Nov 16, 2020
Everything online! So easy!
Convenient location! Did everything online with excellent communication from management!
Nov 12, 2020
Itâs a storage unit
Itâs a storage unit. Part of my wall is gone in my unit which is kinda tacky and thereâs spray paint on the back wall dated 2002 ð. But Iâm just glad it has a lightbulb and outlet so I personallly donât care. But Iâd imagine someone out there would. Canât speak on the customer service portion because I signed up online entirely without having to go inside which is extremely convenient because I was in a rush.
Jun 25, 2020
The staff was professional, courteous and helpful.
Feb 18, 2020
Very people at the front desk; Kinda in a sketchy part of town but the facility is gated & I am not worried about security. Would recommend
Dec 24, 2019
The manager was nice and accommodating.
The manager was nice and accommodating.
Nov 11, 2019
Gladys was excellent at her job...
Gladys was excellent at her job explaining everything and it was just a friendly experience
Shakakeem Bryant & Nathaniel bryant
Oct 03, 2019
Great customer service
Ruth was great! Her customer service was on point. We loved her energy & great conversation
May 13, 2019
Great customer service
Great customer service, professional and knowledgeable. Quick and very simple process to get my unit rented. All questions about my storage needs were answered. Location very clean. Highly recommended.
May 07, 2019
Everything seem okay the security
Everything seem okay the security. The cleanliness the staff the property and the location
Feb 15, 2019
Everything is Ok, but.
Everything is Ok. I read everything on the website and made the reservation. However after you get there and check the storage unit out and do the paperwork a few things get added mandatorily : must buy insurance at the front office on stuff in the unit & must buy humidity control product from front office every 6 months. Front security gate doesn't work. Been in the unit 5 days hoping for no more surprises .
Jul 31, 2018
Would have been 5 stars hadn't I had...
Would have been 5 stars hadn't I had been MADE to purchase insurance which I didn't need and it increased the payment which is not fair to the customer. Also it states in your pamphlet that it is an option but at check out we are required to purchase something and that's contradictory. I will be calling Headquarters in regards to this matter as well. And if later on you change policy you should go up on your price to later be included in monthly rent.
Jun 22, 2018
Everyone that works there is super helpful. The three women behind the counter are extremely knowledgeable. I fear spelling their names wrong so I'll keep it at that. Excellent support! Great communication skills. They were flexible and kept my move low stress. I felt they went above and beyond and I'm very thankful. Walking into their office was the best welcome to Virginia greeting and we needed it after driving for three days with a newborn.
Jun 10, 2018
Super helpful, friendly staff - Lynn & Mercedes. Clean premises and units. I recommend highly!
May 22, 2018
Staff went above and beyond to help us...
Staff went above and beyond to help us find the right size and best value for our needs.
May 08, 2018
I am given advice on how to actually...
I am given advice on how to actually store things in the unit. Also, I am offered a decent discount on packing material. All of my questions and concerns were addressed. The process was quick and easy and with little to no issues. The employees were kind and professional.
Jan 29, 2018
Great staff, only surprise was extra cost for lock which was unexpected expense. Reserving on line was easy and direct, most cost effective method of arranging storage. Highly recommend Public Storage team!
Nov 08, 2017
Great staff and awesome customer ...
Great staff and awesome customer service!!!
Sep 18, 2017
After confusion about my reservation and monthly rent, Jeniece (with help from Micheal) were able to assist my needs! She was able to get me a better deal than expected and provided a speedy yet detailed checkout. Her customer service skills were impeccable.
Leo D. Penrose
Sep 07, 2017
I Have 2 units here & they take care of me every time. Great customer service. Ms Lakiasha is awesome and was very helpful & professional.
Aug 25, 2017
Thank you guys for the awesome service and great assistance. I desperately needed to store my things and you guys worked with me on a tight budget! I could not thank you Terry and your awesome coworker enough. Would you please let others know what his name is?
Ladies and gentleman, if you need some where to store your belongings I strongly recommend this place. Ask for Terry; Hopefully she response with the gentleman name who also helped me for assistance!
Aug 11, 2017
Best place to store your stuff
Best place to store your stuff. Friendly staffs that go above and beyond to help you
Jun 09, 2017
Jeniece took me on a high speed chase through the parking lot on her golf cart...?? No I'm joking. She was very professional and patient and gave me great customer service! I would definitely recommend this storage facility to others. The property was very clean and we'll maintained.
May 24, 2017
Great hours. Nice price. Very close to the interstate. I suggest calling the toll free number, the rep was very helpful and was able to hunt the storage I needed for the price I wanted to pay.
May 24, 2017
Great service. Customer service was very helpful and they assist you very kindly. I recommend public storage to anyone they care about the needs of others.
May 03, 2017
Overall great customer service
Overall great customer service, clean storage units and reasonable prices.
Apr 04, 2017
The staff is friendly and they know they're stuff. The facility is clean and the location is convenient.
Mar 08, 2017
I had the most helpful associate there. Thanks j
Best place to store ur items in hurry
Aug 03, 2016
Great Customer Service
We called and were able to make reservations for the size storage unit we needed. Upon arrival at the facility, everything was keyed into the system and ready for us. The only thing I didn't like is the cost to purchase a lock. It was okay b/c I found the same one at 1/2 the cost as the storage facility across the street. Overall, very satisfied with the customer service and how they wanted to be sure our needs were met.
Jun 21, 2016
the staff was very helpful and patient with my storage needs
May 31, 2016
Was a seamless and easy and pleasant .
I enjoyed working with the manager of the facility She was pleasant and accomodating.
May 11, 2016
Great service. Storage space is clean
Great customer service. Clean facility always. And the price is perfect
May 04, 2016
Weidgon rd location
everyone was beyond polite, customer service was great they helped me in everyway. Thanks nina you were such a doll!
Mar 08, 2016
A professional environment, we'll explained.some problems with our lock and was taken care of right away. We very pleased
Aug 18, 2015
best storage units
Aug 12, 2015
good service, great people..
the times I've been to my storage, the staff always waves and smiles as you drive in, the units are clean, and well looked upon, and the other unit renters understand the policies.. no piggybacking, respectful. so far I am happy with Public Storage..
Feb 15, 2015
watch out for the tidal wave of fees
What they advertise in fees or expenses is not what you pay. when you get there they tell you that you must have insurance. Then they tell you to pick an amount from their list. They charge you for the lock, only they have the locks they use. Over $20 for a cheap lock. And remember they charge for the insurance each month. Don't forget the move in fee.