Dec 31, 2020
Amazing customer service. Very helpful and friendly!
Nov 07, 2020
Wouldnât honor reservation from square uo
They did not honor the discount from square up and they charged my credit card for an additional month when I had already vacated my parking spot and drove off their premises. They basically overcharged me twice.
Jul 28, 2020
Got in and got out
Easy to do online, quick costumer service
Mar 17, 2020
Affordable storage with friendly customer service.
The pricing on the unit was affordable. And the clerk as t the front desk was friendly and helpful. The building itself is a bit dirty but overall not bad.
Dec 27, 2019
Smooth and easy
Best storage facility in the valley.
Jul 08, 2019
Great but don't have time for review now
Jun 17, 2019
Good storage place
nice friendly people. plenty of space at a good price.
Jun 03, 2019
The storage was clean and properly maintain
Will recommend this storage place to others.
Dec 30, 2018
Great fascility customer service was poor
Computer was down and the front desk lady said she didnât know when it was going to be running again. Other than that a great fascility with easy access and safe storage.
Oct 16, 2018
Great price. Clean.
Great price and clean facility. Ruebdly and helpful staff.
Sep 03, 2018
Well recieved and good prices
Overall good place to store ones belongings between moves. Friendly and helpful staff, and clean hallways/units. I'm happy with my choicem
Jun 29, 2018
Clean and organized staff
I left my things in a middle size storage and it fit everything I had in my room and some things from thr living room. The storage offers dollys to help you carry things around. As my moving process took longer, this will be my second month in the storage.
May 28, 2018
Friendly and helpful customer service. Good unit and good price, but layout is a little confusing.
Apr 09, 2018
Nice place thank you .......................
Jan 31, 2018
Very friendly and helpful staff
Very friendly and helpful staff ð
Nov 13, 2017
A closet size is $75 per month. It is the least expensive in the area, however I feel itâs too much for a small space.
Sep 15, 2016
the check-in was quick. the site listed closing time at 10pm, but they said it's 9pm.
Jun 23, 2016
Great customer service
Organized helpful staff
Jun 18, 2016
Great. Good hours. Worked with me on landing a storage cube
Only wish there were a bathroom.
May 29, 2016
Fast, friendly & easy
Adolfo was friendly and knowledgeable. He took care of me very quickly. My concern is cleanliness in the parking area where I saw glass and plastic bottles. The stairs smelled of urine.
May 20, 2016
Great staff, competitive rates
Moving from GA to CA was stressful. The staff here made moving into a storage unit much easier.
Mar 15, 2016
It will be easier to review after some time. For now.. So far so good
Mar 08, 2016
thank you for your service i appreciate all of your help
Mar 03, 2016
Helpful Staff but unit discriptions were not accurate
I found the staff at AA to be very helpful and accommodating. I booked a. 9'x10' unit online and when I arrived to move in I found out that those measurements were not at all accurate and in fact the reserved unit had only half of the square footage as stated. Not only that but the door to access the unit was small which would of made it very difficult to fit furnature through. I was not happy with the unit that was assigned for me bc it was a misrepresentation therefore I was forced to upgrade the unit to a unit in another floor and it ended up costing me $60 more a month than I had originally planned. Had the unit discriptions been accurate and reflected honestly I probably would have went elsewhere where I could have saved some money but unfortunately I was stuck between a rock and a hard place as I already had a rental truck filled with my belongings upon arrival. There seemed to be a breakdown in communication somewhere along the line either "sparefoot" got the unit discriptions wrong or AA did not provide the proper discriptions.
Feb 27, 2016
A great experience overall
If I could have given more than five stars to the people who work here I would have. They were patient, professional, friendly, helpful and all together a pleasure to work with. Can't thank them enough for their help and advice:)
Feb 25, 2016
Price and facility- great. Not the best customer service- continually helped people on the phone in the middle of helping us. Also, kept talking to her co-worker rather than helping us.
Feb 09, 2016
Friendly helpful staff
Feb 05, 2016
Jan 15, 2016
Happy I found this place!
Excellent customer service; thorough and polite. Perfect size unit and conveniently located. Need more carts, but by no means a major problem. Security will be even better after new lock requirements and cctv survelence system. I feel very comfortable storing my belongings here.
Jan 14, 2016
Easy. Great customer service
Went very smoothly and easily. Helpful customer service. Facility feels safe and secure.
Jan 01, 2016
Dec 13, 2015
Helpful Staff, Nice Facility
Staff was extremely helpful with all of my questions. Units and lot were safe and clean. Dolly/carts provided for easy carry in and out.
Sep 04, 2015
Aug 17, 2015
Great, quick service!
Great service here. I was able to find a unit very quick & easily. The man at the front desk was extremely helpful, kind & informative. It made the process go very smoothly.
Aug 13, 2015
Helpful staff, but no working bathrooms
The facility is clean and well lit. The lower floor is much cooler temperature-wise than any of the upper floors. (in that old 'heat rises' kind of way). All of the hallways are motion sensored. This is good AND bad. good that you don't have to fumble with a timer, bad that you have to jump around in the dark on occasion.
So far, so good. We shall see upon my return visits how things are security-wise.
Jul 24, 2015
Easy. No hiccups as of yet ;)
Jul 17, 2015
It was a great experience.
Jun 15, 2015
Very clean ! Staff was extremely helpful.
Jun 14, 2015
This was a fast and easy way to get a storage
I would recommend this to ANY ONE
Jun 07, 2015
very friendly and helpful staff
Moving into the storage unit was very smooth. They went over the paperwork and explained everything-it's month to month from the day you sign the contract, so that's very helpful and awesome. Overall a very good storage unit space.
May 18, 2015
Excellent customer service, fast move in.
Excellent customer service (for a change!)
Fast move in. If I had to have one gripe - it would be there needs to be more moving carts. That's it.
Apr 28, 2015
Quick and easy experience w/ great help!
I went in, the 2 workers there were wonderful, showed me the spot, security system and explained how the facility works. I felt very comfortable leaving my things there. A definite recommendation from me.
Apr 24, 2015
Very accesible location. I would recommend it.
Apr 17, 2015
Apr 16, 2015
Great prices, great service
I was really happy to find this storage facility, it offered units at much lower prices than anywhere else and was still clean, courteous and convenient.
Jan 19, 2015
The best storage rental experience ever!
Jan 09, 2015
Dec 25, 2014
Overall iid say theyre much better than most other places. But of course ive seen cheaper and i prefer 24 hr but it is very clean and the staff is very helpful.
Nov 02, 2014
Overall it was a good time
Aug 28, 2014
Aug 25, 2014
The manager Vanessa was very helpful and a nice lady. The late gate access hours were probably the primary reason I went with AA Universal.
Aug 15, 2014
Aug 10, 2014
This place is best
Aug 03, 2014
customer service is great, and facility very nice!
Jul 17, 2014
Oct 29, 2013
They are very fair and worked well with me. Attitude the best in the West. Tell friends. Oh Yes, and secure. 7
Aug 13, 2013
Jul 13, 2013
it is ok
office people are very nice and helpful
May 20, 2013
Feb 07, 2013
Very efficient, professional friendly service.
Dec 13, 2012
great staff & service
Jul 25, 2012
They are a crooked company
AA Universal Storage at 6121 Lankershim Blvd., North Hollywood. They are crooks. I was late on my rent one month. I was late on the 20th of the month. I was going to give them 220.00 dollars and move out. They would not allow me to move out. They wanted me to pay an entire month more and stay? I told them I did not want to pay another month and stay. The things I had in my storage were not worth paying another month and staying. I visited them and told them that I am now going to sue them because they are working around the law. They cannot force you by law to stay another month, that is illegal. If you want to pay up to today, and move out. It is illegal for them to force you to pay another month. So they are criminals.
Apr 04, 2012
Very good experience
Fast service, clean facility, and polite staff. Highly recommended
Apr 23, 2011
easy access, convenient hours, clean
Staff pleasant, access hours good, clean facility, not climate controlled so pack things for temp changes. Overall satisfied!
Jan 06, 2011
Staff was very friendly and informative and the units fit my need perfectly. Clean and safe is the best way to describe this place.