jay
Mar 09, 2024
pain free online transaction
easy peasy move in........... prices of everything were fine, just everything seems too expensive these days. i'm sure it is probably on point with everything else so no complaints
Recommended: Yes
Todd
Oct 10, 2023
convenient, accessible and secure
we'll laid out for parking travel trailers
Recommended: Yes
Marilyn
Nov 02, 2022
Quick and easy
Just started moving things in, so far so good
Recommended: Yes
Ellen
Jun 15, 2020
Very helpful
AC needs to be lower as very humid
Recommended: Yes
Michelle Knight
Dec 21, 2019
Crystal P was so helpful
Crystal P was so helpful! Very thorough, kind and professional!
Recommended: Yes
David Buckingham
Nov 14, 2019
I'm still renting an unit in Indian trail...
I'm still renting an unit in Indian trail NC. A 5x5 unit. There was roof damage from a bird that got inside. I told management immediately that I removed the dead bird but repairs were needed. I left my key and signed a form with the front desk. No repairs were ever made on that unit as of today. I thought this would be a fast repair. I'm in a new unit now since I asked to switch after the roof was not fixed.
Recommended: Yes
Sonya
Oct 04, 2019
Great customer service and very clean
Great customer service and very clean
Recommended: Yes
Clyde Barnhardt
Sep 13, 2019
My experience with Public Storage
My experience with Public Storage
has been easy & affordable. I like the security cameras & gate.
Recommended: Yes
Norm MacDonald
May 29, 2019
Enjoyed the sign in process
Enjoyed the sign in process. The young lady was very informative and helpful. It would be nice if there were more carts on each floor. Sometimes they are not there even early morning.
Recommended: Yes
Ralph Ricci
May 01, 2019
Great Customer Service
Having an in-door climate controlled facility is a plus, but your onsite manager, Crystal, is friendly and extremely helpful!!
Recommended: Yes
Virgina Moss
Apr 30, 2019
Wonderful experience!
The manager, Crystal, is most friendly and helpful. She answers messages promptly, so easy to work with. The facility is clean, well lit at night, and easy access.
Recommended: Yes
Carmen Vargas
Mar 06, 2019
Crystal is absolutely wonderful!
Crystal is absolutely wonderful. She provided us with everything we needed to know and made the whole process extremely pleasant. The facility is in tip top shape, very well-maintained, very clean and with good lighting. I would recommend this storage facility with no hesitation.
Recommended: Yes
Debbie Griffin
Dec 18, 2018
Everything is wonderful here
Everything is wonderful here, except the temperature needs to be adjusted. Moving in from 40 degree weather and the facility was only 55 degrees. Its way too cold.
Recommended: Yes
Linda Taylor
Nov 16, 2018
Erica went above and beyound to help me...
Erica went above and beyound to help me find the storage I needed. She was so so helpful. She represents Great Customer Service!
Recommended: Yes
Lee Flowers
Nov 06, 2018
Quick online registration
Quick online registration. Knowledgeable, friendly and professional customer service. Clean storage-
Recommended: Yes
Timothy Leath
Jul 05, 2018
Good location clean facility and...
Good location clean facility and helpful staff.
Recommended: Yes
Indian Trail Customer
May 03, 2018
Covered RV Storage
Covered RV Storage! Why don't more storage companies offer that?
Recommended: Yes
Jacqueline Ramirez
Oct 17, 2017
Crystal was very helpful and delightful. Made storing easy. I feel like my belongings are safe.
Recommended: Yes
Bleu Silver
Sep 19, 2017
I've been with Public Storage for a while now and every time I walk in, I always get the best service! Crystal was nice and very informative, help me with all my questions while getting the unit! And everytime I come to pay my bill Tyler is always a joy to see and always makes me laugh! My in-laws are looking for houses right now, and I will make sure to point them in the right direction to come see Crystal and Tyler!
Recommended: Yes
shameerah mcqueen
Aug 05, 2017
Crystal gave us great customer service and was able to answer all of our questions. Thank you for your help!
Recommended: Yes
Sean Moran
Apr 24, 2017
I was very pleased with the customer service, Darlene was very friendly and had a great conversation with her. I would definently recommend coming here.
Recommended: Yes
HAIL STARZ
Feb 21, 2017
After 4 years of having 2 storage units at this location, I have to say I was ready to leave after the first upcharge by Public Storage. My 2 units were 105 or 115 per month, each. Public storage has increased my rate so many times that it's disturbing. Now I'm paying almost $400.00....196.00 × 2, which is ridiculous. I am now forced to move out all my units, due to the constant increase. All I can say is, DARLENE is the ONLY reason I've stayed there this long! She's always a pleasure to deal with and aims to please the best she can. She knows I'm always on the road for work and need reminders of payments due....whether I forgot or not, I always knew I'd receive a friendly reminder call from her by the 4th of each month...One less thing for me to worry about and much appreciated! Public storage, you unfortunately got me for about $20k....I hope you use a fraction of that to A) spray your units and B) replace rusted doors/panels, and C) give that lady Darlene a raise...She's the best thing your facility has going for it. I'd like to thank her for always accommodating our needs with a smile. Cheers & Best Regards to you all. -J
Recommended: Yes
A mitch
Dec 20, 2016
Awesome
Awesome service
Recommended: Yes
Christy Tucker
Nov 22, 2016
It's okay, but was better with previous owner.
I was willing to pay 3 months in advance, but there was no incentive for doing so. I think I should have been able to do so with some type of discount. Not to mention I can not even get the carts into my unit due to the step up to get in. I broke a really expensive piece of furniture that was too heavy to carry. And that is if I can find the carts. Thanks
Recommended: Yes
Eric H
Jul 06, 2016
Great place!
Clean, friendly, quick to get setup!
Recommended: Yes
Lillie Dunbar
Apr 12, 2016
Customer service
Excellent service!
Recommended: Yes
Scott Poe
Mar 03, 2015
Great place for storage!
Nice place, clean, friendly personel, good access
Recommended: Yes
Amanda
Jun 03, 2014
Clean, Safe, Economical
It's what it is...storage. Clean, safe, economical
Recommended: Yes
