May 14, 2020
Easy move in
The process is so easy and simple and affordable . The staff was always great and bery informative !
Mar 06, 2020
this business has it going in
I had three contacts and they were perfect from start to finish. The first was calling and speaking to someone from their website, this person was extremely helpful, kind and knowledgeable. My second contact was with a location where I was then forwarded to an additional location that had a unit that met my size and price point which again in all cases everyone was helpful and the technology was streamlined and concise. I fully recommend this company.
Nov 05, 2019
Your staff were very helpful and kind
Your staff were very helpful and kind. The unit was clean as was the hallways. The experience was very pleasant.
Oct 08, 2019
Impressive Customer Service.
Impressive Customer Service.
Jul 31, 2019
Great staff. Very helpful and professional.
May 13, 2019
Great staff and facility, access hours and constant price increases not good.
The staff is friendly and helpful. No problem there. The site is clean and secure. No problem there. I wish the access hours at the 11620 Sherman Way, North Hollywood, CA location were later in the evening. Early closing makes it harder for working people. Also, the rates keep going up, all the time That's a negative.
Oct 30, 2018
Me gusta la atenciÃ³n
Me gusta la atenciÃ³n, el servicio, las normas de seguridad que tienen, estoy totalmente satisfecha con su servicio.
Aug 29, 2018
Very informative very friendly very...
Very informative very friendly very trustworthy
May 24, 2017
Both Hayden and Felicia couldn't be ...
Both Hayden and Felicia couldn't be nicer or more helpful.
Apr 25, 2017
Friendliest Check-in Ever!
Haden made my check in and move in the nicest and easiest process possible. The facility seems well protected and easy to use. I am perfectly comfortable leaving my personal things with you all. Thank you so much!
Jan 08, 2017
My experience was terrific here. And, Haden was so nice and helpful too! Everything about moving into my unit was a breeze, and the customer service was excellent!
Dec 09, 2016
They are always so pleasant when I come in. I really enjoyed Phelicia's attitude. She has a great energy about her. I enjoyed Haden as well. Great personalities these two.
Oct 24, 2016
Needing to put tons of stuff in storage is NEVER easy. And choosing a good storage space can be even worse. But when I spoke to Phelicia on the telephone, it was her thorough professionalism and kindness that made the decision quite easy. And since getting the space, she is ALWAYS consistently helpful and ALWAYS treating her "tenants" with respect and patience. She's always working (it seems like 24 hours a day!), but she never seems to get burnt out. Storage can be a pain, it's hard work moving things around, it's stressful when you get there late, but walking through the door and seeing Phelicia's smile makes it all better. I wish she could train every employee at every company around the world! She rocks!
Sep 29, 2016
Phelicia hooked it up! she explained everything and is super funny! she's a good salesperson too! went in for ONE storage space and ended up getting TWO!! shes awesome! make sure you talk to her when you call public storage
Aug 17, 2016
I'm so happy with the customer service at the Sherman Way Public Storage. All the staff are very courteous and professional. I especially appreciate all the help I have received from Haden. He has been patient, friendly and understanding of a complicated business situation related to storage. I am grateful for all the assistance he has given me. I will always use Public Storage for my storage needs now and in the future.
Oct 14, 2015
Hayden best customer service
During our stressful and hectic times . Hayden was very compassionate, helpful, knowledgable and very professional . He made our visit, a very pleasant one. I would definitely recommend this public storage to anyone I know .. Best prices hands down .. Thanks Hayden for all your help!!!
Nov 18, 2014
Turned my nightmare of a move into a lovely dream!
I went through an incredibly difficult move recently, but everyone at the North Hollywood Public Storage on Sherman Way was fantastic--a silver lining that brought me some peace. From the first point of contact to the last, every time I called or went in, I was greeted with a smiling face and respect. The most wonderful part, however, was that I didn't have to pay out the wazoo to store my things securely. I took advantage of the $1 for fhe first month deal. When I discovered I needed to stay for an extra nine days, Public Storage gave me a pro-rated rate so I only had to pay an additional $60 for those days in a spacious, climate controlled unit that kept my things nice while I focused on finding an apartment. Thank you sooo much, Public Storage!
Sep 16, 2014
Grest service prices are MUCH too high and long standing renters are penalized with increases.
The units and the building in general is clean and secure. The personnel are all polite and very helpful, especially Phelicia and Hayden. The prices and increases are much too high and are NOT competitive with the competition.
May 07, 2014
Extraordinary Customer Service & Top Notch Facility
Memorable Nordstrom quality customer service. Clean and well stocked facility with impeccable security. These were no sleepy eyed, bored clerks. The manager and staff were top notch and delivering their A Game. They even coached me on how to get my monies worth from the moving company. Their tip: Get checked in, process the paper work, and go on my short tour of the facility the day before my move to avoid paying movers to sit on the curb and smoke while I take care of business in their office. They easily saved me $60 with that one little tip.
Mar 19, 2014
GREAT EXPERIENCE SO FAR, VERY PROFESSIONAL
EVERYTHING IS PERFECT
Feb 26, 2014
very helpfull and very friendly
Helped Me with everything i needed. Best costumer service i have had in Cali