Tracy
Jan 16, 2024
Nice facility; Representative was atrocious
Amy does not belong in a customer service role. She does not like to entertain questions nor deviate from the process in order to help customers understand all of the elements of storage rental.
1. She seemed annoyed that I wanted to see the unit first before signing my contract.
2. Regarding the Orange Door insurance - I expressed I had spoken to my insurance agent and was already covered. She curtly remarked I could cancel in 30 days. When I asked how I could cancel, she said the process would be in the Orange Door brochure. There was an Orange Door brochure right there on the counter and I wanted one for reference. She remarked, "there will be a brochure in your unit when you move in." I indicated I wanted a brochure in advance of that as I would be cancelling the insurance ASAP. She was not too keen on me taking a brochure that was sitting "right there".
3. Once I got the distinct impression my questions were imposing upon her routine, I expressed I felt I was bothering her. She replied (and I'm not kidding) - "what, do you expect me to be: upbeat and friendly?" I was really taken back by this and then she said I had an attitude.
4. As the process was coming to a close, I requested her name. She replied, "sure, I will write it for you in BIG letters for you on this card" and handed me a PS business card.
WOW -- I'm no "Karen", but this was beyond the pale. Amy does not need to be in a position where she interacts with the public.
Recommended: No
Sue Christian
Feb 15, 2023
Love the easy process to rent a unit online
Very easy online process, no need to go into the office unless you wanted to. Loved that. I also love the app to open the gate.
Recommended: Yes
Joel Brown
Oct 16, 2022
Great clean facility with fair pricing
Tiffany, from Public Storage, was exceptionally helpful with securing this unit for me. I shopped a number of storage places, and Tiffany was the most professional and helpful of all the people I spoke with.
Recommended: Yes
Michael Burchwell
Oct 01, 2022
Easy move-in process
Large entry doors and clean facilities!
Recommended: Yes
Nicole Jefferson
Sep 20, 2022
Good unit good price, slightly confusing maps.
We had a good experience reserving online. Good units, and pricing. Our only issue was the maps were slightly confusing for such a large indoor area. We struggled to find our unit. We loved that we can unlock the gate in our app though. Very convenient. There seemed to be a slippery leak on inside of the facility, but that was not that big of a deal. Overall good experience.
Recommended: Yes
Trevor
Apr 05, 2022
Great place
No valid complaints or problems, I complain about pricing on everything but their prices are better than most
Recommended: Yes
John noble
Dec 03, 2020
The customer service is outstanding!
I arrived a bit confused-i was not sure as to what size I will need, then the fact that I'm disabled and living on a fixed income. The youngster you have working there, he asked me numerous relevant questions-things I never considered. I used his knowledge, and my consideration of what I would require, and found a unit, quite affordable and big enough to accommodate me. He went far beyond the scope of his job, he showed great communication skills, eye contact and respect. I commend this guy (I wish now I would have asked his name) and I dont know what you are paying him-you are not paying him enough! This guy is a compliment to your facility. The place is clean, well kept. On a 1 to 10 scale, it gets a 12. Bravo!
Recommended: Yes
Angie
Nov 06, 2020
Get your spot!
Great options, prices and accessibility!!
Recommended: Yes
Brian Henn
Jun 01, 2020
Great overall experience!
Great overall experience!
Recommended: Yes
Karen
Mar 27, 2020
It's raining today
It's raining today, and I saw a little moisture inside our unit along the edges where we had not been. So far, it's been an awesome experience.
Recommended: Yes
Kelly Mayleben
Feb 28, 2020
Easy to rent amazing customer service
Easy to rent amazing customer service
Recommended: Yes
Steve
Oct 21, 2019
Very professional
Very professional, very affordable, friendly staff clean and well-kept storage units five stars
Recommended: Yes
Richard Stephens
Sep 30, 2019
The agent explained what I getting for...
The agent explained what I getting for my money, showed me the locker and how the gate worked. How to get in and out. What the hours of operation where. Very business like no pressure on any thing.
Recommended: Yes
Brenda Mckinney
Jul 17, 2019
Agent who assisted me was very helpful
Agent who assisted me was very helpful, friendly and made sure everything was smooth for my move.
Recommended: Yes
Douglas Marriott
Jun 17, 2019
Review of Mason facility
Review of Mason facility
Recommended: Yes
Cheryl Rice
May 24, 2019
Friendly and knowledgeable staff
Friendly and knowledgeable staff, clean and safe location. Convenient and comparable rates.
Recommended: Yes
Alice C.
Feb 19, 2019
Good service
Good service. Afordable for what I needed. Clean unit, area kept nice
Recommended: Yes
Dad to two
Oct 10, 2018
Very easy online reservation process...
Very easy online reservation process and great customer service.
Recommended: Yes
Craig Harris
Aug 29, 2018
Ease of use
Ease of use, and set up. Only problem is unit is hard to get a trunk to.
Recommended: Yes
Rebekah Leitner
Aug 14, 2018
Quick check in
Quick check in. Great unit. 3rd time in 6 years I needed storage and I keep coming back here!
Recommended: Yes
Michelle Smothers
Jul 19, 2018
Very easy and went fast
Very easy and went fast. I was surprised. Wonderful experience for a storage unit.
Recommended: Yes
Elina Fonseca
Apr 20, 2018
Great prices
Great prices, great location and staff are friendly and professional. I rented in different facilities before and my last facility with public storage at Mason is amazing... great clean place for you to secure your belonging.... and John and Emily are super friendly to work with....
Recommended: Yes
Terry Roberts
Feb 28, 2018
The managers were extremely helpful in...
The managers were extremely helpful in helping me pick the storage unit that fit my needs. Should me the storage unit and walked me through the whole process. Extremely professionally done.
Recommended: Yes
Chance Valentine
Aug 30, 2017
The young Lady in the office this morning was very nice and polite, answered all my questions I had about storing at this facility. They seem very professional and a company who cares about their customers. Will definitely come back to store here.
Recommended: Yes
Farrah Muncy
May 16, 2017
Joy was friendly and professional. It was a quick and easy process to reserve a storage unit. The facility was very nice.
Recommended: Yes
Eheitzman Heitzman
May 09, 2017
Lisa Joy made my move in a easy experience. Lisa Joy is a knowledgeable and professional employee. What a asset to the industry. I will let all my friends and family know about Lisa Joy and Public Storage.
Recommended: Yes
Sue Marie
Apr 10, 2017
Everyone we spoke to at Public Storage in Mason, OH, was friendly and very helpful: Kevin, Lisa Joy, and Darnece. We chose this place because of its cleanliness, climate-controlled units, very helpful staff, and location. Kevin introduced us to the place; Lisa Joy spoke with us on the phone, explaining how to make a reservation online; and, Darnece checked us in the day we went to get our unit. She was friendly, knowledgeable, and very helpful.
Recommended: Yes
Bender
Mar 28, 2017
Great storage facility
Very clean property. On-site management (Lisa Joy) is top notch.
Recommended: Yes
Bryan Bender
Mar 24, 2017
This is our second use of this Public Storage facility and have been happy both times. We made the reservation online but had to go to the facility to sign paperwork. Lisa greeted me at the door and walked me through all the paperwork and made sure I understood everything that was being put in front of me. She then personally took me to the storage locker to verify that it was the size ordered, that it would fit our storage needs, and that it was clean. I had a few questions that she ably answered. We then tested my lock and the entrance code and were all done.
For price and cleanliness you can't beat this location.
Thanks Lisa for a great visit!
Recommended: Yes
Ross Mosher
May 17, 2016
Good not great
Facility is new and in great shape. Lady wowrking the counter was helpful, but we had some issues getting everything done. Turned out okay, but took extra time.
Recommended: Yes
