage unit that is as clean as a whistle with great lighting,then,I'm all done! All done took less than 30 minutes!it was 531pm!!
Cleanliness, safety, technology, excellent price, great customer service, what more could I ask for!!
Thank you so much
Recommended: Yes
Valerie Cooper
Apr 16, 2021
Security
I am very pleased with this place and people working there,i can't believe that once i was so stressed and tired that i forgot my unit completely open (not unlocked) and manager just called my husband, all our stuffs was in order there!
Recommended: Yes
Robin Swearingen
Mar 07, 2021
Best prices in Northwest OKC
When I arrived I got half way to the door and realized I had no mask on, so I went back to my car and got one and put it on. When I got inside the gentleman behind the desked laughed and said he does the same thing all the time. We laughed and I was instantly put at ease. He told me about the units and prices and then we went for a ride to go see the unit I wwould be renting. The office, the grounds and units were clean, I noticed on the way that there were lots of outdoor lighting and cameras covering the entire property. The security gate was secure and the keypad lit up during the day so I knew it would not be an issue seeing the numbers at night. We went back to the office and i signed the agreement and paid for the unit I had chosen. I did most of my moving after midnight the next 2 nights. Not once was I afraid of being there by myself. The place was really lit up. Knowing that there were plenty of surveillance cameras. I was totally at ease. The location and the prices and customer service is top notch. Thank you for speedy service, friendly, helpful and painless transition.
Recommended: Yes
Drew McAnally
Nov 22, 2020
Friendly and very helpful staff!
Love this facility! I was in a rush to move and they set me up with a clean, spacious unit to store my things for a very reasonable fixed monthly rate! Would definitely recommend :)
Recommended: Yes
R.P.S.
May 03, 2020
Great Experience, Highly Recommended
Reserved online and promptly received a confirmation call. When I arrived on site account set-up was quick, staff was very friendly, and the entire facility was absolutely immaculate (office & storage units).
Recommended: Yes
Anibal
Mar 01, 2020
Clean, secure, and affordable
The facility is maintained well with a lot of security cameras. They've got great prices, and there staff is polite and helpful.
Recommended: Yes
Bob
Nov 05, 2019
THEIVES!
The employees who work here on theives and will review the footage of you unloading then then steal your stuff! They will even delete the video footage!
Recommended: No
Randy
Sep 09, 2019
Everything i was looking for all in one place.
The gentleman running the desk was amazing!
Recommended: Yes
Nelson
Aug 31, 2019
Cheap and Affordable Storage
I just graduated college and work full time. However, I have a strict budget. This is the most affordable storage company I can find in the OKC metro area.
Recommended: Yes
Justin
Aug 05, 2019
Professional business
Great customer service and clean facility.
Recommended: Yes
Sam Mirich
Jun 24, 2019
Very good experience
A very pleasant experience staff very friendly and reserved online was as simple as it gets
Recommended: Yes