Jim Tommasulo
Oct 03, 2022
Excellent Service & Faciility
When I inquired abut a storage space, Mike took some time to explain everything about the facility, the costs, billing and everything else I needed to know. He was GREAT! The storage space that he showed me was clean and close to the parking lot.
Thank You, Mike!
Recommended: Yes
Laura Petrillo
Mar 18, 2021
Great customer service, great facility!
I had an outstanding experience at the Public Storage facility located in Rockaway, NJ. I needed help choosing between an outdoor vs an indoor unit. The manager was so helpful, taking the time to show me both units, going over the pros and cons of both. I ultimately chose the indoor unit, saving my family money as well. I highly recommend this location.
Recommended: Yes
Lee
Mar 03, 2021
Clean & Simple at good price
Dawn was very patient and helpful!
Recommended: Yes
Dan Ecke
Dec 28, 2020
Great cost effective storage
Place was good and clean. Perfect for my short term storage.
Recommended: Yes
Maurice Sullivan
Jun 16, 2020
Dawn was great!
Dawn was great!
Recommended: Yes
Daniel
May 31, 2020
very friendly staff, great pricing.
We went with this storage facility because of the great pricing. Not only that but Elliot was a pleasure to work with, very knowledgeable and helpful. I already recommended this facility to my family and friends.
Recommended: Yes
michael
May 25, 2020
Overall, what I was looking for. Could be cleaner inside
Overall a decent facility. Customer service was good. Unit was a little dirty.
Recommended: No
Joe C
Oct 19, 2019
Good Experience
Great service that enabled everything to go smoothly with my move.
Recommended: Yes
David Durham
Sep 30, 2019
Pat was great
Pat was great, a real help.
Recommended: Yes
Vikki Delcorsano
Jul 23, 2019
I've felt with Public Storage before at...
I've felt with Public Storage before at a different location also and it's always been a positive. We've never had a problem with anyone who works there or billing or getting questions answered. I'm sure this will be just as positive an experience
Recommended: Yes
Peter Kavanagh
Mar 25, 2019
good price but the property has been...
good price but the property has been neglected.The roof leaks.There are missing doorknobs and one of the elevators has been out of order forever.
Recommended: Yes
Denise Capuano
Sep 04, 2018
Handled by manager very well
Handled by manager very well. Explained all my options. I was very pleased.
Recommended: Yes
Nicholas H
Jun 11, 2018
Great customer service
Great customer service
Recommended: Yes
Alexis Pantelides
Oct 16, 2017
Amazing experience and truly loved the manager Dawn, she went above and beyond. We received a call from her a few days after we rented a storage unit, to make sure we arrived in Texas safely, after moving. Thoughtful and definitely the extra mile. Thank you Dawn, you rock!!
Recommended: Yes
Tina Miller
Oct 01, 2017
Dawn was an amazing help providing service during my time storing at the public storage! I'll be back in the future for sure ??
Recommended: Yes
Shelby Gaffney
Sep 19, 2017
Amazing experience! The staff Joe and Dawn were very kind and a pleasure to work with. The units were clean and weren't to expensive. Staff was always very helpful whenever we were there or when we would have to call in. I would definitely recommend this storage facility
Recommended: Yes
Michael Disimino
Jul 26, 2017
I had called several storage companies trying to find a parking space for my work trailer but this public storage location was the only one to follow up with my request. Dawn was very helpful throughout the entire process. A month after parking my trailer she called me and told me a new space had opened up at a slightly less expensive rate which I truly appreciate. I highly recommend if you are considering using this facility, ask for Dawn
Recommended: Yes
Brian Gold
Jul 08, 2017
Dawn was a great help. She found us the right sized unit at a good price. Place is clean and well maintained
Recommended: Yes
Clifford Rollins
Mar 29, 2017
Michael in Rockaway was outstanding and ...
Michael in Rockaway was outstanding and very knowledgeable at what he does great work Public Storage!!!!!!!
Recommended: Yes
Steven A
Dec 21, 2016
Needs upgrading
Dirty grounds, standing water,leaves and dirt,ceiling in storage falling down doors to building in bad shape tight or falling off hinges
Recommended: Yes
Joanne
Aug 24, 2016
Great storage solution
The Public Storage facility in Rockaway NJ is a clean and safe solution for storage. The staff, especially Samantha and Eric, is professional and knowledgeable.
Recommended: Yes
Bill Shapiro
Aug 16, 2016
" a pleasure to deal with the staff at Rockaway,NJ."
The staff and facility was exactly what I needed. The storage units worked well for my home. Thank you staff.
Recommended: Yes
Mei Chou
Apr 27, 2016
excellent!
great location, safe, and clean space, with great customer services.
Recommended: Yes
Marcia Lewand
Mar 31, 2016
Eric is the Best
Eric is an excellent manager. He is warm and welcoming and made me feel completely at ease.
Recommended: Yes
Sam
Feb 16, 2016
THE place to go for your storage needs
After going through a very difficult period in my life, I no longer had a home for my possessions and had stored them with Public Storage for nearly 3 years. Due to relocating to another city, I had moved out of Public Storage and tried out a competitor (Extra Space Storage) that was close by. Unfortunately, this competitor had pulled a bait and switch scheme. While they did offer great introductory price, it was made clear they would increase the monthly rent by approx. 10-15% in 6 months, which was fine. However, that was not the case. They had increased their rate by a ridiculous 50%! Checking with Public Storage, they had another facility close by my new location and at reasonable prices without the insane increase. I'm now happily back with Public Storage in a new location.
Recommended: Yes
Claire Karlicek
Apr 06, 2015
Great Place; Fair Customer Service
Booked online for one price - needed to extend booking out 1 day. The price that I booked was not honored and the people I spoke to were rude. However, the facility is well-maintained and secure, easy to access.
Recommended: Yes
Peter Kavanagh
Jan 15, 2015
Fantastic!!
I have used this location on 3 separate occasions and each time has been a delight! Professional staff, clean well lit facilities, no complaints!! A++++
Recommended: Yes
Dave Miller
Aug 16, 2014
Having never used a storage facility before, these people made the experience painless and easy.
I was impressed with the professionalism, the safety of the facility, the cleanliness, automatic lighting etc. I can't say enough about the facility in Rockaway. Eric and Ed both took good care of me.
Recommended: Yes
Arlene De Peza
Aug 12, 2014
Simply Pleasant
I was completely stressed out because of my ongoing situation. There were two Reps one black and one white there were people ahead of me (observation) they seemed to be working well together to get the customers moving. Extremely polite and verse at their job. When I left my stress level went all the way down, the black guy reminded me of my son truly respectful
Recommended: Yes
David Reed
Feb 27, 2014
Good value
The location of the storage unit is not bad except when I need to leave. For example, we are not able to make a left but have to make a right and then make a u-turn. The carts for the inside lockers are very sparse and hard to find. I've only seen 2 carts for the whole facility and one has a blown out wheel. They really should have, in my opinion, a minimum of 5-6 carts available for the inside units. I do wish the inside was climate controlled. Other than that, it's pretty good, all things considered. For the size of the units, you do get a good value and as long as you don't need anything climate controlled, this is a good location.
Recommended: Yes
Andrew Mackey
Feb 26, 2014
good place to store your prized possessions
Clean, good service, helpful managment personell. - Rockaway Location
Recommended: Yes
Angela
Feb 13, 2014
Easy, reasonably priced, clean and great service
We worked with Christopher to figure out the best storage solution for our current situation and he was just great. We are very happy with how everything worked out and will use Public Storage again in the future.
Recommended: Yes
