Jan 21, 2020
I just signed a contract for an RV spot at Public Storage mainly due to Sally the on-site manager. Professional, competent and friendly. The only issue I have and why it's not a 5 star view is that I inquired many times with different personnel at Public Storage, what is my net net total per month. When told the amount, I asked again, are you sure? There are no other charges? The answer was Yes, no other charges. So at signing when I was told there is an additional $10 + fee each month I was very disappointed.
Jul 17, 2019
Sally is great!
I called the number on the card Sally gave me last year when I rented a parking spot. Sally remembered me and got me all set up. She is a pleasure to do business with. Thanks India White
Jun 12, 2019
My experience with the Public Storage...
My experience with the Public Storage has been stellar. Great customer service!
Jun 07, 2019
The manager was super helpful and...
The manager was super helpful and friendly!!
Apr 17, 2019
Great experience.Sally suggested I...
Great experience.Sally suggested I bring my boat in before the snow on Sunday.Good idea.
Oct 22, 2018
From the person on the phone that took...
From the person on the phone that took the reservation to the person at the storage facility made the rental easiest can. Diamond was especially helpful at the storage facility she is a person of well knowledge of the services that your company provides and made the Storage process even easier
Sep 24, 2017
Excellent facility!! Please add some visibility it is very hard to find. Nicolette & Sarah are sooo nice and friendly! Everything was easy from start to finish!!
Sep 11, 2017
The manager was pleasant and professional. I have used this facility in the past and had a great experience:) Would recommend!
Aug 09, 2017
I love the property manager Nicolette! She is super AWESOME! She knows the job very well and she is very patient! She helped me decide on a storage space. She is a HUGE asset to public storage because I have been to some not so nice ones in the past and she was by far the best ever! I couldn't stop thanking her.
Aug 06, 2017
Nicolette was very efficient and knowledgeable. She gets you in and out but is very thorough. She made sure I understood everything and clearly explained the rules. She rocks.
Aug 01, 2017
Nicolette was very efficient, helpful, and polite. She knows really her job and her customer service is excellent!! I enjoyed being helped by and renting my unit from her !!
Sep 05, 2016
Work to do
For such a price I expect cleaner storage spaces
Jun 01, 2016
Great customer service.
Great customer service. I was able to sign and move in same day. They have easy drive up access which is super convenient. They don't tell you that they require insurance when you talk to them on the phone (which is $11/month) other than that everything was great.
Jan 05, 2016
Quick and easy... Was great
Everything was done quick, clean and easy... Very clean
Sep 24, 2015
My experience with Public Storage went well. The customer service clerk was very helpful and explained everything thoroughly. The customer service clerk also had a good attitude and answered all my questions without a problem.
Jul 24, 2015
The Storage unit was clean and safe I got a great price for it. Just remember to check the move out date otherwise you will be c
The Storage employees were very helpful to set up and vacate the unit I worked with Mike and Kelly at Oakbrook Terrace -24802. I missed the move out time by 12 hours and got charged $116 when I paid only $77 for 30 days on the unit. I called Jeff Pattorff Distict Manager to maybe sort out the issue and just pay a late fee instead of another month but never got a hold of him, leaving multiple voice mails with no response.
Aug 18, 2014
I question your accuracy or honesty of highway signs.
You sign offer of $1.00 for first month of rental without a condition spelled out was not what I found out when renting. A 20' by 10' size storage was available at 1/2 of $227.00 for first month but not available at $1.00. I am disapointed, and I shall be wary about any other offer made by way of your signage or published in the media or on the internet.
Jun 03, 2014
Affordable place to store stuff.
I was initially looking to get storage at LifeStorage. They wanted $70 for a 5' x 5' unit. Instead, I went to Public Storage and pay $55 for a 10' x 5' unit. Much better deal.
Apr 09, 2014
Great service, great price - why go anywhere else?
I would highly recommend this location if you are looking for great customer service and a great price.
Apr 07, 2014
Raised the rates for no reason $9 before I'd even been there a year...
Don't go there much as it's my satellite storage, but not worth the extra $'s a month. Also, made me sign up for electronic billing, but there is no setting for reminders other than just getting the bill 4 weeks before it's due. So you add in the $20 late fees I amass after being 5 days late & they actually get almost $80/month for a non-climate controlled "closet". If I wasn't so tired of moving stuff around, I'd just leave.