May 28, 2020
Great storage place
Itâs a clean, reasonable and safe place. Everyone was nice and the location is great.
Apr 19, 2020
Easy and quick
Easy and quick move in and contract.
Apr 06, 2020
Quick and Easy...convenient location.
Thanks for the easy online reservation, quick in-office processing, and getting all setup.
Dec 30, 2019
This review is for the Northridge...
This review is for the Northridge facility in 9341 Shirley Ave. How evil these peple are!!! The worst, rude and just two faced evils...
After coerced by being acting good to get my business, I had to cancel due to my final destination was in OC which was 70 miles away & so I let them know that I had no choice but to cancel. That is when their true ugly personality start showing. I told them, let's be nice after all this is a holiday season & I gave you guys a raving 5 stars review. Boy, they said, Google reviews don't scare us & we don't care about your review and just rude and evil as they can be. Everyone, avoid these two faced rude facility!!!
Dec 28, 2019
Place was clean, aside from that I was not impressed nor felt valued as a customer.
Staff needs to be educated on customer service etiquette. Also, was told the offer online was not valid at this location!!
If there were another facility close by, I would definitely move my items there!
Sep 20, 2019
They all were very nice to me and I...
They all were very nice to me and I love the storage.
May 21, 2019
Great experience. Andrew was extremely. Helpful getting me set up. Facility is clean and staff very polite.
May 06, 2019
Great customer service!
Great customer service!! Super easy and fast service!!
Dec 17, 2018
Friendly helpful people
Friendly helpful people, secure facility, conveniently located, easy unit access. Great experience.
Jul 05, 2018
All is good. Clean storage and organized
Jun 04, 2018
Excellent Customer Service
My experience was excellent. Helena, at the Northridge site, had the most amazing customer service, she deserves 5 stars for the care and concern she took to my needs.Thank u for your time, effort and all that you do.
May 30, 2018
TOO MANY SURVEYS AND REVIEWS ALREADY
TOO MANY SURVEYS AND REVIEWS ALREADY
Apr 24, 2018
Andrew provides me with great customer...
Andrew provided me with great customer service , even called when my gate code was available for use! Thanks Andrew
Apr 09, 2018
Helena was great with helping figure...
Helena was great with helping figure out my storage needs. Would recommend PS to any of my friends.
Mar 26, 2018
The staff is very nice and the facility is very clean on outside and inside.
The staff is very nice and the facility is very clean on the outside and inside....
Apr 06, 2017
Great customer service
Great customer service! This is my second time renting a unit from this location and I always feel welcomed. I'm a college student and I needed to put my stuff somewhere for the summer months. Last year when I went renting for the first time, I didn't know what size I needed or what I was getting myself into. But Helena in the front was really nice and she helped me out. Public storage has a rule that they can't hold a space for you for over a week, but I was on spring break, they understood my situation and they did hold the space for me for two weeks. I really like this place.
Nov 22, 2016
Excellent. Will use Public storage forever
Oct 28, 2016
Quite pricey to rent a storage unit here, but Helena in the office is very nice and helpful. Great customer service.
Oct 16, 2016
Helena and hazel are wonderful people and waited for me to get my unit even when they were closing. Made me laugh very good people and helpful with my storage thank you
Sep 16, 2016
I've used other Public Storage facilities in the past. This location is hands down the most customer service friendly facility I've ever been encountered in this field across the USA. Both assistants, Helena and Laura are model employees and do their work efficiently, pleasingly and with a great knowledge of the business, all this done with warm smiles, great professionalism and customer care/service as a focal point. Their interactions with the public should be the training model followed by all Public Storage facilities everywhere. Thank Helena and Laura for making the storing my belongings a pleasant experience.
Aug 17, 2016
I rented a 10X10 unit about 4 years ago. The person who helped and explained how things work was very professional and patient with us. I was very pleased with the service and the reasonable prices. This time we are renting a 5X5 and we were treated with the same professionalism like the first time. Laura did not try to take advantage of our need like other places do. We told her what kind of stuff was going to be stored and she determined that we should be fine with a 5X5 rather than a 5X8 or higher. She said that we were always welcome to upgrade if we need to. I am very please and happy to be back with this company.
Aug 06, 2016
I have been with Public Storage going on four years and I still feel my things are safe.
The ladies that work here have been nice from day one and I love how they call me to
make sure I don't miss my payment. Each person that work at this location has great
customer service skills and always give you a smile and nice hello. This location is
Aug 02, 2016
Miss Helena helped me again this time, I can trust her and very very comfortable way to signed. She is perfect person for your CO. Thank you again!
Jul 08, 2016
I have been a customer for over 5 years and have had 3 different units during that time. As my needs changed Helena was there to help me with the right sized unit in my preferred area. Helena runs a tight ship over there and it is evident in the well maintained facility. Ron is man behind the curtain. You probably won't see him behind the counter but he is the one that fixed the light that burnt out or anything else that is in need to repair. The whole staff is pleasant and always greet you with a smile.
The facility is always immaculate. This is the only place to go for all your storage needs.
If you need a storage unit go see Helena.
Jun 22, 2016
Excellent Experience, Great Customer Service
Managers were friendly and helpful. Feels easy to conduct business
Jun 15, 2016
I have had a storage unit for over a year and just upgraded to a larger unit. The customer service has always been excellent and the staff is always willing to be of service and help out. I would recommend Public Storage to anyone looking for a clean unit that is clean and well maintained.
May 26, 2016
Very clean interiors. Friendly staff. Only downside is that Public storage got rid of pro-rated rates for your last month.
Feb 24, 2016
I one I rented was great! It's located on Shirly Ave., Northridge, CA, 91324
Easy and fast, no issues. The place is very clean, I'm very happy so far. I will monitoring throughout my renting.
May 13, 2015
Public Storage served all our needs!
The people in the office were all so attentive and friendly, and handled our storage needs very professionally. : )
Apr 03, 2014
Fantastic and friendly service!
Best experience ever with a storage facility!! Karen, what a joy she is to work with!!! That woman deserves a free lunch and a vacation!!
Mar 20, 2014
Couldn't be easier.
From the time we entered the office until the time we moved our boxes into our unit, the staff at Public Storage made us feel as if we just came "home". They bent over backwards to make sure everything was perfect. I highly recommend Public Storage.