Israel lamb
Dec 06, 2023
My review
A little price. She put very clean kind of a long security code number to get in the gate. But other than that very good customer service claim facilities. Very nice could be a little cheaper though
Recommended: Yes
Billie Hutchins
Oct 27, 2023
Very easy rental and great customer service
Customer Service representative was grest
Recommended: Yes
Robert Leonardo
May 12, 2023
Quality Service
Courteous professional service. They answer the phone which is rare these days.
Recommended: Yes
Alison Switzer
Apr 01, 2023
Smooth move in process. Premises very clean
Would recommend renting from this company.
Recommended: Yes
Sarah Lawrence
Jan 02, 2023
Building K is not labeled & had to buy another lock
My unit is in bldg K-that bldg is not labeled. Would be better if bldgs were in alphabetical order. Also had to go buy another lock because lock I had was too thick to fit through holes on roll up door. I had asked about what kind of to get and wasn’t told to get thinner one because big locks do not fit. MAJOR inconvenience. Would have been nice if I had been told that up front. Just sayin’.
Recommended: Yes
Jamie Tripp
Jun 15, 2022
Others were difficult to find. They made it difficult to get lost.
The online portion was quick and easily understood.
Payment was transparent, no hidden costs or surprise gotchas.
During, and throughout, i received an appreciated. They weren't pestering me to hurry up and give them money, they actually reassured and confirmed that i was completing each step appropriately.
When i went in to get the keys i was a bit on the later side, and rather than being upset and irritated they kindly went over everything with me and answered whatever questions i had.
I 100% recommend.
Recommended: Yes
Pete Huntley
Apr 06, 2022
Awesome
Awesome this is why people don’t like surveys
Recommended: Yes
Roxann Everett
Feb 25, 2022
Friendly staff
Great customer service. Staff friendly and helpful.
Recommended: Yes
Carlos Rivera
Feb 19, 2022
They were very nice!!!!
I just got everything in my unit and it fits perfectly and it is priced wonderfully.
Recommended: Yes
Kenneth Mock
Dec 12, 2021
Great service
Great service it was very easy to reserve and sign all the paperwork online
Recommended: Yes
Rebecca
Nov 03, 2021
Very clean and easy to maneuver in the building.
Couldn't ask for better customer service, and everyone is so friendly! I will definitely recommend this to others.
Recommended: Yes
T. Ruffner
Jun 03, 2021
Front Desk staff went out of her way to assist me during super busy time!
Storage units were clean with functional doors and no signs of rodent activity! I easily upgraded from 5x10 to a 10x20! This place is very convenient to access from HWY 24 and the girl working the front desk went out of her way to escort me to the unit and make sure it was exactly what I wanted! Great customer service which you seldom see in this type of business! I'm Definitely recommending this place to friends!
Recommended: Yes
Andy Kowalski
Apr 03, 2021
Too expensive
Monthly rate jumped from 120.00 to 161.00 shortly after Prime Storage bought out previous owner. Hurts those on fixed income.
Recommended: Yes
Jeff Pennington
Mar 29, 2021
Price Gouging
Since they took over a privately owned storage unit, they’ve done nothing but treat legacy employees and current customers like “wallets” and increase price. They are definitely an example of a company price gouging based on supply and demand.
Recommended: No
R Hood
Mar 22, 2021
Good location, very knowledgeable and friendly staff.
Has video surveillance. Enough roof to maneuver around building with 12’ box trailer in tow. My unit has a about 9ft to ceiling.... very helpful.
Recommended: Yes
JosephCannizzaro
Mar 22, 2021
Yes this was online
Been good except I was told I would have this rate for a year and now just for outside parking it went up to 58 and I was never notified of an increase
Recommended: Yes
Janie McCollum
Mar 22, 2021
Very satisfied
We have always been satisfied with them.
Recommended: Yes
Jennifer
Mar 22, 2021
Very convenient location.
The facility is run by very nice, helpful people. I had lost my key to my lock on the unit and they quickly helped to get the old lock off and new one in it’s place.
Recommended: Yes
beth
Mar 22, 2021
Not that happy with facility or increased cost
Not that happy with facility or increased cost. Cost has been raised 2 times within a year.
Recommended: No
Angela Lewis
Mar 22, 2021
Very Accomodating customer service outstanding
Very accommodating customer service is amazing thoroughly enjoyed using this facility my first storage rental has been a great experience with this company I would definitely recommend or use it again if I needed to thank you
Recommended: Yes
Marc Smith
Mar 22, 2021
Always clean and accessable.
Convenient clean and accessable.
Recommended: Yes
Lois
Jul 04, 2020
Great place to store your stuff
Clean easy check-in all sizes friendly professional staff
Recommended: Yes
Kenneth
May 31, 2020
Great place to store your things!
We have used the storage here two times in the last 3 years. Travelers ЁЯШБ. The staff is excellent and always friendly and our household items are safe and secure in the climate controlled unit.
Recommended: Yes
