Marc Silag
May 08, 2023
Great, Well Managed Facilty
Emergency stress was diminished by Roberta’s “ can do “ attitude.
Great location too!
Recommended: Yes
Alexa
Apr 05, 2023
Great price for space
Front desk was very helpful, the facility is clean and the price was one of the best I found!
Recommended: Yes
Eddie
Mar 22, 2023
Easy process and good access
Good experience so far. CubeSmart is well organized
Recommended: Yes
O
Nov 15, 2022
Out to lunch.
Followed through with scheduled check-in date on Saturday, handled business part, was asked to "bring their lock left inside unit back to office ".
Within 2 minutes, I found my unit and the lock wasn't "inside the unit", I was locked out of the unit with no code for lock. I called the frontdesk like 5 times to no answer because she went to lunch within 2 minutes of me leaving frontdesk, so I left a message about situation because I didn't know when or have hours to wait her return, I was scheduled to work in New Haven.
She never acknowledged message by call, text or email, finally, 2 days later, I went back and she told me she got my message when she got back from lunch and it's been open ever since?
Was left open for 2 days and I lost 2 days of storage because they locked me out, that I paid for. So NO, I won't set anyone up by putting them through BS like that, I've used plenty of units over 20 years with way better service.
Recommended: No
Robett
Oct 02, 2022
Awesome
Awesome great service. Clean environment. Safe and well organized
Recommended: Yes
Robert Shaw
Mar 29, 2022
Yes, thanks
All very good. Thanks for your service.
Recommended: Yes
Termaine
May 05, 2021
Excellent service
they were very knowledgeable of the process which made the move in time friendly and smooth.
Recommended: Yes
Katty colmenares
May 03, 2021
Excelente
Brenda hizo que todo fuese tan rápido, tan efectivo y sobre todo ta humano. Felicito a Brenda por ser tan buena trabajadora y sobre todo saber de que se trata la atención al cliente.
Recommended: Yes
Shawn
Jul 07, 2020
Very Clean
I am not an expert in storage facilities; but, I was pleasantly surprised by how clean this facility is. A representative from the property called me prior to checking in and advised I could do it online. It was very easy. I was able to chose my code and it worked when I got there. My unit was all prepared and waiting for me. So far I’m truly happy.
Recommended: Yes
Juana Gomez
Jun 14, 2020
Great service!
My experience was wonderful- flawless from booking to moving in! Trish was friendly and very knowledgeable and Brenda was welcoming, friendly and very helpful! I wholeheartedly recommend them!
Recommended: Yes
Mary Z.
May 09, 2020
Friendly Staff & Functional Facility
I moved into this facility during COVID and had great customer service. Within 5 minutes of booking the reservation online, they called me to confirm move in, go over rates/pricing, and answer any questions. Day before move in, they called to confirm my appointment to view the unit and sign paperwork. The facility is gated with access code controlled, climate controlled, and offers all the essentials to move including public use of dollies & hydraulic lift per building. Flexible access hours that extend past office hours which is great! Insurance and locks are provided at a nominal fee. Overall, the staff/manager was super helpful and friendly, they have effective social distancing procedures including signing paperwork digitally via email to processing payments/receipts. First time ever renting a storage unit and it was so easy & I felt safe storing my belongings at this facility! Highly recommend!!! :)
Recommended: Yes
Mary Z
May 09, 2020
Friendly Staff & Easy Move In
I reserved a 10x10 with ease, as soon as I reserved online, the location called me to walk me through pricing/questions and set up a move in day. On move in day (during CoVID) they had a great no contact procedure and were able to show me the unit and sign the contract via email while socially distancing the whole time. They have hydraulic lifts and hard carts for public use (also locks/insurance at a great price if you don’t have your own) if your unit is on the second floor and access code to get into the gated facility. Flexible hours to access your unit even after the office is closed which is awesome! So far loved my experience and would definitely recommend. :)
Recommended: Yes
William
Jan 21, 2019
Clean, modern facility
Clean modern facility, easy access, good customer service.
Recommended: Yes
Alexandra
Aug 31, 2018
I would definitely recommend
Great customer service and clean
Recommended: Yes
Michael
Sep 11, 2017
To the point. Efficient. clear.
The process was done right. They explained and showed the unit as requesting in an orderly manner.
Recommended: Yes
Sean
Aug 29, 2017
Quick and easy
I was able to quickly check in and customer service was great. Move was easy as well and had the necessary tools to get me settled in.
Recommended: Yes
Rajendra
Aug 16, 2017
Easy moving
Brenda was very helpful and guided very well througn tbe renting process
Recommended: Yes
Eric
Jun 13, 2017
Positive move-in experience
Competitive price, clean facility, speedy and friendly check-in.
Recommended: Yes
Eric
Jun 12, 2017
Positive move-in experience
Speedy check-in, friendly staff, clean facility.
Recommended: Yes
Judy
Aug 10, 2016
Super clean
Awesome storage facility. Clean environment and easy access and storage.The best I have seen so far in Norwalk and Stamford.
Recommended: Yes
Catina
Jul 20, 2016
Great Space.
Cubesmart is in a quiet neighborhood. It is very clean and well kept. Staff is friendly and helpful. Happy I found such a great place to store my items. Hours are reasonable as well.
Recommended: Yes
April
Jun 16, 2016
Very good customer service
I had a very good experience with the company to start . The. Customer service was great . Brenda was very professional . The facility was nice and clean even though they were remodeling the office building .
Recommended: Yes
Jason
Apr 05, 2016
Very friendly service and speedy help
Had a great experience with the mgr at cube smart
Recommended: Yes
