Oct 10, 2021
Friendly place, clean and no problems yet.
I would recommend this place to everyone.
Sep 20, 2021
AWFUL experience trying to get in!
I made a reservation online. Somehow location was no where close to where it was supposed to be. Finally got to the site just before the gates closed. I was on the phone with a customer service rep. the entire time. The gate code would not work. The rep helped me. I was in the facility put the code in to get inside the building and it said to call this number because it was closed I called said number and what a nightmare! Did all the prompts to be able to speak with a human only never got a human. Instead it was every imaginable offer for DirecTV car insurance quote if I was over 50 blah blah blah and never got a customer service rep at all over 40 minutes of calling this number over and over again trying different prompts because I'm not interested in DirecTV and auto insurance quotes I have been in tears for over an hour and still no customer service rep. I went online for public storage got an 844 number call that and it was some body that had been hired to sell storage units for multiple places! It's still wasn't a public storage rep! I'm still sitting in the parking lot my car loaded I can't get inside to the unit that I have paid for online and I'm crying because I have been through so much hell trying to reach somebody. NOBODY should have to go through this!! NOBODY!
Sep 19, 2021
Moved all of my things from a unit across town to this one. Much better price, better loading and unloading area, very clean. And did I say much better price??!?!
Sep 18, 2021
Not the cleanest place
It's a great price, but the access hours are limited, and my unit has crusty stuff all over the ceiling that looks toxic & falls off the ceiling onto your stored stuff.
Sep 15, 2021
Wouls like a better sense of security after 6 when still unloading or picking up
Sep 11, 2021
Only if its convient for them
This facility was conviently located for my needs. The elevators are not user friendly, and its hard to get the carts into them . I also dont think the facility should shut down @ 9pm, if you are busy till late you can't take stuff in for fear of being locked in..o
Sep 08, 2021
Great service and friendly staff
Itâs new and very clean And easy to access with your phone.
Lonnie G Nichols
Sep 07, 2021
Needed extra room for household goods/decorations.
First day of move in was great with no issues. Second time we had to wait almost 20 minutes for a cart. Someone had brought down a lot of furniture from an upper floor and left it in the lobby for hours. Other than that, everything has been great.
Aug 31, 2021
Great experience all around.
The customer service was wonderful and the pricing is reasonable, especially when compared to other, similar, places nearby. The woman who did my paperwork was knowledgeable and fast and the security at the place is really good. I especially like that you can't even use the elevator without your code. That extra layer of protection is great for your piece of mind.
Aug 25, 2021
Jury is still out
The check in process took aot longer than I expected but the guys were nice. The second day I came to add items to my unit and the elevator was broken so I was unable. Hope that doesn't happen often.
Aug 22, 2021
Good prices clean very friendly workers I love the location great atmosphere
Aug 10, 2021
Easy simple process
Kathy was wonderful helping me navigate the online application
Aug 02, 2021
Awesome ð, super nice and clean and decent prices, and what more could you possibly need. Had another storage unit somewhere else wish I came here first. Thank you, keep up the great work. See
Mar 13, 2021
difficult to access
This area is under major construction. That makes access very difficult. When finished, should be fine, but right now, the units are shakey, not really secure, and far away from the "office". Price ad location are good for us, and COri was very helpful and efficient.
Mar 11, 2021
Everything was perfect just perfect
Jan 01, 2020
I had an easy an helpful registration!
I recommend this place due to the friendly service provided, and the prices are very reasonable, and I can respect that in todayâs climate! Thanks for all the help!
Dec 12, 2019
Office personnel Kelly and another...
Office personnel Kelly and another young lady were very helpful. First in getting the right size unit then in getting the paperwork done.
Dec 07, 2019
Excelllent customer service
Customer service was excellent
Nov 21, 2019
I will never do business with your company again!!
I will be taking my belongings out of your Storage facility and renting a unit from another company, Over 3 weeks ago I informed the person that was in the office about the screws that hold the latches that the lock is placed were loose and I can take them out by hand which means that my belongings are free for whoever wants them if they so choose, nothing has been done about it and I WILL NOT continue to do business with a company that does not care about their customers.
Nov 12, 2019
Good experience. Friendly staff. They had carts to help moving easier. it would have been nice to have known that insurance was required up front. One thing I didn't like was that the reservation was not a true reservation, the unit was not actually being held for that date. Even with a reservation some one could take the unit. "Reservation" is misleading.
Oct 28, 2019
So far great
So far great. Thank you
Sep 18, 2019
Very Happy with the way they handled me and my needs.
Jun 26, 2019
storage needs meet
The representative, Cathy, was very helpful and took time to listen to my questions and concerns. She answered my questions and was able to address my concerns. I left feel very confident in knowing that my storage needs had been meet. Thank you?
Mar 18, 2019
Friendly and helpful staff
Friendly and helpful staff. Will use again for storage needs. Highly recommend.
Mar 05, 2019
Sharp, friendly guy, very pleasant to deal with.
Dec 06, 2018
Sharp metal doors=HUGE gash!!
I sustained a rather HUGE gash on my elbow from the side of my units metal door while in the process of moving my items inside of said unit. But, that's on me..... L.B.
Sep 05, 2018
Nick was very professional and nice to...
Nick was very professional and nice to work with. However the unit I rented had a bent door. 2211. You could fix that.
Aug 13, 2018
Great experience place is clean and...great service
Great experience place is clean and secure
Jul 29, 2018
Very easy check in
Very easy check in, nice facility & the lady who checked me in was very efficient! Only complaint I have is I wish there was a little ramp going in thru the doors, I couldn't get the cart up over the door jam once it was loaded so I had to leave the cart inside the door and carry everything to it:(
Jul 03, 2018
Great manager, got the right sized unit at the right price during the sale of the 4th of July celebration.
Jun 27, 2018
Very easy process with the help of...
Very easy process with the help of Sandy. She had answers to all my questions and was very friendly and warm.
Apr 25, 2018
Sandy was such a delight
Sandy was such a delight. She was friendly and took time to explain things to me.
Apr 24, 2018
Public Storage...decent place, good people
Nice, helpful lady in office. The unit could have been cleaner though, as it appears it wasn't swept out prior to renting it to me. I had to sweep it out.
L. Katharine Yonker
Sep 11, 2017
Clean, easy to get in, very nice people. Almost impossible to get them on the phone. There is a $3 feel to pay your bill.
Aug 29, 2017
Great people. Good prices. Good location
Jul 04, 2017
After an amazingly terrible experience with another local storage facility close by (on Little Road), I was lucky enough to find this Public Storage. I occupied my storage unit today, and Robin was a PHENOMENAL hostess and took the time to show me everything, but respected the fact that I had movers on the way as well. She was a pleasure to deal with, extremely personal and knowledgeable, gave me an incredible deal, and made me feel like I did the right thing by choosing this Public Storage facility! I can't thank her enough - she turned a bad situation into a great experience!
Apr 22, 2017
I came into the property to inquire about units. Kimberly was super awesome! First class customer service! Large units for a good price.
Feb 02, 2017
Great service - great facilities
Oct 19, 2016
Excellent!!! Very helpful and friendly!!!
I got a really great deal online. A 12x12 unit for $100/mo. climate controlled!!! And Hueyretta (?sp) was great!!! Very friendly and accommodating! I felt very comfortable storing my belongings there.
Jul 19, 2016
Yes I recommend Public Storage.
Easy in and store my belongings until my next move.
Dec 16, 2015
Monica is phenomenal!!
I manage apartment communities in Tampa, but this is my first time renting a storage unit. I just wanted to say that Monica at the West Hillsborough Ave location was amazing!!! I'll be sure to plug Public Storage in our apartment communities! Thank you for proving that customer service is still alive and well!!!
Sep 01, 2015
The people who work/manage the facility have exceeded my expectations. They have been extremely helpful in my storage needs. I have rented storage at other places and those places treated you like they were doing you a favor to rent from them.
Aug 14, 2014
The best storage facility.
By far the best storage facility I've ever used. Growing up, my family always had a storage space so I'm no stranger to the storage 'game'. I use the SR54 location and saying they have excellent customer service is an understatement. I would recommend them to anyone!